Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Perfect for our backup power needs.
on March 18, 2025
Posted by: Eric03
from Candler, NC
In the aftermath of Hurricane Helene, we were without power for 5 days. I expect this generator will make life so much better for us in the event of another extended power outage. One of my neighbors also bought the exact same generator. We are both very glad that we did!
So I would LOVE to give this a good review but am unable to do so at this time. Apparently mine has some sort of defect, despite only being run for maintenance for the first 15 minutes monthly "recharge." I will give a positive review if the issue is resolved and the generator is replaced under the warranty and extended protection package I purchased.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, March 24, 2025
Hi,
We’re sorry to hear about the issue with your generator and appreciate your patience. We want to make this right for you. Please reach out to us at westinghousevip@wpowereq.com, and we’ll do our best to assist with your warranty claim and find a resolution as quickly as possible.
Initial use was fantastic. Easy to see control panel! Started on first attempt and ran great. Glad I bought this generator....comes with a 3 year warranty!
Living in NH with the weather always changing and winters can be brutal plus all the snow and ice, wind it will be such a blessing to stay in the house and just push the remote. Our old generator was terribly hard to get going never went smooth with this generator is a godsend for people like us who are getting a wee bit older.