Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Amazing Product all the way around
on August 11, 2023
Posted by: JagJourney
from Cusick, WA
Just love the idea that I can swap between gasoline or propane, and knowing this machine is strong, I ran it for an hour today just after receiving it to ensure its slightly broke in! From what I seen and heard, it's extremely powerful!
After I purchased had to wait for electrician to wire separate panel for generator. Works great with propane tank and am able to run all I need when I switch to generator power.
Very nice generator with a 50 amp outlet. Having the dual fuel option is great, just another option in case of emergency and one or the other fuels is not available. Plan to use for home backup power during emergency storm outages.
Bought the 9500DF to use as backup power during storm outages. Works great so far. It’s not as loud as I expected. The generator is heavy but moves easily with the nice bearings that are pressed in the wheels.
I have not run the unit yet. Simply registering for the warranty. It has a dent in the tubular protective frame on top. I opened a case # for that. I’m sure it will serve its purpose. Disappointed it did not come with 240 volt power cord.
I recently purchased this generator because of the many features and the quality name. It runs very well and the voltage is accurate. Despite the generator's weight it is easy to move around on it's wheels. It starts easily and the remote is a nice feature, too.
Worked a total of about 8 hrs then lost all power. Battery was good but no charge getting to starter. Oil level good. Working with customer service now.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, August 14, 2023
Hello, thank you for your purchase, we are sorry to hear that you are having issues with your generator! We appreciate you contacting us to try to fix it! If you have not gotten a response or have not had the best experience with us, please reach out to us at westinghousevip@wpowereq.com and we can escalate your case. Thank you, Zach - Westinghouse