Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,378 Reviews)
Rating breakdown 25,378 reviews
5 Stars
21,812
4 Stars
3,071
3 Stars
263
2 Stars
75
1 Star
157
98%of customers recommend this product.
(
23,789 out of
24,297)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Love it, Love it, Love it!!!
on February 25, 2023
Posted by: Bunny
from CA
We are so in love with our new generator. Previously, we had a little 3750-watt gas generator with extension cords hooked up to it and had to be so careful to get everything hooked up right so that we didn't blow the generator or the appliances. We had to go out to check the gas usage, change the extension cords in the house from appliance to appliance, etc. It was so much work to have the power go out and then so much work to run our generator, too.
Our WGEN9500DF has totally changed our lives. We have the fob to turn it off/on in the pouring snow instead of hiking through 2' of snow to do so. The instrument panel tells us how much fuel we have so that we know for sure when to add propane or gas. Not only is there a push button start if we choose not to use the fob, there is also a pull line as a backup starter. It's easy to change from propane fuel to gas with the turn of a mechanism on the front panel.
As far as maintenance, there is a window that tells us both the current run time and the overall run time in hours. This is used to know when we need to change our oil and other maintenance. Our surge with gas is 12,500 peak watts.
I feel like we purchased the Mercedes of generators at a fair and affordable price (I reviewed a lot of generators and prices.) It's like we have a new baby. I know this review may sound over the top, but if you had used our old generator and were 76 years old, you would understand my enthusiasm.
Now, we spend our time shoveling snow instead of shoveling snow AND changing extension cords and running outside to change fuel every hour.
Last, do you know how when you buy a product, oftentimes, the manual it comes with is generic, for example, one manual for all their vacuum cleaners in that line of vacuum products? I am so pleased to report that my GEN 9500 has a manual that is exclusively for the WGen9500DF with the customer service number right on the front.
Thank you, Westinghouse. Great job!
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
WGen9500DF
on February 25, 2023
Posted by: Acole
from Maco, GA
I bought this unit a few weeks ago and the price was so good I could not pass it up. Setup was so easy and I love the remote start, I was able to start and stop this unit from over 200 ft away. This generator will definitely power anything you connect to it.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Cheaply made
on February 25, 2023
Posted by: musicalmechanic
from TN
First off, the shipping was terrible. They left it by the road 1/4 mile from my home in the mountain and I had no way of knowing that they had delivered it. It came 2 weeks early and if it weren't for a neighbor telling me about this box out on the road, it would have been stolen! Secondly, the generator is very cheaply made and I don't expect it will hold up under anything more than mild usage on rare occasion. Thirdly, the generator is difficult to start manually on propane. It has to be choked, even though, with electric start, choking is not necessary. Fourthly, the start sequence is processor controlled, which means, if the processor is ever compromised, it would render the generator useless unless a bypass was engineered. Fifthly, the starter made a strange free spinning sound on my first remote start-up. I checked the remote start from over 100 feet away and it started fine. Under a load test the generator preformed well. It is way too early to tell if the generator will stand the test of time.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, February 27, 2023
Thank you for the review. If you have any questions or needs, please contact customer support at the number in your manual. The unit is covered under a 3-year limited warranty.
Written by a customer while visiting westinghouse.com
Customer Rating
5
GREAT FEATURES. REASONABLE PRICE
on February 26, 2023
Posted by: BM Ohio
from Cin Ohio
So far works as expected. Only tested so far but fired right up.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
great portable generator
on February 26, 2023
Posted by: doc man
from arkansas
purchased feb 2023, all items in the box and in good shape. assembly was very easy and straight forward. oil and funnel and spark plug wrench included. the remote start is a great bonus. no chance to start it yet and break it in but sure it will be fine.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
4
Remote Start/Propane
on February 26, 2023
Posted by: Nelson1342
from Acushnet,Ma
Powers my house. Remote start reaches on the other side of the garage in a generator shed. Big plus when wife needs to start when I'm not home. No gas/ethanol issues running on propane over long periods of non use.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Lots of Features
on February 26, 2023
Posted by: Tom@912
from Orlando, Florida
We just received this and are happy to have it well before the start of hurricane season! (Haven't even fired it up yet, but a review is required in order to get the free cover.)
Written by a customer while visiting westinghouse.com
Customer Rating
5
9500 Generator
on February 26, 2023
Posted by: Daryl12
from New York
Great features like electric start and dual fuel easy assembly
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com