Customer reviews from swann.com
Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Average customer rating
4.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
41
4 Stars
15
3 Stars
2
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - Buddy 4K UHD Wireless Video Doorbell & Chime, No Monthly Fee, Ultra-Wide 165 View, 2-Way Audio, Night Vision - White
Customer Rating
5
Amazing Doorbell with amazing video quality for a
on November 22, 2025
Posted by: minelas_2197
[This review was collected as part of a promotion.] The Swann Buddy 4K Video Doorbell offers 4K quality, no plans or fees required, rechargeable battery thats long lasting and 2 way audio. It’s definitely value for money for all these great features to keep you notified and safe. The installation and setup was very easy. No power tools required and anyone can easily install it. The notifications are instant, as soon as motion is detected or the doorbell is rang, you’ll know. It also comes with a 32GB mini SD card so all your motion alerts are automatically saved.
Response from swann.comBy Mary, Swann Team, November 23, 2025
Hi Minelas,
Thank you for sharing your detailed feedback. We’re thrilled to hear that you’re enjoying the Swann Buddy 4K Video Doorbell and finding great value in its features.
It’s also wonderful to know that the installation and setup were straightforward and hassle-free, making it easy for anyone to get started. Your safety and convenience are exactly what we aim to provide with our products.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed feedback. We’re thrilled to hear that you’re enjoying the Swann Buddy 4K Video Doorbell and finding great value in its features.
It’s also wonderful to know that the installation and setup were straightforward and hassle-free, making it easy for anyone to get started. Your safety and convenience are exactly what we aim to provide with our products.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Peace of mind doorbell.
on November 20, 2025
Posted by: hanie3_7257
[This review was collected as part of a promotion.] The doorbell is very easy to install, I installed the app and set up an account, once the email is verified; you can then get to see live view of who is at the door and at the same time, it stores the videos where motion and movement were detected, nightvision is very clear and the audio is of great quality.
I love this doorbell, it adds more security to the house.
I love this doorbell, it adds more security to the house.
Response from swann.comBy Mary, Swann Team, November 20, 2025
Hi Hanie,
Thank you for sharing your experience with your doorbell system. We’re delighted to hear how easy the installation process was and that setting up the app and account went smoothly. It’s great to know that the live view, motion-triggered recordings, clear night vision, and high-quality audio are all working well for you.
We’re especially glad to hear that you love the doorbell and that it’s added an extra layer of security to your home. That’s exactly what we aim for.
If you ever have questions or need assistance in the future, feel free to reach out to us at tech@swann.com. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your experience with your doorbell system. We’re delighted to hear how easy the installation process was and that setting up the app and account went smoothly. It’s great to know that the live view, motion-triggered recordings, clear night vision, and high-quality audio are all working well for you.
We’re especially glad to hear that you love the doorbell and that it’s added an extra layer of security to your home. That’s exactly what we aim for.
If you ever have questions or need assistance in the future, feel free to reach out to us at tech@swann.com. We’re always here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Highly recommend entrance security 👌
on November 16, 2025
Posted by: kristykummerkos_3522
[This review was collected as part of a promotion.] The Swannbuddy4k video doorbell is a welcome addition to our home. After asking my husband to install it and getting fed up waiting for him, I grabbed the drill and put this gem on the wall myself with ease. I love the sleek design, it doesn't take away from my entrance atheistic and as we dont have a security door yet, it makes me feel at ease knowing my kids and I don't have to open the door to see who's on the other side. We feel protected. The sound quality is clear and the fact that i can shade the areas i want to detect is a game changer! The cars going past dont set it off, nor does my cat. I am extremely happy with this product and we are looking into more products from Swann security.
Response from swann.comBy Mary, Swann Team, November 16, 2025
Hi Kristy,
Thank you for your fantastic feedback. We're so glad to hear that the Swannbuddy4k Video Doorbell has been such a great addition to your home. It’s awesome that you were able to get it set up on your own.
We’re thrilled that you love the sleek design and that it fits well with your entrance aesthetic. It’s also great to hear that the custom detection zones are working perfectly for you, filtering out passing cars and your cat. That’s exactly what we aim for with our products: making you feel safe and in control without the hassle.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your fantastic feedback. We're so glad to hear that the Swannbuddy4k Video Doorbell has been such a great addition to your home. It’s awesome that you were able to get it set up on your own.
We’re thrilled that you love the sleek design and that it fits well with your entrance aesthetic. It’s also great to hear that the custom detection zones are working perfectly for you, filtering out passing cars and your cat. That’s exactly what we aim for with our products: making you feel safe and in control without the hassle.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Philip c
Verified Purchase:Yes
Fantastic product. Easy to set up love it
Response from swann.comBy Mary, Swann Team, November 11, 2025
Hi Philip,
Thank you for your wonderful feedback. We’re thrilled to hear that you’re enjoying your product and found it easy to set up. It’s great to know that everything worked smoothly and that you’re happy with your purchase.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your wonderful feedback. We’re thrilled to hear that you’re enjoying your product and found it easy to set up. It’s great to know that everything worked smoothly and that you’re happy with your purchase.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Brilliant video doorbell
on November 3, 2025
Posted by: lynt4_794
[This review was collected as part of a promotion.] This wireless video door bell is brilliant. The installation was quick and easy. I particularly like how I can monitor my front door now from my mobile phone. The live view, playback and motion detection activity statistics are my favorite features in the app. I can check at anytime from anywhere to see if there are any deliveries or people at my front door, and the video quality is satisfactory. So this door bell works as a smart security camera with full coverage head to toe view to see who’s at the door and what’s on the ground.
