Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,530 Reviews)
Rating breakdown 25,530 reviews
5 Stars
21,939
4 Stars
3,091
3 Stars
266
2 Stars
76
1 Star
158
98%of customers recommend this product.
(
23,894 out of
24,406)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
4
Finally a generator I can start
on January 28, 2026
Posted by: Mincarma
from South Carolina
Just got this in, assembled and running today. I can start it myself (older person who couldn’t start her much older generator). So far so good.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Works like a champ
on January 28, 2026
Posted by: Rusher
from Arkadelphia Arkansas
Bought this before the ice storm. Works great. I also bought a flat cord (different brand) to go under the door. Love the remote!!!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Great, at first.
on January 28, 2026
Posted by: Munrus
from Brandenburg, KY
Bought WGen9500DF in early April of '25, it was great initially on both propane and gas. Fast forward to this past weekend when we lost power during the winter storm and it would NOT start in gasoline mode, never even tried to fire, it would crank but not start !! The gas was treated so "bad gas" should not be the issue. Luckily it would run on LP but I had very little of it on hand.
Response from westinghouse.comBy Sydney, Westinghouse, January 28, 2026
Hi,
We’re sorry to hear about the trouble you experienced during the outage, especially in a winter storm when dependable power is critical. While we’re glad the unit was able to run on propane, we understand how frustrating it is that it would not start with gasoline. Our customer service team can help troubleshoot or arrange service to resolve this. Please contact us at support@wpowereq.com or 1-855-944-3571 with your model and serial number so we can assist further.
Thanks,
We’re sorry to hear about the trouble you experienced during the outage, especially in a winter storm when dependable power is critical. While we’re glad the unit was able to run on propane, we understand how frustrating it is that it would not start with gasoline. Our customer service team can help troubleshoot or arrange service to resolve this. Please contact us at support@wpowereq.com or 1-855-944-3571 with your model and serial number so we can assist further.
Thanks,
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great and great reviews.
on January 27, 2026
Posted by: Hero102
from Kentucky
I bought this today. Runs good. Easy start. Easy assembly.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
The mercedes of generators
on January 27, 2026
Posted by: Jose the mailman
from Gastonia, north carolina
Bought this generator for the fact that I was tired of not Habib electric power whenever severe storms rolled by, all i took was one look at this amazingly built machine and i had to get bit! This thing is exactly how I described on the title, THE MERCEDES OF GENERATORS! Look nowhere else, if you want the peace of mind in knowing you will have power to the entire house while running all essential appliances when storms knock out the power grid then take heed and take action!! Thank you westinghouse for this amazing build, this machine is absolutely beautiful and performs just as I thought. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features. Live alone, so easy to use.
on January 27, 2026
Posted by: Janice45
from North Cariina
Bought in the summer of 2025. First use I January, w2026
Written by a customer while visiting westinghouse.com
Customer Rating
5
Most Features for the Money!
on January 27, 2026
Posted by: Milby
from Nashville,Indiana
I was a Propane distributor for many years and I am going to permanently plumb propane to the unit. It will be a fixed installation next to my house, observing all safety codes.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
On the fence
on January 26, 2026
Posted by: Ksw35
from Houston, TX
Have had the generator for 1.5 yrs. Never used it only crank it every few months to make sure it works. When to crank it and it is leaking gas and the service light is on. So on the fence about what I think u til I see what yhis warranty going to do for me.
I would recommend this to a friend!
Response from westinghouse.comBy Sydney, Westinghouse, January 28, 2026
Hi,
We’re sorry to hear about the fuel leak and service light you’re experiencing. We understand how concerning this can be and appreciate you taking the time to maintain the unit. Our customer service team can help review your warranty coverage and assist with next steps to address the issue. Please reach out to us at support@wpowereq.com or 1-855-944-3571 with your model and serial number so we can work toward a resolution.
Thanks,
We’re sorry to hear about the fuel leak and service light you’re experiencing. We understand how concerning this can be and appreciate you taking the time to maintain the unit. Our customer service team can help review your warranty coverage and assist with next steps to address the issue. Please reach out to us at support@wpowereq.com or 1-855-944-3571 with your model and serial number so we can work toward a resolution.
Thanks,
Written by a customer while visiting westinghouse.com