Customer reviews from swann.com
Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Average customer rating
4.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
41
4 Stars
15
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Customer Rating
4
Great peace of mind
on September 8, 2026
Posted by: BiancaH
[This review was collected as part of a promotion.] I haved loved having this peace of mind. Knowing that I can check who is at my door when I'm not home and even choosing a message to send to them is fantastic! The setup was easy, though I wish the battery lasted longer.
Response from swann.comBy Mary, Swann Team, September 24, 2026
Hi Bianca,
Thank you for sharing your feedback.
We're pleased to hear that you're enjoying the peace of mind your doorbell camera provides, especially being able to check who is at your door when you're away and send a message to visitors. We understand how valuable it is to have these features available when you're not home.
It's also great to hear that you found the setup easy. We appreciate your feedback regarding the battery life and understand how convenient it would be to have a longer-lasting battery.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your feedback.
We're pleased to hear that you're enjoying the peace of mind your doorbell camera provides, especially being able to check who is at your door when you're away and send a message to visitors. We understand how valuable it is to have these features available when you're not home.
It's also great to hear that you found the setup easy. We appreciate your feedback regarding the battery life and understand how convenient it would be to have a longer-lasting battery.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
Added security and convenient.
on February 15, 2026
Posted by: HelenD
[This review was collected as part of a promotion.] The Swann door bell is a great addition to your house. The HD video quality is very sharp and can easily see faces to help with deliveries. The wide viewing angle captured the door way which provides piece of mind. The built in two way is super handy and I love the motion sensor as well.
Response from swann.comBy Mary, Swann Team, February 15, 2026
Hi Helen,
Thank you for your fantastic feedback. We’re so pleased to hear that your Swann Doorbell has been such a great addition to your home.
It’s wonderful to know that you’re enjoying the sharp HD video quality and wide viewing angle. Being able to clearly see faces and capture the full doorway certainly adds extra peace of mind. We’re also glad the built-in two-way talk and motion sensor features are proving handy for you. Hearing that the doorbell is helping with deliveries and everyday security is exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your fantastic feedback. We’re so pleased to hear that your Swann Doorbell has been such a great addition to your home.
It’s wonderful to know that you’re enjoying the sharp HD video quality and wide viewing angle. Being able to clearly see faces and capture the full doorway certainly adds extra peace of mind. We’re also glad the built-in two-way talk and motion sensor features are proving handy for you. Hearing that the doorbell is helping with deliveries and everyday security is exactly what we aim for.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Easy to set up and use!
on January 6, 2026
Posted by: aimeel66_2321
[This review was collected as part of a promotion.] Such an easy to set up video security camera. Great battery life and alerts me when anyone comes past. Connects easily to my iPhone with no lagging.
Response from swann.comBy Mary, Swann Team, January 8, 2026
Hi Aimee,
Thank you for your wonderful feedback. We’re glad to hear that you found the video security camera easy to set up and that the battery life, motion alerts, and smooth connection to your iPhone are meeting your expectations. It’s great to know everything is working seamlessly for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your wonderful feedback. We’re glad to hear that you found the video security camera easy to set up and that the battery life, motion alerts, and smooth connection to your iPhone are meeting your expectations. It’s great to know everything is working seamlessly for you.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great door bell
on December 16, 2025
Posted by: katiel302_9384
[This review was collected as part of a promotion.] Love how easy to use and install this video camera door bell. Even my 10 year old can install it beautifully. You can choose from multiple play tones which is fun. The camera and speaker is clear and instant. I am very happy with this product.
