Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Portable Generator
on July 12, 2023
Posted by: Anonymous
from Arkansas
I was pleasantly surprised at the quality of this product. It was so simple to put together and set up. It also has 2-fuel sources and remote start. Many other brands I researched were more expensive with less features and only one fuel supply. I have a full basement , and will be buying a second unit to power that space. The one unit would actually power both areas, but, based on the cost, I had rather have two so I can power more items
When this generator works it is a 5. However, I use it for power outages only and it has only worked once when needed. By just sitting outdoors, with the "Westinghouse" cover, it becomes unusable. The first time I needed it, it was totally dead. Turned out to be a bad control panel [covered under warranty]. It had only been started once, when I received it. After it was repaired, it ran one time in an "as needed event", ran very well, which is why I rate it as a 5 "when working". But needed it recently and once again it is dead [battery @13v]. In the shop again under extended warranty. Generator is not much good if it doesn't work when needed.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, July 18, 2023
Hello, thank you for your purchase, we are truly sorry that you were inconvenienced so much with our product! Thank you for reaching out to us and we hope that you have gotten the support you need from our customer care team. If you have any other questions or concerns, please reach out to us at 1-855-944-3571 or support@wpowereq.com.