Customer reviews from westinghouse.com
Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Average customer rating
4.7
(2,455 Reviews)
Rating breakdown 2,455 reviews
5 Stars
2,002
4 Stars
330
3 Stars
57
2 Stars
18
1 Star
48
96%of customers recommend this product.
(
2,216 out of
2,317)
Customer Reviews for Westinghouse - 28,000/20,000-Watt Gas Powered Portable Generator with Remote Electric Start and 50 Amp Outlet for Home Backup - Blue
Customer Rating
5
Very stable & excellent product
on June 23, 2024
Posted by: Lisa01
from Florida
We purchased this generator & are very pleased with the product & the durability of how it is made.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen14500TFc is a Beast
on June 22, 2024
Posted by: Ross624
from Houston,TX
I bought this generator a week ago with plans to setup powering our 3000sq ft home as a whole house generator. It didn’t disappoint! After several weeks of research and seeking references from those that own portable whole house generators I landed on the Westinghouse Tri Fuel 14500. I liked its flexibility of fuel sources and the setup plans I had included running off our home’s natural gas meter through a quick disconnect setup. This generator comes with both a natural gas hose and a hose with regulator for using LP gas. When the generator arrived my electrician was here installing an interlock switch in my home power distribution panel and 50amp weather rated receptacle outside. I quickly assembled the wheels and rubber feet on the generator and rolled it off the pallet. I had installed the quick connect to the gas meter that morning so everything was ready to go. Before starting the generator I followed the generator manual instructions, added oil, which it comes with, and connected the battery. Next was pairing the key fob . Once I had everything ready I connected it to the natural gas fuel source and started the generator. The generator started up with no issues. As the manual instructions confirmed the generator needed to be run for 5 hours under a light load to allow for break in of critical parts before handling heavy electrical loads. The break in time completed the day. The following day I conducted a power outage simulation. I hooked up the generator to the house through the 50amp locking receptacle with 50amp 25’ power cord. Fired up the generator and flipped the main breaker off on the home power distribution panel. This allowed me to slide the interlock device so I could flip on the 50 amp generator power breaker. I had also flipped off the 50,49 and 30 amp breakers. This was done to avoid placing too heavy of a load on the generator. The generator powered all of the 115 volt outlets and lights in the house with no problems. Next up was to test the generator powering our 5 ton AC with the lights and receptacles on. I flipped on the AC 50amp breaker and turned down the thermostat. The AC started and you could hear the generator grunt once and drop in running tone but know issues! The generator powered everything including the 5 ton AC unit at the same time! What a beast! Keep in mind, I did install a hard start kit on the AC before performing this test to lower the start up amp requirements from the AC compressor. I don’t think the generator would have powered the 5 ton AC without this modification.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love dual propane & gas feature
on June 22, 2024
Posted by: MsDrawdy
Very happy with purchase. Gives me great relief to know we will have some power in case of electricity outages.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Lots Of research
on June 21, 2024
Posted by: Dre985
from Ponchatoula Louisiana
Moving from California to Louisiana was definitely different did a lot of research in preparation to buy a generator that would possibly run most of my home. Came up with the WGN 9500 very good generator thus far haven't had to use it start it up first start only reason I didn't give it more stars is cuz I haven't been able to attach it to the house yet
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Generator
on June 21, 2024
Posted by: Sleepy 42
from Baytown Tx
The Generator was delivered in a safe condition I can't wait to use it
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
3
Hidden disappointments
on June 20, 2024
Posted by: Mr.Robi
Carbon monoxide sensor renders the unit almost unusable. Any running engine will emit carbon monoxide. As soon as the sensor recognizes any amount within inches of the unit, your out of business. Mandatory disablement.
Totally absurd that the fuel system cannot be drained. I would really like to know why Westinghouse would intentionally ignore such an important factor.
The unit was designed to accept a convenient trickle charge, but for some reason, there is no explanation of how to use it.
The overall unit has a lot of fantastic engineering design, but lacks on a few of the obvious.
Totally absurd that the fuel system cannot be drained. I would really like to know why Westinghouse would intentionally ignore such an important factor.
The unit was designed to accept a convenient trickle charge, but for some reason, there is no explanation of how to use it.
The overall unit has a lot of fantastic engineering design, but lacks on a few of the obvious.
I would recommend this to a friend!
Response from westinghouse.comBy eComm, June 20, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our product development team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
2
Piston & Rungs
on June 19, 2024
Posted by: Help Anita
from Canada
Anyone know where I can purchase piston and ring set for my WGen12000DF dual fuel generator
Response from westinghouse.comBy eComm, June 20, 2024
Hello, please contact us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help!
Thank you,
Zach - Westinghouse
Thank you,
Zach - Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on June 19, 2024
Posted by: Cgoranch
Great generator really like all the features, so far so good
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com