Customer reviews from coleman.com
Coleman - 316 Series 100 Qt. Wheeled Cooler - Rock
Average customer rating
4.2
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
83
4 Stars
10
3 Stars
3
2 Stars
7
1 Star
15
73%of customers recommend this product.
(
45 out of
62)
Customer Reviews for Coleman - 316 Series 100 Qt. Wheeled Cooler - Rock
Customer Rating
1
Money wasted
on July 30, 2022
Posted by: BenH
from Dalton, OH
Gender:Male
I used this cooler 1 time for a week of camping and it did well. Stored it in the basement and when I went to use it a second time the lid somehow warped enough that it no longer latches shut. I though Coleman products were built better than this
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, July 31, 2022
Hi there!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We are sorry to hear that the lid of the cooler became warped. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We are sorry to hear that the lid of the cooler became warped. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Written by a customer while visiting coleman.com
Posted by: Keit
from N.E. Ohio
Gender:Male
Verified Purchase:Yes
This claims to hold ice for 5 days. I had to add 40# of ice per day and the cooler was shaded from the sun.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, July 31, 2022
Hi there!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We're sorry to hear that the cooler did not hold ice for 5 days. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Thank you for contacting Coleman, the Outdoor Company and for taking the time to provide feedback on our 316 Series™ 100-Quart Wheeled Cooler. We're sorry to hear that the cooler did not hold ice for 5 days. We appreciate you for bringing this concern to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.
If you have any questions regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form.
Thank you and have a great day!
Written by a customer while visiting coleman.com
Posted by: Deant
from Wells Nevada
Gender:Male
Verified Purchase:Yes
Awesome cooler, great price and holds ice for quite some time.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Posted by: Joe De
from New York
Verified Purchase:Yes
Not the best workmanship- the seams of the plastic are a little rough looking and the top doesn’t close properly. Definitely will return
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, July 25, 2022
Thank you for contacting Coleman®. We appreciate you bringing this to our attention. We are sorry to hear that the feature of the cooler doesn't work for you and the top of your cooler doesn't close properly. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any question regarding the warranty or would like to obtain warranty service, please visit Coleman website, click on the question mark logo on the upper right corner, choose contact us and you will be routed to our contact form. Have a great day!
Written by a customer while visiting coleman.com
Posted by: Jenna C
from Boston, MA
Gender:Female
Verified Purchase:Yes
Very poor quality. Wheels are loose and wobbly, hinges flimsy and some of the screws were loose. Lid does not stay open, so you have to hold it up every time you go in it. The lid has already warped after only 2 weeks, the sides curve up so it no longer seals properly.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, June 20, 2022
Hello, Jenna C.
Thank you for contacting Coleman, The Outdoor Company. Thank you for reaching out to us and taking the time to provide feedback. Please know that this is not the type of experience that we want you to have here at Coleman. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. our feedback is highly appreciated and valued by the business, and we will make sure that your insights get to the Management. If there’s something specific we can help with, feel free to reach us out anytime.
Thank you and have a wonderful day!
Thank you for contacting Coleman, The Outdoor Company. Thank you for reaching out to us and taking the time to provide feedback. Please know that this is not the type of experience that we want you to have here at Coleman. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. our feedback is highly appreciated and valued by the business, and we will make sure that your insights get to the Management. If there’s something specific we can help with, feel free to reach us out anytime.
Thank you and have a wonderful day!
Written by a customer while visiting coleman.com
Posted by: CodyK
Verified Purchase:Yes
Very happy with this purchase so far. Taking it on vacation in about a month so we'll really see how it holds up!
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Posted by: MarcG
from Mahwah, NJ
Gender:Male
Verified Purchase:Yes
When i ordered, a screw for the bracket was not fully screwed into the cooler. The bracket itself looks warped. I had to have my father open it on Christmas day to a what looks like an already returned, defective cooler. Luckily i screwed it in and there seems to be no problems but i foresee some in the future.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, January 24, 2022
Hi MarcG,
Thank you for taking time to post a review. We are sorry to hear that the screw of your cooler was loose and was not fully screwed into the cooler. We appreciate you bringing this to our attention and we are sorry that our Coleman® 316 Series™ 100-Quart Wheeled Cooler didn't met your expectations.
We will make sure to take note of your feedback for review. We are always looking for ways to better our product and services, and your feedback would certainly help us in improving it moving forward.
Please let us know if you need further assistance.
Have a wonderful day.
Thank you for taking time to post a review. We are sorry to hear that the screw of your cooler was loose and was not fully screwed into the cooler. We appreciate you bringing this to our attention and we are sorry that our Coleman® 316 Series™ 100-Quart Wheeled Cooler didn't met your expectations.
We will make sure to take note of your feedback for review. We are always looking for ways to better our product and services, and your feedback would certainly help us in improving it moving forward.
Please let us know if you need further assistance.
Have a wonderful day.
Written by a customer while visiting coleman.com
Customer Rating
5
Great quality
on July 19, 2021
Posted by: Jmader
from Milan IL
Gender:Female
[This review was collected as part of a promotion.] This cooler is very large. It was perfect for our summer outings. It’s large enough to put ice in and plenty of food and drinks for the whole family. It’s durable also and easy to roll. The top stays shut when moving it and the items inside stay very cold for a long time.
I would recommend this to a friend!
Written by a customer while visiting coleman.com