Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Great purchase
on August 8, 2022
Posted by: Andre’
from Dallas, Tx
I bought my generator at the beginning on this month. I received my generator in great condition, no damage. All accessories where in the box. Starting up my generator today. I’m happy so far.
Purchased this when a tree fell on a neighbor’s power lines and knocked a pole over that made a transformer explode! Didn’t want to lose all of our food knowing the power could be out for 24 hrs or more, so after doing some research I found the last one of these in stock at a local Menard’s so I went and grabbed it. Initially had an issue with the unit not starting using gas, but I had a propane tank so I hooked that up and is started right away. Westinghouse is sending a replacement piece that should resolve the issue with the unit not running on gas. Overall happy with the product despite the issue - ran a fridge, freezer, multiple fans, microwave, and some other electronics without skipping a beat. Thus far I would recommend the product!
This generator came with everything needed to operate. Others i looked at did not include a battery. This has a battery, oil, propane regulator, and a funnel for the oil!
Hurricanes and winter storms can leave us without electric service—sometimes for days. I had an electrician install a simple connector to provide me an input that allows me to power my 2300 sq ft house all the lights, tv, even the central A/C (but not the furnace.) And because it runs on gas or propane, I can borrow the tank from my gas grill if the gas stations can’t pump gas because their powers out.
I used this one time since it arrived in June and it stopped working after a few days of intermittent use. Need to contact for warranty service. Up until it stopped working, the unit worked fine.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Jeff, Custoemr Care, August 10, 2022
We are sorry to hear about the issue you have encountered and would like to assist you. Please reach out to us vis chat found on the support page of our website Westinghouseoutdoorpower.com or by phone 855-944-3571 if the phones are busy select call back and an agent will return the call.