Customer reviews from swann.com
Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Average customer rating
4.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
41
4 Stars
15
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Customer Rating
5
Super clear footage, easy set up
on October 9, 2024
Posted by: Bell77
We have had the doorbell for about 1 month now and love it. I had an orion before but was too delayed. Very easy to setup and having no membership was a main reason for selecting Swann. Next purchase will be outdoor cameras.
Response from swann.comBy LV - Swann Team, October 10, 2024
Thank you for your review! We are happy to hear you are loving the doorbell after a month and that the setup was easy. The no-membership feature is definitely a big advantage. We’re excited that you’re considering outdoor cameras next!
If you ever need assistance, feel free to contact us at tech@swann.com. We appreciate your support!
LV - Swann Team.
If you ever need assistance, feel free to contact us at tech@swann.com. We appreciate your support!
LV - Swann Team.
Written by a customer while visiting swann.com
Customer Rating
4
Ideal for tech-savvy users who value high-definition video and smart home integration.
on August 30, 2024
Posted by: seneca316
[This review was collected as part of a promotion.] The SwannBuddy 4K Video Doorbell offers a solid option for those looking to enhance their home security with high-quality video capabilities. Its standout feature is the 4K Ultra HD resolution, which provides incredibly clear and detailed footage, making it easy to identify visitors and monitor activity around your home.
Pros:
• Excellent Video Quality: The 4K resolution is sharp and captures every detail, even at a distance. Night vision is also impressive, delivering clear images in low-light conditions.
• Two-Way Audio: The built-in microphone and speaker allow for easy communication with visitors, whether you’re at home or away.
• Smart Integration: The doorbell integrates well with smart home systems like Alexa and Google Assistant, allowing for voice commands and convenient notifications.
• Weather Resistant: Designed to withstand various weather conditions, making it suitable for use year-round.
• Two-Way Audio: The built-in microphone and speaker allow for easy communication with visitors, whether you’re at home or away.
• Smart Integration: The doorbell integrates well with smart home systems like Alexa and Google Assistant, allowing for voice commands and convenient notifications.
• Weather Resistant: Designed to withstand various weather conditions, making it suitable for use year-round.
Cons:
• App Interface: While functional, the app interface could be more user-friendly. Some users may find it takes a bit of time to navigate and access certain features.
• Installation: The installation process is relatively straightforward, but some might need professional help, especially if they’re not comfortable handling wiring.
• Subscription Costs: To access all features, including cloud storage and advanced motion detection, a subscription is required, which can be an added cost.
• Installation: The installation process is relatively straightforward, but some might need professional help, especially if they’re not comfortable handling wiring.
• Subscription Costs: To access all features, including cloud storage and advanced motion detection, a subscription is required, which can be an added cost.
Overall Impression:
The SwannBuddy 4K Video Doorbell is an excellent choice for those prioritizing video quality in their security system. It offers a range of useful features and integrates well with smart home setups. While there are a few minor drawbacks, like the app interface and potential extra costs for subscriptions, the doorbell’s performance and reliability make it a strong contender in the market.
The SwannBuddy 4K Video Doorbell is an excellent choice for those prioritizing video quality in their security system. It offers a range of useful features and integrates well with smart home setups. While there are a few minor drawbacks, like the app interface and potential extra costs for subscriptions, the doorbell’s performance and reliability make it a strong contender in the market.
Response from swann.comBy LV - Swann Team, August 30, 2024
Hello seneca316,
Thank you for your detailed review of the SwannBuddy 4K Video Doorbell! We’re thrilled to hear that you’re enjoying the top-notch video quality and the convenience of the two-way audio. It’s great to know that the is weather-resistant design is holding up and providing you with confidence in your security needs. Please know the SwannBuddy4K can be used for free right out of the box without the need to pay a subscription.
We appreciate your feedback on the app interface and installation process. We’re always looking to improve, so your insights are important to us. If you have any questions or need assistance with the app or installation, don’t hesitate to reach out.
Thanks again for your thoughtful review and for choosing our product! Please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for your detailed review of the SwannBuddy 4K Video Doorbell! We’re thrilled to hear that you’re enjoying the top-notch video quality and the convenience of the two-way audio. It’s great to know that the is weather-resistant design is holding up and providing you with confidence in your security needs. Please know the SwannBuddy4K can be used for free right out of the box without the need to pay a subscription.
We appreciate your feedback on the app interface and installation process. We’re always looking to improve, so your insights are important to us. If you have any questions or need assistance with the app or installation, don’t hesitate to reach out.
