Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
4
It arrived the next day!
on September 12, 2022
Posted by: ofgg
from georgia
Other than a mishap in shipping it arrived in perfect shape. At some point the bottom of the box was punctured and caused a pinhole in the oil container. Only casualty was the loss of a couple ounces of oil and some messy cardboard.
Put the feet and wheels on. Added the oil. Hooked up a propane tank with the supplied regulator and hose and we were off and running.
Haven’t used it yet but did crank it. It cranked w the first push of the button! I love that I will be able to crank and not have to rely on my husband
I bought this a month ago and this generator is able to supply power to our entire food truck. We have had a couple issues with the generator, but it may be due to the battery. We are still trying to figure that out. But, it works well when it is running. Once we figure out if it is operator error or something else, we will be good to go.
Bought in preparation for hurricane season. Didn’t start right up from directions. Had to plug in battery charging port. Attempted using AC outlets and they didn’t work. Called customer service. They said it needed to run for an hour before outlets worked. Two hours later - not working. Attempted calling customer service 5:25pm on Sunday system hung up on me three times. Hopefully customer service is there for everyone when hurricane hits. Will update more as needed.
I would recommend this to a friend!
Response from westinghouse.comBy Customer Care, November 9, 2022
Thank you for the review. We are sorry to hear about the issue you are experiencing. Please contact us at westinghousevip@wpowereq with your contact information and we will have a tech call.