Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
1
Garbage support. Screwing me out of warranty.
on April 28, 2023
Posted by: justgettingby
from Westchester, NY
Purchased this from a local electrician to rely upon during power outages. Electric start Panel has failed - light does not come on despite charged battery, button doesn't work. Westinghouse says my electrician is not an authorized reseller and therefore I have no warranty claim. I have no faith in Westinghouse as a company now as they don't stand by their product, they just try to worm out of supporting it. Disgusted.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Care, May 1, 2023
We are sorry to hear about the concern you have experienced. Please reach out to us at WestinghouseVIP@WpowerEQ.com with your contact information and a manager will reach out to you.
I bought this a few days ago and had not yet tested it, but when I started the registration process there was an offer for a free cover if I provided a review. I would be happy to provide a 5-star review when I have thoroughly tested the product. For now, I am very happy with my purchase experience and am expecting that the product (9500DF generator) will work as promised, and match other excellent reviews.
I ordered through “The Build Club” located in Los Angeles. They had the best pricing and it was shipped directly to my driveway and the delivery guy helped me bring it to my backyard. It’s heavy without the wheels.
The unit looks clean and sharp! Really easy to install the wheels and rubber feet. I’m looking forward to testing it out once I review the manual! Will update more later!
It's so nice to have the remote start when you don't really need it running continuously to keep things maintained. The propane fuel option is very beneficial, since it stores well and never spoils. Nice.