Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Average customer rating
4.7
(2,455 Reviews)
Rating breakdown 2,455 reviews
5 Stars
2,002
4 Stars
330
3 Stars
57
2 Stars
18
1 Star
48
96%of customers recommend this product.
(
2,216 out of
2,317)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Customer Rating
5
Great so far
on August 28, 2025
Posted by: PAPA 2023
from Ga
Haven't used it a lot but it runs well hope it does what it is supposed to.
So far so good
So far so good
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
WGEN14500/18000, initial review
on August 27, 2025
Posted by: Paulrg
from Tampa, Florida.
Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues.
I put in 5 gallons of 87 octane unleaded gas (<10% alcohol).
The generator started immediately, with no issues. I let is run for an hour without any load connected.
I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust.
Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ.
I did not connect it to my house, choosing to wait until the following day.
Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference.
I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave.
I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response.
Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used.
Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.
Response from westinghouse.comBy eComm, September 5, 2025
Hi, Thank you for your detailed feedback. We’re glad to hear that the assembly and initial startup went smoothly and that the generator powered up as expected. We appreciate you sharing your observations about the battery access, dipstick placement, and engine stability, as well as your measurements of voltage and frequency. We understand your concerns regarding the waveform and output stability, and we want to make sure everything is functioning correctly. Our technical support team will review the details you provided and follow up with you directly to address your questions and help resolve any issues. Please expect a response soon, and in the meantime, if you’d like to reach us directly, you can contact us at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
4
Wgen14500tfl
on August 26, 2025
Posted by: Brian77008
from Houston, Texas
I bought this generator as a home back up generator and have it connected through my electric panel with a 50 amp breaker
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start.
I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time.
I’ve had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works like it should
on August 25, 2025
Posted by: Rip27
from Tarpon springs, FL
Runs everything I need it to run. No problems starting.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on August 23, 2025
Posted by: Tja1027
from Custer SD
I bought a month ago and just used it for first time. Its features are what I was looking for in a generator.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Huge !
on August 14, 2025
Posted by: Wingdinger1980
from Valdosta, Ga
This is a great machine for my 5000 square-foot house, we love it
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy assembly and start up
on August 14, 2025
Posted by: Ffpl
from Florida
Just received generator. Assembly was easy, and instructions were easy to follow. Started right up. Haven’t had to use it yet, but glad to have it if I do, so far.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great connection
on August 12, 2025
Posted by: Ebru
from Htx
I bought this a year ago and the warranty does work
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com