Customer reviews from westinghouse.com
Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Average customer rating
4.7
(2,693 Reviews)
Rating breakdown 2,693 reviews
5 Stars
2,187
4 Stars
368
3 Stars
69
2 Stars
18
1 Star
51
96%of customers recommend this product.
(
2,411 out of
2,517)
Customer Reviews for Westinghouse - 18,000/14,500-Watt Gas Powered Portable Generator with Remote Electric Start, Low THD, and 50 Amp Outlet - Blue
Customer Rating
1
Garage generator
on December 22, 2023
Posted by: Jolclark
from Clanton AL
Garbage electronics. Too complicated and too much to go wrong. Took first generator to be repaired and the repair shop had a heck of a time getting any contact with the company. Finally after 3 months of phone calls and emails. They sent me a replacement generator with no serial number so I'll have fun selling this piece of crap that is doing the same thing the first one did by cranking but not starting. Just cranks until the battery cable melts
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 29, 2023
Hello,
We are genuinely sorry to hear about the challenges you've faced with your generator, and we appreciate your feedback. Your experience does not align with the quality and reliability we strive to provide to our customers. We apologize for the inconvenience you encountered during the repair process and the subsequent issues with the replacement generator. This is certainly not the level of service or product performance we aim to deliver. Our team is committed to addressing this matter promptly. We would like to make things right for you. Please contact us at westinghousevip@wpowereq.com with any relevant details of your case and we will make sure to get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
We are genuinely sorry to hear about the challenges you've faced with your generator, and we appreciate your feedback. Your experience does not align with the quality and reliability we strive to provide to our customers. We apologize for the inconvenience you encountered during the repair process and the subsequent issues with the replacement generator. This is certainly not the level of service or product performance we aim to deliver. Our team is committed to addressing this matter promptly. We would like to make things right for you. Please contact us at westinghousevip@wpowereq.com with any relevant details of your case and we will make sure to get to the bottom of this for you.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
EXCELLENT PRODUIT
on December 21, 2023
Posted by: PASCAL74
from QUÉBEC, CANADA
PARFAIT POUR ALIMENTER LA MAISON LORS DE PANNE DE COURANT.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Génératrice 28000 parfait pour la maison
on December 21, 2023
Posted by: PP74
from Quebec, Canada
Excellent nous attendons une panne de courant …
Manuel en anglais, français et espagnol.
Manuel en anglais, français et espagnol.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinghouse Generator 1200
on December 18, 2023
Posted by: Buddy717
from Texas
Generator works great. Powers house with no issues
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
A Beast
on December 17, 2023
Posted by: ScottyBoldt
from Fort Worth, TX
My neighbor bought this and my electrician recommended this generator. I have a dual panel breakers box so I needed this model. I ran it for about 7 hrs to break it in and have changed the oil and oil filter. Very easy to change. It didn’t bat an eye when I tested it hooked up to the house. However it does take it two times to start each time and on one occasion it died and restarted by itself. The life timer on the unit also stopped working after that for some reason. Other than that, it is simple to operate.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Great Features
on December 16, 2023
Posted by: Jessie258
from Brandon, FL
I bought this ahead of Florida hurricane season 2023. We put together and attempted to start it hours before a hurricane was due....and we couldn't get it to start. We were lucky that we did not lose power. It turned out that the generator I bought had a bad battery. We were able to charge the battery and the generator started up.
I would recommend this to a friend!
Response from westinghouse.comBy Zach, December 18, 2023
Hi Jessie, thank you for your review, we are deeply sorry to hear about your experience! I have passed your feedback to our quality control team to ensure that we are providing the best products possible! If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great value!
on December 15, 2023
Posted by: Gen20k
Great value, especially for 20Kw. Very heavy - so have a friend or 3 nearby to move it initially. Has a cute remote to start it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
a lot of power!!
on December 14, 2023
Posted by: jrocket
from WI
I purchased this generator to power a jobsite trailer and it works great plenty of power for everything. I like the remote option also!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com