We anticipate this generator will meet all of our power needs except HVAC in the event of a hurricane and long power outage. It has all of the power and features we need without the high price of a permanent generator. We'll be running it from and underground propane tank and with a transfer switch to our panel. We're happy with our purchase.
Unit looks fine but the battery will not take a charge. The battery was already hooked up when the unit arrived. Battery has been changing for over 24 hours and still no power to starter. What do I do?
Response from westinghouse.comBy Westinghouse, May 14, 2021
We are so sorry to hear about this! We will have a customer service representative contact you soon to walk you through what needs to be done.
Just bought this generator. Everything looked great out of the box, but couldn't get it started, even after carefully following all of the start up steps in the manual and checking the troubleshooting section. Westinghouse Customer Care phone line was no help; kept disconnecting me after about 15 minutes on hold. Finally discovered that the battery hadn't been connected. The battery cables were just tie-wrapped together and shoved behind the housing. Once we connected the battery, it worked fine. The start-up and/or troubleshooting sections of the manual should mention the battery quick connect. Would have saved us a load of trouble!
Just received the generator. Gave it a trial run. Extremely easy to set up and get it started. Directions were easy to follow. Just be sure to go step by step. I was too eager to push the start button. Have to remember to move the fuel shut off valve to on position. After checking for all systems go, easy to start with the button and with the remote start. A breeze to pair the remote start to the generator. I was surprised at how the noise level was not as loud as expected. The unit is moveable with the wheels, heavy but not so heavy that I cannot handle. Very happy with the unit. My electrician said I got a really good generator. I should even have enough power to use my electric stove top if we loose power. Highly recommend.