Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Average customer rating
4.7
(2,455 Reviews)
Rating breakdown 2,455 reviews
5 Stars
2,002
4 Stars
330
3 Stars
57
2 Stars
18
1 Star
48
96%of customers recommend this product.
(
2,216 out of
2,317)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Customer Rating
1
Not worth the money
on August 8, 2025
Posted by: Bad Generator
from Tampa, Fl
My unit ran great the first few times I used it. After the 3-4 time I went to use it, it wouldn’t start and if it did only stayed running for a few mins. Took it to factory authorized repair that kept getting same bad part several times. After 2 1/2 months they are finally replacing the unit, I’ll never buy another of these.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, August 29, 2025
Hi,
We’re very sorry to hear about the challenges you’ve experienced and the frustration with the repair process. That’s not the level of reliability or service we aim to provide. We’re glad to hear a replacement is being arranged, but we truly regret the inconvenience this has caused you. If there’s anything further we can do to support you, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com with your case number.
Thanks,
Sydney, Westinghouse
We’re very sorry to hear about the challenges you’ve experienced and the frustration with the repair process. That’s not the level of reliability or service we aim to provide. We’re glad to hear a replacement is being arranged, but we truly regret the inconvenience this has caused you. If there’s anything further we can do to support you, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com with your case number.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Good u it
on August 7, 2025
Posted by: Bobthegreat
from Michigan
Good unit good unit good unit good unit good unit !
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice generator
on July 26, 2025
Posted by: Wesselectric
Nice generator for the price. I love that I can use gas or propane to run the generator. Haven’t gotten to use it yet but I am ready for hurricane season.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great product
on July 25, 2025
Posted by: M4578
from Florida
Never used but easy set up and run in. High quality and lots of features. hope I never have to use it though lol
No, I would not recommend this to a friend.
Written by a customer while visiting westinghouse.com
Customer Rating
4
So far so good......
on July 23, 2025
Posted by: Brew445
from NW US
Just received and setup the generator. Overall its a very nice unit. Had my electrician put a hookup on my home to plug this into when power goes out....and I say "when" because it happens too often. Fairly quiet for the engine size, looks good, lots of connections. After setup I ran it for a bit just as a test. My electrician is coming back to test it on the house once my adapter cord arrives.
A few items that I noticed while getting this setup which need to be addressed by the design/development team at Westinghouse.....
1. The oil funnel provided is OK but hard to get the angle to the engine fill and oil can spill back out of the provided funnel because the angle is so flat. Why not put an oil fill tube for easier access/filling for a unit at this price point
2. The oil dipstick is difficult to pull and then even more difficult to insert back without a gap that allows leaks. The wire handle is flimsy and this could be so much easier with a better design.
3. The assembly for wheels requires flat washers as spacers between the plastic wheels and step on the axle shaft. However, there is NO space to fit the washers and get the clevis/cotter pins installed so I had to leave the washers off. Just a bad design on this item.
4. Connecting the battery is a pain. The positive was connected already but the ground was not. However, you have to lay on your side on the ground and try to fit your hands inside the frame and feel for the bolt hole to assemble the nut and tighten it down. There is no room for this unless one has lady hands. Moving the battery outward would allow better and easier access to connect the battery ground.
A few items that I noticed while getting this setup which need to be addressed by the design/development team at Westinghouse.....
1. The oil funnel provided is OK but hard to get the angle to the engine fill and oil can spill back out of the provided funnel because the angle is so flat. Why not put an oil fill tube for easier access/filling for a unit at this price point
2. The oil dipstick is difficult to pull and then even more difficult to insert back without a gap that allows leaks. The wire handle is flimsy and this could be so much easier with a better design.
3. The assembly for wheels requires flat washers as spacers between the plastic wheels and step on the axle shaft. However, there is NO space to fit the washers and get the clevis/cotter pins installed so I had to leave the washers off. Just a bad design on this item.
4. Connecting the battery is a pain. The positive was connected already but the ground was not. However, you have to lay on your side on the ground and try to fit your hands inside the frame and feel for the bolt hole to assemble the nut and tighten it down. There is no room for this unless one has lady hands. Moving the battery outward would allow better and easier access to connect the battery ground.
Just a few items that I noticed. None are deal killers and some are one time tasks unless/when you have to change the battery. Overall I really like the unit and looking forward to testing on the house this next week. My expectations are high for a quality unit to have as a backup generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great peace of mind
on July 22, 2025
Posted by: Tac123
from Todd, NC
Very well built heavy duty generator. It’s pretty easy to move around even with the wheels and handle even though it’s very big
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Feature, Excellent Manual and maintenance in
on July 21, 2025
Posted by: RHStx
from Houston Texas
Well designed. Excellent features. Outstanding printed manual with detailed maintenance and parts info (*something I rarely find in most products).
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Worked on the first shot
on July 21, 2025
Posted by: NicL2479
from Yoder, CO.
This generator fired right up on first try. We hope it does everytime.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com