Response from swann.comBy Mary, Swann Team, December 16, 2025
Hi Katie,
Thank you for your lovely feedback. We’re so happy to hear how easy and enjoyable the installation was, and we love the idea of a 10-year-old “installer” doing such a great job. It’s great to know you’re enjoying the fun choice of chime tones along with the clear, instant camera and speaker performance. We truly appreciate you sharing your experience and are delighted that you’re so happy with your video doorbell.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your lovely feedback. We’re so happy to hear how easy and enjoyable the installation was, and we love the idea of a 10-year-old “installer” doing such a great job. It’s great to know you’re enjoying the fun choice of chime tones along with the clear, instant camera and speaker performance. We truly appreciate you sharing your experience and are delighted that you’re so happy with your video doorbell.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
excellent value for home security.
on December 4, 2025
Posted by: kyliel41_7483
[This review was collected as part of a promotion.] The SwannBuddy 4K Video Doorbell has been a surprisingly impressive upgrade to my home security setup. The first thing that stands out is the excellent 4K video quality — the image is crisp, detailed, and gives a wide, clear view of the entire entrance. Faces, packages, and even small details are easy to see, which gives real peace of mind.
One of the things I appreciate most is that Swann doesn’t lock you into a subscription. It comes with a microSD card for local storage, so you can keep your recordings without paying monthly fees. This alone makes it fantastic value compared to many competitors.
The doorbell is very easy to install, whether you choose to use the built-in rechargeable battery or connect it to existing wiring. The app setup is straightforward, and features like two-way talk, motion detection, heat-sensing (PIR) alerts, and night vision work smoothly. I especially like the adjustable motion settings — they’ve helped reduce false alerts and keep notifications relevant.
The design looks modern and blends nicely with the exterior of the house. The responsiveness of notifications has been good, and being able to check in on the front door anytime from my phone is incredibly convenient.
Overall, the SwannBuddy 4K offers excellent performance, strong video clarity, generous features, and worry-free local storage — all at a very reasonable price. It’s a great choice for anyone wanting a reliable, high-quality, no-subscription video doorbell. Highly recommended!
One of the things I appreciate most is that Swann doesn’t lock you into a subscription. It comes with a microSD card for local storage, so you can keep your recordings without paying monthly fees. This alone makes it fantastic value compared to many competitors.
The doorbell is very easy to install, whether you choose to use the built-in rechargeable battery or connect it to existing wiring. The app setup is straightforward, and features like two-way talk, motion detection, heat-sensing (PIR) alerts, and night vision work smoothly. I especially like the adjustable motion settings — they’ve helped reduce false alerts and keep notifications relevant.
The design looks modern and blends nicely with the exterior of the house. The responsiveness of notifications has been good, and being able to check in on the front door anytime from my phone is incredibly convenient.
Overall, the SwannBuddy 4K offers excellent performance, strong video clarity, generous features, and worry-free local storage — all at a very reasonable price. It’s a great choice for anyone wanting a reliable, high-quality, no-subscription video doorbell. Highly recommended!
Response from swann.comBy Mary, Swann Team, December 4, 2025
Hi Kylie,
Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to hear how much you’re enjoying the SwannBuddy 4K Video Doorbell and that it’s been a strong upgrade to your home security setup. It’s great to know the 4K clarity, wide field of view, and ability to clearly see faces, packages, and fine details are giving you real confidence in your front-door monitoring.
We’re also pleased that our no-subscription approach, with local microSD storage included, adds value and convenience for you. Making security accessible without ongoing fees is something we’re proud to offer.
It’s wonderful to hear that installation was easy and that features like two-way talk, PIR heat-sensing alerts, night vision, and adjustable motion settings are all working smoothly for your needs. We’re glad the modern design fits well with your home and that notifications have been both responsive and helpful.
Your recommendation means a great deal to us. If you ever have questions or need assistance in the future, please don’t hesitate to reach out at tech@swann.com. We're always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to hear how much you’re enjoying the SwannBuddy 4K Video Doorbell and that it’s been a strong upgrade to your home security setup. It’s great to know the 4K clarity, wide field of view, and ability to clearly see faces, packages, and fine details are giving you real confidence in your front-door monitoring.