Thanks again for your thoughtful review and for choosing our product! Please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
Battery life is an issue. Also we haven't worked out how to have facial recognition and dog recognition to work with notifications for either the swann buddy or the NVR security system.
Response from swann.comBy LV - Swann Team, July 22, 2024
Hello Steve,
We are sorry to hear you are experiencing issues with the battery life of your product. The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely accessed or triggered, the more battery power is required. The camera works using True Detect which triggers reliable alerts using heat and motion. We have optional plans via our Swann Secure plans that can provide video analytics for Pet, Package, and Vehicle Detection. Please click on the link below for more information.
https://us.swann.com/secure-plans/
Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear you are experiencing issues with the battery life of your product. The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely accessed or triggered, the more battery power is required. The camera works using True Detect which triggers reliable alerts using heat and motion. We have optional plans via our Swann Secure plans that can provide video analytics for Pet, Package, and Vehicle Detection. Please click on the link below for more information.
https://us.swann.com/secure-plans/
Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
Great product, easily fitted, thanks swann.
Response from swann.comBy LV - Swann Team, July 22, 2024
Thank you for sharing your positive experience, Michael O'Sullivan. We appreciate your feedback. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Rexy
Verified Purchase:Yes
Solid piece of kit. Feels substantial not flimsy. Easy to mount and setup. The 32Gb micro SD card stores quite a bit of video, though have purchased a 128Gb card (HQ digital camera standard) to replace it and increase storage space. Pairing with the Swann App was easy, and I can now view images from my Swann Buddy4k and my Swann 4k CCTV system on the same app. Using the same account details the other members of the family have also installed the Swann App, and get to see the same live view and recorded events as I do, so all three of us can monitor the system. With settings as I have them the battery seems to last about three weeks between charges. The FoV is excellent capturing someone approaching the door from head to foot, though motion detection works best if person crossing in front of camera not head on. Very useful addition to my CCTV security system, and the presence of a working video doorbell is a good deterrent so I aim to keep an eye on the state of battery charge, so it keeps working.
Response from swann.comBy LV - Swann Team, July 2, 2024
Hello Rexy,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We hope you continue enjoying all the great features the system offers. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly. We hope you continue enjoying all the great features the system offers. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Poor battery life
on June 30, 2024
Posted by: Adrian71
I've had mine for just over a month and love it but, I have to charge it every week even with all the settings at the lowest to prolong the battery life, can I get a solar panel and hard wire it?
Response from swann.comBy LV - Swann Team, July 1, 2024
Hello Adrian71,
The SwannBuddy4K can last up to 3 months of battery life per charge depending on the amount of traffic. The biggest impact on battery life is the number of clips you record daily and how long each clip lasts based on 20 clips per day. Is the camera facing a road or high-traffic area?
Reducing the motion sensitivity or putting a Motion Grid in place to ignore parts of the scene that give false triggers (cars, trees, or concrete are common) would help. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
The SwannBuddy4K can last up to 3 months of battery life per charge depending on the amount of traffic. The biggest impact on battery life is the number of clips you record daily and how long each clip lasts based on 20 clips per day. Is the camera facing a road or high-traffic area?
Reducing the motion sensitivity or putting a Motion Grid in place to ignore parts of the scene that give false triggers (cars, trees, or concrete are common) would help. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
That's the doorbell, which you and I really need to use!
on May 15, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The first is the chime box is very nice, I love it! Also awesome that it’s a rechargeable battery and easy to install. The app loads up fast and with good images too. It gives me a great view of the actvity in front of my house. very clear and good night vision.
It has everything I need.
It has everything I need.
Response from swann.comBy LV - Swann Team, May 17, 2024
Hello thienkimm,
Thank you so much for your positive feedback! We're glad you had a great experience with your Swann system. We hope you'll continue to enjoy all of the great features our systems have to offer.
Your feedback is important to us.
LV - Swann Team
Thank you so much for your positive feedback! We're glad you had a great experience with your Swann system. We hope you'll continue to enjoy all of the great features our systems have to offer.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
A must-have
on May 14, 2024
Posted by: trenac2
[This review was collected as part of a promotion.] The SwannBuddy4K Video Doorbell is great. It is wireless and rechargeable. The app has some awesome features. The audio clarity is crystal clear.
Response from swann.comBy LV - Swann Team, May 14, 2024
Hello trenac2,
Thank you for sharing your positive review! We appreciate your feedback.
LV - Swann Team
Thank you for sharing your positive review! We appreciate your feedback.
LV - Swann Team
Written by a customer while visiting swann.com