Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,353 Reviews)
Rating breakdown 25,353 reviews
5 Stars
21,788
4 Stars
3,070
3 Stars
263
2 Stars
75
1 Star
157
98%of customers recommend this product.
(
23,770 out of
24,277)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
So far so good
on August 30, 2024
Posted by: wkh3258
from North Florida
Well made, quality generator. Very easy to assemble and maneuver
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Great looking generator with all the features
on August 30, 2024
Posted by: Gunner79
from Nevada, Missouri
I bought this a month ago but haven't had the opportunity to use it yet. I am so looking forward to trying it out.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Nice Machine - Poor documentation
on August 30, 2024
Posted by: MI-Man
from Michigan
I bought this generator during a recent power outage and used for approximately 6hrs. It was easy to assemble and I didn't see any damage or missing parts. Once assembled and full of fuel, it started and ran flawlessly all through the break-in period. So far I'm very happy with the machine itself, however I have complaints with the documentation that came with the machine. The remote start feature is neat, but seems pointless considering the manual states the generator should be started before any loads are hooked up. So why would I remote start it, just to then plug things in? Seems pointless but doesn't negatively affect operation so it's fine.
First of all, owners manual has a lot of issues with product feature descriptions. The manual mentions "ECO switch" in one paragraph, but the images of the machine with labels doesn't show the ECO switch anywhere. Normally if it's an optional feature, the manual will say something like "if equipped" but this one doesn't say that. It just talks about features as if the machine has them, yet it doesn't. Or maybe it does but it's not labeled correctly???
Also, on one page the manual states fuel capacity is 1.1 gallons, on another page it says 6.6 gallons. Obviously 1.1 gallons is wrong, but I can't help but wonder if it's supposed to be something else? The manual doesn't say engine oil capacity anywhere, so I suspect the 1.1 gallon fuel capacity is supposed to say 1.1qt of oil.
The manual also mentions the smart switch connector, but as zero description of what it is or what it's for. I assumed it's for optional equipment, but what? Why can't the manual say something about it? I had to look online to figure out what it was for.
Overall, the owners manual is vague at best and leaves a lot of questioning. I'm mechanically inclined and have used generators in the past, but for someone with no generator experience, you'll want a lot better description and operation than what this provides. It would seem the owners manual was written by someone who's never seen the machine or used it.
Also, on one page the manual states fuel capacity is 1.1 gallons, on another page it says 6.6 gallons. Obviously 1.1 gallons is wrong, but I can't help but wonder if it's supposed to be something else? The manual doesn't say engine oil capacity anywhere, so I suspect the 1.1 gallon fuel capacity is supposed to say 1.1qt of oil.
The manual also mentions the smart switch connector, but as zero description of what it is or what it's for. I assumed it's for optional equipment, but what? Why can't the manual say something about it? I had to look online to figure out what it was for.
Overall, the owners manual is vague at best and leaves a lot of questioning. I'm mechanically inclined and have used generators in the past, but for someone with no generator experience, you'll want a lot better description and operation than what this provides. It would seem the owners manual was written by someone who's never seen the machine or used it.
Overall, great machine, poor documentation.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
I just got it. so far so good.
on August 30, 2024
Posted by: ShakenBake
from Schenevus Ny
It started right up. so far no problems. I'm so happy it doesn't have that CO sensor. The sensor is too sensitive. Westinghouse seems like they thought about everything with this generator. I'll give it another review, After I use it awhile.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Westinhouse 9500DF
on August 30, 2024
Posted by: AngM
We live in Houston. This is the best purchase I've made
Written by a customer while visiting westinghouse.com
Customer Rating
5
Perfect!
on August 30, 2024
Posted by: Jmuller
from Utah
I bought this generator to power house during an outage.
I have not run gasoline through it yet, only propane. I tested it with a freezer, refrigerator/freezer, furnace, and a few indoor lights. Worked out really well. Ready for a possible outage.
Happy with purchase.
I have not run gasoline through it yet, only propane. I tested it with a freezer, refrigerator/freezer, furnace, and a few indoor lights. Worked out really well. Ready for a possible outage.
Happy with purchase.
Written by a customer while visiting westinghouse.com
Customer Rating
5
This Gen will come in handy durring power loss
on August 31, 2024
Posted by: GearMo
from Texas
Everything arrived as pictured. Easy set up. Everyone recomended it and it looks like its gonna save us this next hurrrricane or storm.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great features
on August 31, 2024
Posted by: Buckeye818
from Texas
The generator is as advertised. Great features on this generator.
Written by a customer while visiting westinghouse.com