Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,546 Reviews)
Rating breakdown 25,546 reviews
5 Stars
21,952
4 Stars
3,093
3 Stars
266
2 Stars
76
1 Star
159
98%of customers recommend this product.
(
23,907 out of
24,419)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Got me through Hurricane Milton
on October 15, 2024
Posted by: Max_
from Fort Myers, FL
I bought this earlier in the year, tested it, and then put it away. I got to use it for real last week after Hurricane Milton rolled through. I topped up the battery just in case, and it fired up on the first button press. The day after Milton I connected the generator to my 50A inlet and I was up and running instantly. We had A/C, hot water, fridge, chest freezer, microwave, coffee maker, TV, and some lights for the entire day.
With just the A/C (3.5 ton, set to 78 F), fridge & chest freezer I was using gasoline at about 0.5 gallon per hour or so. I refilled the generator in the evening, around 5PM (started it around 7AM that day). We ran the water heater for a little while with the A/C off just in case.
As I was putting the generator away for the night, the power came back on. I wasn't even fretting it though, since we were quite comfortable with what we got out of this generator.
My only complaint is that the generator is quite loud, but it's not really an issue when everyone on your street has their own going at the same time. Once inverter generators of this output class become more widely available, I will probably replace this with that.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
HORRIBLE User Manual, The product might be okay
on October 15, 2024
Posted by: FrustratedbyMiltonandW
from Tampa, FL
The user manual looks like it was written entirely by a lawyer who has never seen let alone used a generator.The English language portion is 31 pages long and at least 85% "NOTICE" "DANGER" "CAUTION" or "WARNING" etc Additionally, it mentions things that it never tells you how to use or even where it's located like the "Eco Mode Switch." Also, it has a dial selector for the type of fuel that makes it look like you can "mix" the type of fuels but it never states whether this is possible or why they have a selector like this (maybe that's the Eco Mode Switch, nothing indicates that). As I indicated, this may be a decent product. I just finished using it for 5 days and it performed well enough but I don't really have any idea if I got the best out of it.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, October 21, 2024
Hi,
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Thank you for your purchase and for sharing your review. We truly appreciate your feedback and sincerely apologize for any inconvenience this has caused. I’ve forwarded your comments to our technical writer to ensure they’re taken into consideration. If you have any further questions or concerns about your generator, please don’t hesitate to contact us at westinghousevip@wpowereq.com—we’re here to help.
Thanks,
Sydney, Westinghouse
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love it so far
on October 15, 2024
Posted by: RobbM
from Montreal, QC
Just bought this, love the duel fuel option, propane is way easier to maintain. Starts easily by battery
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Powerful Portable Generator
on October 15, 2024
Posted by: Shortcake
from Austell, GA
Happened upon a great deal on this powerful generator. So easy to use, even has a remote start. Dual fuel (gasoline and propane) means you can always be prepared.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WG generator is bulletproof and saved us twice!!!
on October 15, 2024
Posted by: Anonymous
from St petersburg, Fl
I purchased this 9500 DF at the recommendation of our electrician. It has been a lifesaver in more than five hurricanes running smoothly every time. it ran a 3 1/2 ton HVAC. And two freezers and an espresso machine without skipping a beat. Amazingly, after hurricane Helene, She was found 3 feet underwater salt water.!!! We were panic, stricken, as that was our only power source for the foreseeable 5 to 6 days! Amazingly, we cleared out the air intake the carburetor and drained all the salt water from the muffler spring anti-corrosive spray throughout the machine. She ran there after for six days with hurricane Helene and is still running today as I write this with hurricane Milton damage. The to the machine has been the corrosion of saltwater on the wiring, and we have been able to splice fresh wiring and keep her running. We will purchase West gen Generators for all of our properties, They are built bulletproof! Only thing I would changes and recommend is putting marine grade wiring for saltwater environments, but other than that, kudos to the people in the factory that built these!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Just what we needed
on October 15, 2024
Posted by: ELHoffman
from GA
We bought this generator just prior to hurricane Helene and it worked as advertised
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Love This Generator
on October 14, 2024
Posted by: PK46
from Washington
I bought this generator because of it's dual power source. If I run out of gas, I can use propane. What a game changer for where I live.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Generator!
on October 14, 2024
Posted by: Pac94
from Lakeland, Florida
This generator really helped me out after hurricane Milton hit us hard. We were left with no power but this generator made it not so bad! Was able to run my fridge, WiFi, washer, many chargers, and more!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com