Customer reviews from swann.com
Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Average customer rating
4.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
41
4 Stars
15
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Customer Rating
4
Great features
on May 13, 2024
Posted by: sarahg348
[This review was collected as part of a promotion.] The app for this security camera is amazing. Ring could take a lesson in the functionality of the services they offer. You can schedule your camera to be off when you are home and on when you are gone. There is even a usage log to see your highest trafficked times of the day. The audio and video are pretty clear as well. A Little laggy but could just be my network. Overall I think it is a really good product. I don't know much about the brand or its security from hackers. I took a star away for the appearance. It kinda looks like a kids toy and I don't really like that the intercom/speaker is separate. Other than that great product!
Response from swann.comBy LV - Swann Team, May 13, 2024
Hello, thank you for sharing your positive feedback. We are glad to learn you find value in your Swann Buddy4K Doorbell. Please know that the Chime Unit speaker can be mounted using double-sided tape to hear who is at the door or carry it around the house with a 65ft (20m) wireless range. Hope this helps. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Subscription Free Doorbell
on May 11, 2024
Posted by: lavenderrexe
[This review was collected as part of a promotion.] As a new homeowner I have been looking for a system and this video doorbell is awesome. It isn’t subscription based and allows you to look at the camera via an app or local storage. It has a really clear camera quality. I am still figuring out all the best settings but I really like this doorbell!
Response from swann.comBy LV - Swann Team, May 13, 2024
Hello lavenderrexe,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you ever need assistance with your product please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers. If you ever need assistance with your product please know we're here to help. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great cloud storage!
on May 5, 2024
Posted by: dianal250
[This review was collected as part of a promotion.] This is a great doorbell camera and is a good alternative to the Ring I had previously installed. What I love best about it is the free cloud storage that doesn’t require an ongoing membership. The installation process was simple but I’m still learning the app and it’s a little confusing getting started. Overall, I like its features and the video quality!
Response from swann.comBy LV - Swann Team, May 7, 2024
Hello dianal250,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Video doorbell
on April 30, 2024
Posted by: estefaniacf9ca
[This review was collected as part of a promotion.] Easy to install and get working on your phone. Easy to use. The quality of the video is amazing and I can watch it live or recorded. The video doorbell records whenever it detects movement. Amazing cause I can watch from anywhere and see that my house is safe. You can even talk aback on your phone from anywhere. The video and sound is crisp and looks amazing. Great home security for doorbell or packages.
Response from swann.comBy LV - Swann Team, April 30, 2024
Hello estefaniacf9ca,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We're glad you had a great experience with your Swann system. Should you need assistance in the future, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We're glad you had a great experience with your Swann system. Should you need assistance in the future, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
geeat doorbell
on April 26, 2024
Posted by: marias1377
[This review was collected as part of a promotion.] Great front door camera,easy installation process,great video quality it has great motion detection you can manage it with the app the audio is great quality very clear
Response from swann.comBy LV - Swann Team, April 26, 2024
Hello marias1377,
Thank you for taking the time to share your positive feedback on your SwannBuddy4K Wireless Video Doorbell. We hope you continue to enjoy all of the features it has to offer. LV - Swann Team
Thank you for taking the time to share your positive feedback on your SwannBuddy4K Wireless Video Doorbell. We hope you continue to enjoy all of the features it has to offer. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Nice camera quality but lack advance features like supporting Alexa/Google
on April 25, 2024
Posted by: Ajay
Camera quality and night visions are great and works great with app. You may need to purchase larger memory size card but no mention of whats maximum size card it supports.
Also does not support Alexa or Google which allows to view video on Alexa Echo screen.
Also does not support Alexa or Google which allows to view video on Alexa Echo screen.
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello Ajay,
Thanks for sharing your feedback. This product currently does not work with Alexa or Google. Please know you can easily replace the microSD card with a new one (up to 128GB, minimum Class 10 recommended). Should you need assistance in the future please contact our support team.
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thanks for sharing your feedback. This product currently does not work with Alexa or Google. Please know you can easily replace the microSD card with a new one (up to 128GB, minimum Class 10 recommended). Should you need assistance in the future please contact our support team.
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
I should have got this sooner
on April 23, 2024
Posted by: tb61
[This review was collected as part of a promotion.] We just installed us a few weeks ago and I absolutely love how easy it was to install and that it’s compatible with my smart phone. It also has high resolution, video quality, wide field of you, and even has amazing features like motion, detection, and two-way audio.  I love that people walk up to our door, knowing that they are being recorded, and that I can view in real time. This is such a lifesaver, and I even feel safer away and at home. I could not recommend enough. This is so easy to use and is even better than I had hoped for. 
Response from swann.comBy LV - Swann Team, April 23, 2024
Hello tb61,
Thank you for reaching out to us and sharing your positive feedback on our SwannBuddy4K Wireless Doorbell. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our SwannBuddy4K Wireless Doorbell. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Keep your home and family safe!
on April 22, 2024
Posted by: christinabrown57a159
[This review was collected as part of a promotion.] Thank you @Influenster and @SwannCommunications for allowing me the opportunity to test out SwannBuddy4K Video Doorbell. It is rechargeable & wireless with a head to toe view, to see who’s at the door and communicate with 2 way audio. It records to a 32gb Micro SD card and also to the cloud. Easy installation. It can be wireless or hard wired. Works through wifi. It includes motion detection. There is an easy to use App to keep you alert. Simple to use interface.
Response from swann.comBy LV - Swann Team, April 22, 2024
Hello christinabrown57a159,
Thank you for sharing your positive feedback! We are glad to learn you got the opportunity to test the 4KBUDDY and had a pleasant experience.
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your positive feedback! We are glad to learn you got the opportunity to test the 4KBUDDY and had a pleasant experience.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com