Customer reviews from westinghouse.com
Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Average customer rating
4.8
(25,601 Reviews)
Rating breakdown 25,601 reviews
5 Stars
22,000
4 Stars
3,098
3 Stars
267
2 Stars
76
1 Star
160
98%of customers recommend this product.
(
23,944 out of
24,457)
Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
1
Great if I didn't want to run it on gasoline...
on November 28, 2022
Posted by: Marc3347
from Marysville, WA
Arrived this morning, looked good, read the manual, and did the easy assembly (wheels and feet). Followed the instructions step by step to prepare the generator for use with gasoline. This thing comes with a battery trickle charger which I thought was odd but went ahead and plugged it in. It wasn't necessary as battery already had a good charge. Hit the start button and the engine just turns over but no sign of start. I then hooked up the propane tank to the generator per instructions and it starts right up. Switch back to gasoline and it dies. After an hour or so of trying to figure out the problem, I decide to call the help number. On hold for a very, very long time and then finally, I'm talking to someone, not a tech who might be able to help me, but an answering service where the very nice guy takes all my information and submits a ticket for me and tells me someone should get back to me within 48 hours. I wish I hadn't bought this brand but it's here so let's see what happens.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Westinghouse, Customer Support, November 29, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great manual
on November 28, 2022
Posted by: Lukeberry
from Middletown,Ohio
easy assembly Works great good price I would recommend to a friend
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great dual fuel generator could provide 50 Amps
on November 28, 2022
Posted by: p.laramee2708
from Lavaltrie, Qc, Canada
I bought this generator because it is the same model owned by one of my friend. He had an excellent service liability during power outage.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
1
Dissatisfied
on November 28, 2022
Posted by: Nick 75
from Maine
Bought this two months ago and have only started it three times but now will not start just turns over until the battery dies , only two months old please stand by your product and please replace generator
No, I would not recommend this to a friend.
Response from westinghouse.comBy Westinghouse, Customer Support, November 29, 2022
We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.
Written by a customer while visiting westinghouse.com
Customer Rating
5
Great Options for different uses
on November 28, 2022
Posted by: David56
from Denver,CO
I ordered the Gen9500DF because of the features it offers. I plan on using it for backup power for my home during power outages. I will use it with a transfer switch to directly power my home. Have not used it yet as I just received it. It came complete just as advertised.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Easy to operate and maintain.
on November 28, 2022
Posted by: amjj
from Washington state
Great delivery and instructions. Easy to operate and maintain. Great usrs manual
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
5
Has alot of good features.
on November 28, 2022
Posted by: Nasty Bert
from PORT ORCHARD Washington
I bought this generator to replace my old one. I like that it has extra features my old one didnt.
I would recommend this to a friend!
Written by a customer while visiting westinghouse.com
Customer Rating
2
Won't start
on November 28, 2022
Posted by: Anonymous
from Maine
Starts when using propane, will not start when using gas.
Response from westinghouse.comBy Westinghouse, Customer Support, November 29, 2022
We are sorry to hear about the issues you have encountered with your purchase. We will have a technician contact you shortly
Written by a customer while visiting westinghouse.com