Generator purchased at Lowes and delivered by sub-contracted service. Arrived undamaged. Set-up instructions clearly spelled out in manual and relatively simple. Started-up immediately. Ran one-tank of gasoline (5 gallons ran generator for approximately 7 hours). Switched to propane after gas ran out...again, started immediately after required adjustment for fuel change over. Brand new unit with only the use described above, but so far I'm completely pleased. Have an electrician scheduled to install transfer switch so that we can power entire house during future power outages. That will tell the tale regarding reliability, but the WGen9500DF seems well designed and sturdy. The price seemed quite reasonable for a unit large enough to power most energy needs for the entire house. Honda inverter generators, while undoubtedly great products are more than twice the cost of other brands of comparable energy output.
After researching other manufactures, I selected the WGen9500DF for its LP fuel option, capability and features. easy to set up. Using propane it started easily with the provided remote key fob.
I just bought this generator to handle the northern California blackouts that PG&E is creating to mitigate wildfires. I like having the option of using propane or gas, but I am having problems starting the generator. I'll have it hooked up to start with propane and the gen will crank but not start. So far I can only get it to start if I turn the selector switch to gasoline, try to start it, then switch back again to propane. I'm not sure why this happens and hope to fix it soon. Other than that, the gen works well, especially since I also need it to run the well pump. Lights will flicker a little when something big comes online, but that little inconvenience is nothing compared to not having power or water. I also like the easy connection for charging the battery. The generator feels like a solid, quality product and (unfortunately) I will be getting a lot of use out of it.
I bought this generator due to the threatened PG&E power shut off's currently happening in California. Started first try. Has a very easy to set up key fob for remote start... along with a push button electric start on the generator. Very easy to set up and with a 3 year warranty... I'm very happy so far.