Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Easy to use!
on June 29, 2024
Posted by: Tiff80
from LA
Recently purchased due to hurricane season and living in the South. 2 days after receiving we lost power and after 4 hours of no power we decided to give it a trial run. This was way easier to use then our previous one. No yanking on pull chords or having to prime and throttle things; literally just push a button and live the duel fuel option.
Worked good out of the box. Doesn't charge it's own battery. If the battery dies the starter stays engaged untill it smokes itself out. Tried to pull start and it pulls HARD. I'm a grown man and it back pulled me into it and the insides of the recoil EXPLODED! Brittle plastic all over. Left us with no genny till we can figure out the warranty. Back to the small predator genny walking on cords with no potable water. I'll update this review after we hear From the warranty department.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, July 1, 2024
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will do our best to make things right for you.
Bought this since our local coop tends to go down when possums enter their power stations. Seems like it doesn't take much for the power to go out, so this purchase gives us piece of mind. Having an electrician get my house ready to plug this into.