Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
24
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Customer Rating
4
As Advertised
on September 25, 2025
Posted by: mopsal
[This review was collected as part of a promotion.] Arrived in a timely manner. Easy to install. Plugs into a 110 outlet. I thought the extra Pure filter was included, but it wasn't so it was a good thing I had ordered two in advance of the unit being installed. Assuming it will be a nice unit with the extra filtration, and that is why I bought it and purchased it during the Fall sale to save a few dollars.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 29, 2025
Thank you for sharing your experience with your new air conditioner! We’re glad to hear it arrived on time and that the installation was easy, especially with the convenient 110-volt plug. We appreciate your feedback regarding the Pure filter not being included—it’s helpful for us to know so we can continue improving product descriptions and expectations. It sounds like you made a smart move by ordering the filters in advance, and we hope the extra filtration enhances your comfort and air quality as expected. If you have any questions or need assistance as you continue using your unit, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Cooling Power and Easy to Use
on September 5, 2025
Posted by: aniaqueens
from Chicago Ridge
[This review was collected as part of a promotion.] I’m really happy with the 12,000 BTU Through the Wall Room Air Conditioner (230/208V). It cools my room quickly and keeps the temperature consistent, even on really hot days. The installation was pretty straightforward, especially since it’s made to fit through the wall and not a window, which I prefer. It runs smoothly and isn’t too loud, which is a big plus. I also like that it has a few different settings so I can adjust the cooling based on the day. Overall, it’s a solid, reliable unit, and I’m very satisfied with the performance. Definitely worth it if you’re looking for a strong and efficient air conditioner.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Late to the Game
on August 28, 2025
Posted by: Claz99
from Los Angeles
[This review was collected as part of a promotion.] I bought the Frigidaire 12,000 BTU Wall Room Air Conditioner and it arrived 2 weeks ago but I had to find an AC installer for it since it had to go into a wall space on the 2nd story of our house, so not an easy install. Unfortunately I found that I would also need to get a Frigidaire Sleeve for it in order for it to fit into the existing spot. It finally got installed yesterday and was worth the wait. It's my first experience with the Frigidaire brand and it's been a good one. The control panel is very clear and easy to operate, the remote control is handy to keep bedside, and it runs quietly when we want to sleep. We had our first good cool night's sleep all Summer! It was worth the wait and a good introduction to a different brand.
I would recommend this to a friend!
Response from The InsidersBy Reed, Online Outreach Specialist, September 2, 2025
We’re glad to hear that your new Frigidaire 12,000 BTU Wall Room Air Conditioner is running well and providing a quiet, comfortable cooling experience! It’s great that the control panel and remote are easy to use, and that it’s helping you enjoy a good night’s sleep. If you have any questions about your unit or need assistance in the future, our customer care team is available through the live chat at Frigidaire.com or by calling 1-800-374-4432, Monday through Friday, 8:30 AM to 8:00 PM EST. - Reed
Written by a customer while visiting The Insiders
Customer Rating
5
Cooling out!
on July 29, 2025
Posted by: ruff4life
[This review was collected as part of a promotion.] Keeping cool in this heat wave. Best thing ever! Cooling area over 500 sq ft
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 31, 2025
Thank you for sharing! We're glad to hear your unit is helping you stay cool during the heat wave. If you ever need assistance or have questions about your unit, feel free to connect with us through live chat at Frigidaire.com or give us a call at 1-800-374-4432.
- Reed
- Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 29, 2025
Posted by: Frigidaire Tom
[This review was collected as part of a promotion.] Installed for 2 weeks now. Cooling and working fine. A little concerned that no water is draining. Occasional vibration / rattle from cover. Wish it was a little quieter. Happy with the packaging, contents and materials.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 29, 2025
Thanks for sharing your experience! Glad to hear the 12,000 BTU Through the Wall AC is cooling well. For the water drainage, sometimes these models recycle condensation internally or evaporate it—if you’re unsure, checking the manual or contacting support might help. We appreciate your feedback about the vibration and noise; your input helps improve future designs. Thanks again for choosing our product! Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
great air conditioner
on July 25, 2025
Posted by: Ken2025
[This review was collected as part of a promotion.] Love the ac unit. Had a very difficult experience trying to purchase a through the wall sleeve for it. Spec sheet lists a bad part number that the parts department could not identify. Finally found the correct part number and got it ordered. The sleeve should be sold with the ac unit since it is required for the installation.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Air Con
on July 20, 2025
Posted by: Amie G
[This review was collected as part of a promotion.] Just purchased our air con during a heat wave. The old one just wasn't keeping up but this one is working great and keeping the place nice and cool. We are happy with our purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Just in time for Summer
on July 16, 2025
Posted by: ruff4life
[This review was collected as part of a promotion.] The Frigidaire 12,000 BTU air conditioner rocks! It cools my whole bottom floor super fast and isn't noisy at all. Installation was a breeze, and the controls are simple to use. It looks good, doesn't use too much power, and keeps me cool all summer. Five stars
Response from frigidaire.comBy Jessica, Online Outreach Specialist, July 17, 2025
Thank you for the fantastic review! We’re so happy to hear your 12,000 BTU air conditioner is keeping your whole bottom floor cool and comfortable—and doing it quietly and efficiently. It’s great to know the installation was easy and the controls user-friendly too. We truly appreciate your five-star feedback and hope you stay cool all summer long! Should you have questions or concerns, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com