We’re also pleased that our no-subscription approach, with local microSD storage included, adds value and convenience for you. Making security accessible without ongoing fees is something we’re proud to offer.
It’s wonderful to hear that installation was easy and that features like two-way talk, PIR heat-sensing alerts, night vision, and adjustable motion settings are all working smoothly for your needs. We’re glad the modern design fits well with your home and that notifications have been both responsive and helpful.
Your recommendation means a great deal to us. If you ever have questions or need assistance in the future, please don’t hesitate to reach out at tech@swann.com. We're always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Easy and seamless install
on November 29, 2025
Posted by: miaphannn_3306
[This review was collected as part of a promotion.] Video camera was easy to install on my own, even though I have limited experience with technology! The alerts helped my home feel more protected and the connectivity was seamless! Looking forward to seeing how durable it lasts.
Response from swann.comBy Mary, Swann Team, November 30, 2025
Hello Miaphannn,
Thank you for sharing your feedback. We’re delighted to hear that installation was easy, even with limited tech experience, and that the alerts are helping you feel more secure at home. It’s great to know the connectivity has been seamless, and we hope the system continues to perform reliably for years to come.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re delighted to hear that installation was easy, even with limited tech experience, and that the alerts are helping you feel more secure at home. It’s great to know the connectivity has been seamless, and we hope the system continues to perform reliably for years to come.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
A doorbell alerts you when someone is at your door
on November 23, 2025
Posted by: famutalks_2113
[This review was collected as part of a promotion.] An impressive smart, sleek and modern design doorbell which gave us peace of mind, security, and convenience. Sensitivity has option to turn for night vision in which camera becomes more sensitive towards motion and starts recording activities.
Setup and installation were straightforward, with all the necessary hardware and instructions included in the box.
The camera delivers clear footage day and night, letting you see who’s at your door from your mobile or tablet.
The Swann Bell connects to your home Wi-Fi (though you need 2.4G, not 5G) and sends alerts to your phone when someone presses the bell.
The built-in sensor picks up movement at your front door, so you’re always in the loop (sometime, it is overly sensitive). However, storage is limited up to two days record, and you need to buy subscription for cloud storage.
Due to the advanced functionalities of motion sensing, video recording, and two-way communication, the battery depletes relatively quickly. On average, it maintains power for approximately two weeks.
Setup and installation were straightforward, with all the necessary hardware and instructions included in the box.
The camera delivers clear footage day and night, letting you see who’s at your door from your mobile or tablet.
The Swann Bell connects to your home Wi-Fi (though you need 2.4G, not 5G) and sends alerts to your phone when someone presses the bell.
The built-in sensor picks up movement at your front door, so you’re always in the loop (sometime, it is overly sensitive). However, storage is limited up to two days record, and you need to buy subscription for cloud storage.
Due to the advanced functionalities of motion sensing, video recording, and two-way communication, the battery depletes relatively quickly. On average, it maintains power for approximately two weeks.
Response from swann.comBy Mary, Swann Team, November 24, 2025
Hi Chris,
Thank you for your feedback. We’re thrilled to hear that you’re enjoying the peace of mind, security, and convenience offered by your Swann Doorbell. It’s great to know that the setup process was simple and the camera provides clear, reliable footage both day and night. We’re glad the motion detection feature is keeping you in the loop, although we understand that the sensitivity can sometimes be a bit much.
We also appreciate your note about the battery life and cloud storage options; your insights help us continually improve. If you ever have any questions or need assistance, don't hesitate to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re thrilled to hear that you’re enjoying the peace of mind, security, and convenience offered by your Swann Doorbell. It’s great to know that the setup process was simple and the camera provides clear, reliable footage both day and night. We’re glad the motion detection feature is keeping you in the loop, although we understand that the sensitivity can sometimes be a bit much.
We also appreciate your note about the battery life and cloud storage options; your insights help us continually improve. If you ever have any questions or need assistance, don't hesitate to reach out to us anytime. We’re always here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com