Customer reviews from coleman.com
Coleman - 316 Series 120 Qt. Hard Chest Cooler - Twilight
Average customer rating
4.2
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
54
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
10
81%of customers recommend this product.
(
47 out of
58)
Customer Reviews for Coleman - 316 Series 120 Qt. Hard Chest Cooler - Twilight
Posted by: hoodedwonder1001
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
got it to go camping. cant use it at all for that bc its wayyyy too big for the bear boxes. not their fault thats on me. the things big enough to put a body in
Response from coleman.comBy Coleman, Brand Team, December 28, 2023
Hello! Thank you for sharing your experience with our Coleman 316 Series120-Quart Hard Cooler. I'm sorry to hear that the products did not fulfill your expectations due to the cooler's size not being appropriate for your needs.This is certainly not the experience we want you to have. We always ensure that consumers' feedback and concerns are shared with the concerned department.
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Thank you very much, and have a wonderful day!
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Thank you very much, and have a wonderful day!
Written by a customer while visiting coleman.com
Posted by: Toya A
from Richmond Va
Gender:Female
Verified Purchase:Yes
Love thos cooler. It kept everything nice and cold. The ice didn't melt at all. I am going to buy st least 3 more
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
1
The lid isnt durable
on November 9, 2023
Posted by: Bigtex37184
Gender:Male
I use this to bleed meat, it worked throuout winter just fine but as soon as it started to warm up the lid warped and now wont seal. Decent side walls cheap lid
Response from coleman.comBy Coleman consumer care representative, Outdoor and Recreation, November 15, 2023
Hello! Thank you for sharing your experience with our Coleman 316 Series™120-Quart Hard Cooler.I'm sorry to hear that the product did not meet your expectations due to warped cooler lid. This is certainly not the experience we want you to have. We always ensure that consumers' feedback and concerns are shared with the concerned department.
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Thank you very much, and have a wonderful day!
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Thank you very much, and have a wonderful day!
Written by a customer while visiting coleman.com
Customer Rating
3
Cheaply Made
on September 21, 2023
Posted by: KJvB
from Anchorage, Alaska
Gender:Male
OK cooler, looks good, light, but flimsy and the lids doesn't seat well. After sitting on the lid and opening and closing it on a 5-dayrafting trip. The hinges started bending and coming loose. I don't think the lid seats down far enough into the cooler to prevent it from slipping around if someone sits on it and opens and closes it a lot. I have an "Xtreme 5 coleman cooler" and the lid seats a lot better and has much better cup holders.
Response from coleman.comBy Coleman Consumer Care, Outdoor and Recreation, September 27, 2023
Hello! We regret that the lid of this cooler, didn’t meet your expectations. This is certainly not the experience we want you to have. Furthermore, we will make sure that your thoughts are shared because we value and truly appreciate your feedback.
If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Written by a customer while visiting coleman.com
Posted by: John-B
from Tucson, AZ
Gender:Male
Verified Purchase:Yes
Great product and shipping! On-line ordering was easy and quick. Product quality product was what I expected and received.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
3
affordable and durable.
on January 23, 2023
Posted by: jepexq
from tx
Gender:Female
[This review was collected as part of a promotion.] it was a huge ice chest that fit A lot of things in their. it worked great for the family size i have. the ice didn[t really last but over night and after that it was melted ice. it held up nicely but, i need something that will hold ice for a longer period of time.
I would recommend this to a friend!
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, January 25, 2023
Hi there!
It's disappointing that the cooler can't maintain ice overnight. We apologize if your experience with our product was unsatisfactory. By consistently improving our services and products, we fervently strive for such customer satisfaction. As we are looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared.
If you have any queries or concerns regarding your product, you can visit the Coleman website. In the top right corner of the page, click the question mark icon, and then choose "contact us" to access our contact us web form.
It's disappointing that the cooler can't maintain ice overnight. We apologize if your experience with our product was unsatisfactory. By consistently improving our services and products, we fervently strive for such customer satisfaction. As we are looking for ways to improve our product and service, we always ensure that consumers' feedback and concerns are shared.
If you have any queries or concerns regarding your product, you can visit the Coleman website. In the top right corner of the page, click the question mark icon, and then choose "contact us" to access our contact us web form.
Written by a customer while visiting coleman.com
Customer Rating
4
Huge size cooler
on January 5, 2023
Posted by: Ravs
from CA
Gender:Male
[This review was collected as part of a promotion.] Great giant cooler is my friend Rey impression. As this serves great for holding all beverages for any party. Easily fits in trunk. Very sturdy and has cup holders. Coleman is a great brand making quality products and this cooler is one of them. Cooler kept ice frozen for hours together which is best suitable for any camping or any long drives. Plenty of room inside for stocking perishables.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
1
Not built for the Rough
on January 2, 2023
Posted by: bigwill
from Greenville, TX
Gender:Male
Bought this to carry extra meat in. Lid leaks and wont seal and plastic is super fragile and thin. From the shelf to the woods and not good from the start.
No, I would not recommend this to a friend.
Response from coleman.comBy Coleman Consumer Care, Outdoor & Recreation, January 3, 2023
Hello, Bigwill.
Thank you for contacting Coleman, The Outdoor Company, and letting us know how the Coleman® 316 Series™120-Quart Hard Cooler has served you. We are also disappointed because the lid leaks, won't seal, and is made of flimsy, thin plastic. If using our product caused you to have a bad experience, we sincerely apologize. We passionately strive for such customer satisfaction by consistently improving our services and products. We always make sure to share customer feedback and concerns as we pursue ways to improve our product and service.
You may also visit the Coleman website if you have any further questions or concerns about your product. By clicking on the question mark logo in the upper right corner, then selecting "contact us," you will be directed to our contact us web form.
Have a great day.
Thank you for contacting Coleman, The Outdoor Company, and letting us know how the Coleman® 316 Series™120-Quart Hard Cooler has served you. We are also disappointed because the lid leaks, won't seal, and is made of flimsy, thin plastic. If using our product caused you to have a bad experience, we sincerely apologize. We passionately strive for such customer satisfaction by consistently improving our services and products. We always make sure to share customer feedback and concerns as we pursue ways to improve our product and service.
You may also visit the Coleman website if you have any further questions or concerns about your product. By clicking on the question mark logo in the upper right corner, then selecting "contact us," you will be directed to our contact us web form.
Have a great day.
Written by a customer while visiting coleman.com