Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,562 Reviews)
Rating breakdown 25,562 reviews
5 Stars
21,965
4 Stars
3,095
3 Stars
267
2 Stars
76
1 Star
159
98%of customers recommend this product.
(
23,918 out of
24,430)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
IMPRESSIVE!!
on April 26, 2024
Posted by: SITEFISHER21
from New Smyrna Beach, Florida
After much research, the WGen9500DF was my selection due to its features and it being a Westinghouse product. The minimal prep went without a hitch, with very good directions. It started and ran on propane with the first try and flawlessly switched over to gasoline without missing a beat. I am currently working on the break in so I can't speak for its reliability but so far I am impressed. Built like a tank.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
First view
on April 25, 2024
Posted by: Yan48
from Sherbrooke
I use it a single time for the moment. Easy to start and it start well. Easy to assembly but it's very heavy and hard for a single person to assemble the tire. The materials isn't cheap at all.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Nice
on April 25, 2024
Posted by: Tracy524633
Nice item and arrived fast at store. Very helpful and recommended
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
awesome simplicity!
on April 24, 2024
Posted by: james1953
from brazil indiana
bought april 8, 2024 and right out of box simple to put on wheels and legs. connected to propane, added oil and started right up!!!! simple push button or remote! started right on que and ran quieter than expected! great product that will hopefully service my family for years!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great feature
on April 24, 2024
Posted by: PLO33
from Ste-Sophie, Quebec
im very happy of the simplicity to start and execute the generator
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great generator to purchase
on April 24, 2024
Posted by: Dan bo
from Madisonville ky
My husband purchased this and he is a happy person!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Value
on April 24, 2024
Posted by: Harv 6
from Maine
I have researched a lot of back up generators and this one meets all of my needs..With climate change I am having more outages than ever. Being older I need something dependable andI think I have found it
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Extremely Disappointing
on April 24, 2024
Posted by: Justice 4 All
from Coastal Maine
I live on an island on the coast of Maine with the incumbent power failures, and purchased the Westinghouse 9500 DF about six months ago (99 hours of use) to replace my PowerStroke 6000 which is eight years old, still runs great, but wasn’t quite powerful enough to carry my whole house electrical system, and was getting older. This Westinghouse has been nothing but a disappointment. It constantly ”revs”, blinking the house lights when it has very little load. It shuts off on its own whim, sometimes starts and sometimes doesn’t. I’ve had all types of problems, both on traditional gas and using propane with it.(dual fuel) It seems to have no more power than my older 6000, despite claims that it’s much more powerful. In general, I use my much older smaller generator as my primary and only use this Westinghouse as a back up because I can never tell if it’s gonna run correctly. I’ve learned my lesson on buying this manufactures products. It won’t happen again.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, April 25, 2024
Hello,
Thank you for sharing your experience with your generator. We're truly sorry to hear about the challenges you've encountered. Your feedback is invaluable to us, and we take your concerns seriously. We strive to provide reliable products, and it's disheartening to hear that we've fallen short of your expectations. Please reach out to us at your earliest convenience at support@wpowereq.com or 1-855-944-3571 so we can address your concerns and work towards a resolution. Your satisfaction is our priority, and we hope to restore your trust in our brand.
Thanks,
Sydney, Westinghouse
Thank you for sharing your experience with your generator. We're truly sorry to hear about the challenges you've encountered. Your feedback is invaluable to us, and we take your concerns seriously. We strive to provide reliable products, and it's disheartening to hear that we've fallen short of your expectations. Please reach out to us at your earliest convenience at support@wpowereq.com or 1-855-944-3571 so we can address your concerns and work towards a resolution. Your satisfaction is our priority, and we hope to restore your trust in our brand.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com