Customer reviews from swann.com
Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Average customer rating
4.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
41
4 Stars
15
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Posted by: Aryan@
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Cuzza
Verified Purchase:Yes
Installed easy. Appears to work well. I will have to work out how to turn off if I have too.
Response from swann.comBy Mary, Swann Team, July 14, 2025
Hi Cuzza.
Thank you for your feedback. We're glad to hear the installation was easy and that everything is working well so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We're glad to hear the installation was easy and that everything is working well so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: NatalieB
Verified Purchase:Yes
Had this just over a month now. Happy with purchase and functionality.
Response from swann.comBy Mary, Swann Team, July 14, 2025
Hi Natalie.
Thank you for your feedback. We’re glad to hear that you’re happy with your purchase and how it’s been working so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re glad to hear that you’re happy with your purchase and how it’s been working so far.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: DazC
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: hg33
Verified Purchase:Yes
The 4KBUDDY has been operating well with the exception that after replacing my phone with a Google Pixel 9 the Swann Security app now only displays what looks like a zoomed in picture from the 4KBUDDY.
No longer is the doormat visible! it's like the 1:1, 160-degree field of view is now about 90 degrees.
This display problem also exists on a Pixel 7 and a Samsung S9 tablet, that I've tested it on. The devices run Android 14 and 15. On my Pixel 4a5g the doorbell display was correct and showed the full field of view.
Hopefully a firmware update on the doorbell or an Android update will fix the annoying problem!
No longer is the doormat visible! it's like the 1:1, 160-degree field of view is now about 90 degrees.
This display problem also exists on a Pixel 7 and a Samsung S9 tablet, that I've tested it on. The devices run Android 14 and 15. On my Pixel 4a5g the doorbell display was correct and showed the full field of view.
Hopefully a firmware update on the doorbell or an Android update will fix the annoying problem!
Response from swann.comBy LV, Swann Team, January 29, 2025
Hello hbg33,
We’re glad to hear your 4KBUDDY has been operating well, but we understand how frustrating the display issue must be. It sounds like the viewing angle is being affected by the newer Android versions. We appreciate you testing it across multiple devices and bringing this to our attention. Our team is constantly working on updates to improve compatibility, so we recommend keeping both your app and firmware up to date. If you’d like further assistance or troubleshooting, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
We’re glad to hear your 4KBUDDY has been operating well, but we understand how frustrating the display issue must be. It sounds like the viewing angle is being affected by the newer Android versions. We appreciate you testing it across multiple devices and bringing this to our attention. Our team is constantly working on updates to improve compatibility, so we recommend keeping both your app and firmware up to date. If you’d like further assistance or troubleshooting, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com
Customer Rating
5
Good to use
on January 26, 2025
Posted by: Alfie @81
Happy with this product
Response from swann.comBy LV - Swann Team, January 28, 2025
Hello Alfie@81,
Thank you for your feedback! We're glad to hear you're happy with your product. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Thank you for your feedback! We're glad to hear you're happy with your product. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com
Posted by: Scullcrusher
Verified Purchase:Yes
Very easy to install and great response threw the app takes its time to talk to wake up though but very happy 😊
Response from swann.comBy LV - Swann Team, October 10, 2024
Hello Scullcrusher,
Thank you for your review! We're glad to hear the installation was easy and that the app works well for you. We appreciate your patience with the wake-up time and are happy you're enjoying the product! 😊 If you ever need assistance, feel free to contact us at tech@swann.com.
We appreciate your support!
LV - Swann Team.
Thank you for your review! We're glad to hear the installation was easy and that the app works well for you. We appreciate your patience with the wake-up time and are happy you're enjoying the product! 😊 If you ever need assistance, feel free to contact us at tech@swann.com.
We appreciate your support!
LV - Swann Team.
Written by a customer while visiting swann.com