Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,549 Reviews)
Rating breakdown 25,549 reviews
5 Stars
21,955
4 Stars
3,093
3 Stars
266
2 Stars
76
1 Star
159
98%of customers recommend this product.
(
23,910 out of
24,422)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Westinhouse 9500DF
on August 30, 2024
Posted by: AngM
We live in Houston. This is the best purchase I've made
Written by a customer while visiting westinghouse.com
Customer Rating
5
I just got it. so far so good.
on August 30, 2024
Posted by: ShakenBake
from Schenevus Ny
It started right up. so far no problems. I'm so happy it doesn't have that CO sensor. The sensor is too sensitive. Westinghouse seems like they thought about everything with this generator. I'll give it another review, After I use it awhile.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Nice Machine - Poor documentation
on August 30, 2024
Posted by: MI-Man
from Michigan
I bought this generator during a recent power outage and used for approximately 6hrs. It was easy to assemble and I didn't see any damage or missing parts. Once assembled and full of fuel, it started and ran flawlessly all through the break-in period. So far I'm very happy with the machine itself, however I have complaints with the documentation that came with the machine. The remote start feature is neat, but seems pointless considering the manual states the generator should be started before any loads are hooked up. So why would I remote start it, just to then plug things in? Seems pointless but doesn't negatively affect operation so it's fine.
First of all, owners manual has a lot of issues with product feature descriptions. The manual mentions "ECO switch" in one paragraph, but the images of the machine with labels doesn't show the ECO switch anywhere. Normally if it's an optional feature, the manual will say something like "if equipped" but this one doesn't say that. It just talks about features as if the machine has them, yet it doesn't. Or maybe it does but it's not labeled correctly???
Also, on one page the manual states fuel capacity is 1.1 gallons, on another page it says 6.6 gallons. Obviously 1.1 gallons is wrong, but I can't help but wonder if it's supposed to be something else? The manual doesn't say engine oil capacity anywhere, so I suspect the 1.1 gallon fuel capacity is supposed to say 1.1qt of oil.
The manual also mentions the smart switch connector, but as zero description of what it is or what it's for. I assumed it's for optional equipment, but what? Why can't the manual say something about it? I had to look online to figure out what it was for.
Overall, the owners manual is vague at best and leaves a lot of questioning. I'm mechanically inclined and have used generators in the past, but for someone with no generator experience, you'll want a lot better description and operation than what this provides. It would seem the owners manual was written by someone who's never seen the machine or used it.
Also, on one page the manual states fuel capacity is 1.1 gallons, on another page it says 6.6 gallons. Obviously 1.1 gallons is wrong, but I can't help but wonder if it's supposed to be something else? The manual doesn't say engine oil capacity anywhere, so I suspect the 1.1 gallon fuel capacity is supposed to say 1.1qt of oil.
The manual also mentions the smart switch connector, but as zero description of what it is or what it's for. I assumed it's for optional equipment, but what? Why can't the manual say something about it? I had to look online to figure out what it was for.
Overall, the owners manual is vague at best and leaves a lot of questioning. I'm mechanically inclined and have used generators in the past, but for someone with no generator experience, you'll want a lot better description and operation than what this provides. It would seem the owners manual was written by someone who's never seen the machine or used it.
Overall, great machine, poor documentation.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
So far so good
on August 30, 2024
Posted by: wkh3258
from North Florida
Well made, quality generator. Very easy to assemble and maneuver
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator
on August 30, 2024
Posted by: Lewis Big Al
from TX
This generator manual is well formatted, easy to follow, and complete. The unpacking, contents, and assembly instructions are great. The Operation and Maintenance section describe each system in detail. The Generator operation and performance was great and as expected from a Westinghouse product. No issues were found. A great generator
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
overall great generator for the price only
on August 30, 2024
Posted by: farmer justin
from grant mi
I bought this generator a month ago and it has been working great! Only one issue the muffler fell off in the first month waiting to hear back for warranty fix.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great looking generator with all the features
on August 30, 2024
Posted by: Gunner79
from Nevada, Missouri
I bought this a month ago but haven't had the opportunity to use it yet. I am so looking forward to trying it out.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
product review
on August 30, 2024
Posted by: arorrer05
from Fries.Va
This is my first time ever using a generator and the instructions for set up were easy to follow and the simple way to use has been impressive. The ability to use gas or propane was what the deciding factor on this purchase. I got this to run my little shop beside the house and it has been used regular and has not fazed it one bit. Highly recommend for the big jobs out there but for those that need it to be simple to use!!
Written by a customer while visiting westinghouse.com