Customer Reviews for Westinghouse - 12,500 Peak Watt Dual Fuel Portable Generator, Electric Start, Transfer Switch Ready - Blue
Customer Rating
5
Westinghouse generator
on September 18, 2023
Posted by: RICARDO2017
from FLORDIA
VERY DEPENDABLE PRODUCTS, HAVE USED WESTINGHOUSE FOR YEARS. VERY IMPRESSED WITH THE QUALITY. IT IS NICE TO KNOW THE QUALITY AND DURABILITY HAS STAYED WITH WESTINGHOUSE. I HIGHLY RECOMEND THIS PRODUCT.
Purchases this generator and fresh out of the box, does not start, oil provided with unit not sufficient per manufacture’s recommended amount, add additional qt quart to make recommended amount correct. Now waiting for customer service to respond. Pulled rope, remote, or push start not powering up machine. Have to trouble shoot and use Manuel to figure out why units not starting. Spent a lot of money on this dual gas/propane’s powers unit. Extremely disappointed in this purchase
No, I would not recommend this to a friend.
Response from westinghouse.comBy Zach, eCommerce, September 20, 2023
Hello, thank you for your purchase, we are deeply sorry to hear about your experience! Thank you for your feedback I have passed it along to our quality control team to ensure that we are providing the best products possible! If you do not hear back from our customer service team or do not get the help you need, please contact us at westinghousevip@wpowereq.com and we can escalate your case to ensure you get the help you need! Thank you, Zach - Westinghouse
We bought this product after a really bad storm knocked us without power for 3 days for the second time this year. It was easy to start with the remote and we have had zero issues. We will be adding a 50amp converter to electrical box so we can run the entire house.