Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,530 Reviews)
Rating breakdown 25,530 reviews
5 Stars
21,939
4 Stars
3,091
3 Stars
266
2 Stars
76
1 Star
158
98%of customers recommend this product.
(
23,894 out of
24,406)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Quick Start Guide Instructions Were Top Notch
on October 11, 2025
Posted by: BG146
from Grafton, VA
I purchased in Oct 2025 the Westinghouse WGen9500DF generator. I followed the Quick Start Guide instructions supplemented by the owners manual and had no problem completing the prep work in the beginning and started the generator with both gasoline and propane fuel. The only suggestion would be to include a video link on the instructions to supplement the written word. This would also assist in staging some of the prep work that needed to be done, i.e. are wheels already attached? Didn't know for sure until the box was open. Can this be placed on the outside of the box? Also, you would be hard pressed to complete this task without assistance.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Work great!
on October 10, 2025
Posted by: Warren2862
from Georgia, USA
I love the dual fuel option. I travel in a 50amp camper and the generator works great.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Happy so far
on October 10, 2025
Posted by: Justin22
from New Hampshire
Bought for cold New Hampshire winters, good peace of mind
Written by a customer while visiting westinghouse.com
Customer Rating
5
MY PEACE OF MIND
on October 10, 2025
Posted by: KP WIREMAN
from HAWKS MI.
BOUGHT THIS GENERATOR IN THE SPRING JUST GOT AROUND TO HOOKING IT UP FIRED RIGHT UP AND RAN THE HOUSE FOR AN HOUR FEELS GOOD KNOWING I GOT SOMETHING TO FALL BACK ON LAST SPRING BIG ICE STORM HAD NO POWER FOR FIFTEEN DAYS DONT APPRECIATE IT TELL ITS GONE.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator
on October 9, 2025
Posted by: Roseanne's backup
from Tennessee
Starts with ease, plenty of power, runs the whole house
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works Great!
on October 8, 2025
Posted by: Mkat524102
from Ironton County Missouri
I bought this generator several weeks ago. I live in a rural area and our power goes out frequently. Last winter, our power went out for over a week and I had no back It was a very cold week! The temperature stayed in the teens and 20s with about a foot of snow. The power went out several more times for 3-4 days. I’m not going into this winter unprepared! I’ve fueled it up and tested it and it works great!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
New Unit
on October 8, 2025
Posted by: ajohns49
from FL
I haven't had to use the unit during a real power outage, but assembly and test was very easy. I love the remote start feature using the key fob that comes with unit. I tested this with the GenerLink gadget the utility company put on my electric meter and it worked great!...supplied 40 amps of power from the meter to my breaker box.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Wouldn't start when I needed it
on October 7, 2025
Posted by: KOC-503
from Corbett OR
I started the generator right away when I received it. Started a few times after that- then when I needed it and to this day it won't start. I have gone through all the trouble shooting steps.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 21, 2025
Hi,
We’re very sorry to hear that your generator isn’t starting despite following all troubleshooting steps. That’s definitely frustrating, and it’s not the experience we want for our customers. Please contact our support team as soon as possible at westinghousevip@wpowereq.com. We’ll work with you to identify the issue and get your generator running reliably.
Thanks,
Sydney, Westinghouse
We’re very sorry to hear that your generator isn’t starting despite following all troubleshooting steps. That’s definitely frustrating, and it’s not the experience we want for our customers. Please contact our support team as soon as possible at westinghousevip@wpowereq.com. We’ll work with you to identify the issue and get your generator running reliably.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com