Response from swann.comBy Mary, Swann Team, November 4, 2025
Hi Lyn,
Thank you for your feedback. We’re delighted to hear that you had such a positive experience with your wireless video doorbell. It’s great to know that installation was quick and easy, and that you’re enjoying the convenience of monitoring your front door from your mobile phone. Your confidence in our smart doorbell’s full head-to-toe coverage and performance means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re delighted to hear that you had such a positive experience with your wireless video doorbell. It’s great to know that installation was quick and easy, and that you’re enjoying the convenience of monitoring your front door from your mobile phone. Your confidence in our smart doorbell’s full head-to-toe coverage and performance means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great security!
on November 2, 2025
Posted by: carlenef4_3760
[This review was collected as part of a promotion.] I’ve been really impressed with the Swann Buddy 4K Video Doorbell. The picture quality is super clear (even at night) and I love being able to see exactly who’s at the door from my phone. The motion alerts are quick and accurate, and the two-way talk feature works seamlessly.
Installation was straightforward (my hubby had it up and running in under 30 minutes), and the Swann app is easy to navigate :)
Response from swann.comBy Mary, Swann Team, November 2, 2025
Hi Carlene,
Thank you for your feedback. We’re delighted to hear that you’re impressed with your Swann Buddy Video Doorbell. It’s wonderful that the picture quality is clear, even at night, and that the motion alerts and two-way talk feature are working seamlessly for you.
We’re also glad to hear that installation was quick and easy, and that the Swann app is user-friendly. Knowing that our product is making home monitoring simple and effective for you means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re delighted to hear that you’re impressed with your Swann Buddy Video Doorbell. It’s wonderful that the picture quality is clear, even at night, and that the motion alerts and two-way talk feature are working seamlessly for you.
We’re also glad to hear that installation was quick and easy, and that the Swann app is user-friendly. Knowing that our product is making home monitoring simple and effective for you means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Fantastic
on November 1, 2025
Posted by: suzan_capun_2423
[This review was collected as part of a promotion.] My family and I are absolutely loving the Swann Buddy Video Doorbell!
Firstly it is super easy to install the instructions are very clear and simple, it’s also simple connecting it to your phone.
The thing we love most is we can see who is at the front door and we are able to speak to them or use one to pre installed messages.
I now feel more secure as I don’t have to open the door to see who is there.
I honestly can’t believe we never had a video door bell, now I couldn’t live without one!
Very highly recommended!
Firstly it is super easy to install the instructions are very clear and simple, it’s also simple connecting it to your phone.
The thing we love most is we can see who is at the front door and we are able to speak to them or use one to pre installed messages.
I now feel more secure as I don’t have to open the door to see who is there.
I honestly can’t believe we never had a video door bell, now I couldn’t live without one!
Very highly recommended!
Response from swann.comBy Mary, Swann Team, November 2, 2025
Hi Suzan,
Thank you for your feedback. We’re thrilled to hear that you and your family are loving the Swann Buddy Video Doorbell. It’s wonderful to know that installation and phone setup were straightforward and that you’re enjoying the ability to see and speak to visitors or use the pre-installed messages.
We’re especially glad to hear that it’s helping you feel more secure at home, that’s exactly what we aim for with our products. Your enthusiasm and recommendation mean a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re thrilled to hear that you and your family are loving the Swann Buddy Video Doorbell. It’s wonderful to know that installation and phone setup were straightforward and that you’re enjoying the ability to see and speak to visitors or use the pre-installed messages.
We’re especially glad to hear that it’s helping you feel more secure at home, that’s exactly what we aim for with our products. Your enthusiasm and recommendation mean a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Super simple to set up
on October 31, 2025
Posted by: morgz92_389
[This review was collected as part of a promotion.] Super simple to set up and pair to your Internet and device the app is easy to use! There is a little bit of a delay and the picture isn’t as clear as I thought it would be but that might come down to playing with the settings
Response from swann.comBy Mary, Swann Team, November 2, 2025
Hi Morgan,
Thank you for sharing your feedback. We’re glad to hear that you found your Swann system super simple to set up and pair with your internet and device, and that you’re finding the app easy to use. We appreciate your note about the slight delay and picture clarity, sometimes small adjustments to the camera settings, Wi-Fi connection, or resolution options in the app can make a big difference.
If you’d like, our team can guide you through a few quick steps to help optimize your system’s performance. Please feel free to reach out to us at tech@swann.com for assistance and our team will gladly assist.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re glad to hear that you found your Swann system super simple to set up and pair with your internet and device, and that you’re finding the app easy to use. We appreciate your note about the slight delay and picture clarity, sometimes small adjustments to the camera settings, Wi-Fi connection, or resolution options in the app can make a big difference.
If you’d like, our team can guide you through a few quick steps to help optimize your system’s performance. Please feel free to reach out to us at tech@swann.com for assistance and our team will gladly assist.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com