Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
GOOG PRODUCT
on July 12, 2023
Posted by: Sun and Moon
from FL
As for the preparing of Hurricane season-2023, I purchased WGen9500DF months ago for a backup of electricity in case of the regulation power off. We did the test use, it is lower noise than what I had. we are very happy to have it.
I purchased this generator a month ago. Assembled it, put oil in, put gas in and charged the battery. But, the unit will not start. I’ve tried the electric start and manual start to no avail. I even took my unit’s battery overt to Auto Zone to test that it’s holding a charge and it seem fine. I’ll keep working with Westinghouse to resolve the issue but hurricane season is here and I need this to work!
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, July 12, 2023
Hello, thank you for your purchase, we are truly sorry that your unit will not start and thank you for looking into the issue! Please contact us at westinghousevip@wpowereq.com and we will be able to escalate your case. Thank you and we look forward to hearing from you!