Customer reviews from coleman.com
Coleman - 316 Series 100 Qt. Wheeled Cooler - Rock
Average customer rating
4.2
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
81
4 Stars
8
3 Stars
3
2 Stars
6
1 Star
14
74%of customers recommend this product.
(
43 out of
58)
Customer Reviews for Coleman - 316 Series 100 Qt. Wheeled Cooler - Rock
Posted by: Jenna C
from Boston, MA
Gender:Female
Verified Purchase:Yes
Very poor quality. Wheels are loose and wobbly, hinges flimsy and some of the screws were loose. Lid does not stay open, so you have to hold it up every time you go in it. The lid has already warped after only 2 weeks, the sides curve up so it no longer seals properly.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, June 20, 2022
Hello, Jenna C.
Thank you for contacting Coleman, The Outdoor Company. Thank you for reaching out to us and taking the time to provide feedback. Please know that this is not the type of experience that we want you to have here at Coleman. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. our feedback is highly appreciated and valued by the business, and we will make sure that your insights get to the Management. If there’s something specific we can help with, feel free to reach us out anytime.
Thank you and have a wonderful day!
Thank you for contacting Coleman, The Outdoor Company. Thank you for reaching out to us and taking the time to provide feedback. Please know that this is not the type of experience that we want you to have here at Coleman. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. our feedback is highly appreciated and valued by the business, and we will make sure that your insights get to the Management. If there’s something specific we can help with, feel free to reach us out anytime.
Thank you and have a wonderful day!
Written by a customer while visiting coleman.com
Posted by: Joe De
from New York
Verified Purchase:Yes
Not the best workmanship- the seams of the plastic are a little rough looking and the top doesn’t close properly. Definitely will return
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, July 25, 2022
Thank you for contacting Coleman®. We appreciate you bringing this to our attention. We are sorry to hear that the feature of the cooler doesn't work for you and the top of your cooler doesn't close properly. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any question regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form. Have a great day!
Written by a customer while visiting coleman.com
Posted by: Deant
from Wells Nevada
Gender:Male
Verified Purchase:Yes
Awesome cooler, great price and holds ice for quite some time.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Posted by: Keit
from N.E. Ohio
Gender:Male
Verified Purchase:Yes
This claims to hold ice for 5 days. I had to add 40# of ice per day and the cooler was shaded from the sun.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, July 31, 2022
Hi there!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We're sorry to hear that the cooler did not hold ice for 5 days. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We're sorry to hear that the cooler did not hold ice for 5 days. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Written by a customer while visiting coleman.com
Posted by: Jim R
from New York
Gender:Male
Verified Purchase:Yes
Great cooler works great nice and big this is one of the biggest and best coolers I’ve ever owned
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Posted by: DS TX
from TD
Verified Purchase:Yes
Doesn't hold ice very long, 2 days at most. Hinges are flimsy.
No, I would not recommend this to a friend.
Response from coleman.comBy Consumer Care, Outdoor and Recreation, August 8, 2022
Hello there! Thank you for reaching out to us and taking the time to provide feedback on our Coleman 316 Series™ 100-Quart Wheeled Cooler. We're sorry to hear that you find the cooler's hinges to be flimsy and that the ice retention features aren't working effectively. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Please let us know if you need further assistance, we will be happy to help. Thank you and have a great day!
Written by a customer while visiting coleman.com
Posted by: horacio
from MIAMI
Gender:Male
Verified Purchase:Yes
the lid Iit does not stay open on the top, I have to have it because it closes, and I already hit my hands twice.
No, I would not recommend this to a friend.
Response from coleman.comBy Consumer Care, Outdoor and Recreation, September 30, 2022
Hi Horacio,
Thank you for contacting Coleman, the Outdoor Company, and taking the time to provide a rating on our 316 Series™ 100-Quart Wheeled Cooler. We apologize for your negative experience with our product.
We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any further questions or concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
Thank you for contacting Coleman, the Outdoor Company, and taking the time to provide a rating on our 316 Series™ 100-Quart Wheeled Cooler. We apologize for your negative experience with our product.
We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any further questions or concerns about your product, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!
Written by a customer while visiting coleman.com
Posted by: Happy Camping
from OR
Gender:Female
Verified Purchase:Yes
Very roomy cooler! This is a great size for my family of four. Its portability is wonderful, wheels glide smoothly, easy to maneuver! Thank you, Coleman!
I would recommend this to a friend!
Written by a customer while visiting coleman.com