Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
24
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Customer Rating
3
Not worth the money. No vent control, can’t see the panel lights.
on August 10, 2026
Posted by: Anon in NJ
Took forever for unit to cool after installation. I attribute this to the fact that there is no vent control to shut off intake from outside and recirculate the cooling air inside. I don’t hear the compressor cycling, but the unit is pretty quiet. The area I’m cooling is about 600 sq ft and doesn’t get below ~80° on a 90° day, which isn’t a problem because we thing that comfortable.
Vent controls are cheap mechanical devices and I see no reason to leave it out.
Like others have said, the tiny LEDs are impossible to see. I have to climb on the couch to read them.
Vent controls are cheap mechanical devices and I see no reason to leave it out.
Like others have said, the tiny LEDs are impossible to see. I have to climb on the couch to read them.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 11, 2026
Hello there, Anon! We’re sorry to hear that your experience with your Frigidaire air conditioner has not met your expectations. We understand how frustrating it is when an appliance takes a long time to cool the space and when important controls are difficult to see or access.
We appreciate you sharing the details about the approximately 600-square-foot area, the outdoor temperatures, and your concerns regarding the lack of a vent control. Depending on the model, the vent configuration is part of the unit’s design and may not include a manual control for completely closing the outside-air intake. We understand your feedback that having this option would provide greater control over cooling performance.
Regarding the indicator lights, we also understand how inconvenient it is to have to climb onto the couch just to read the controls. Visibility and ease of use are important, and we appreciate you bringing this concern to our attention.
For the cooling concern, we recommend confirming that the air filter is clean, the unit has adequate airflow and clearance, doors and windows are closed while cooling, and the cooling mode and temperature settings are appropriate for the space. If the unit continues to struggle to cool the room or you notice unusual operation, we recommend having it evaluated by a qualified service technician.
We’re sorry that the unit has left you feeling that it isn’t worth the investment, and we appreciate your candid feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
We appreciate you sharing the details about the approximately 600-square-foot area, the outdoor temperatures, and your concerns regarding the lack of a vent control. Depending on the model, the vent configuration is part of the unit’s design and may not include a manual control for completely closing the outside-air intake. We understand your feedback that having this option would provide greater control over cooling performance.
Regarding the indicator lights, we also understand how inconvenient it is to have to climb onto the couch just to read the controls. Visibility and ease of use are important, and we appreciate you bringing this concern to our attention.
For the cooling concern, we recommend confirming that the air filter is clean, the unit has adequate airflow and clearance, doors and windows are closed while cooling, and the cooling mode and temperature settings are appropriate for the space. If the unit continues to struggle to cool the room or you notice unusual operation, we recommend having it evaluated by a qualified service technician.
We’re sorry that the unit has left you feeling that it isn’t worth the investment, and we appreciate your candid feedback.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire AC
on August 3, 2026
Posted by: Chrisl1
[This review was collected as part of a promotion.] Love my new AC! I was in desperate need of a replacement because my old GE AC went out. And this one is doing the Job right. Frigidaire is a company I trust for all my future home appliances.
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 3, 2026
Dear Valued Customer,
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new AC is providing the comfort and performance you needed, especially after your previous unit stopped working. It’s great to know that you’re enjoying your appliance and that you trust us for your future home appliance needs.
We appreciate your support and are grateful that you chose us. We hope your AC continues to keep your home comfortable for years to come!
If you have any additional questions or concerns in the future, please don’t hesitate to reach out. You can connect with us through Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist you.
Best regards,
Chris
Thank you for sharing your wonderful feedback! We’re thrilled to hear that your new AC is providing the comfort and performance you needed, especially after your previous unit stopped working. It’s great to know that you’re enjoying your appliance and that you trust us for your future home appliance needs.
We appreciate your support and are grateful that you chose us. We hope your AC continues to keep your home comfortable for years to come!
If you have any additional questions or concerns in the future, please don’t hesitate to reach out. You can connect with us through Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist you.
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 31, 2026
Posted by: Cool carot
[This review was collected as part of a promotion.] Cools good just a little bit noisy
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 4, 2026
Hi there. Thank you for sharing your feedback about your Frigidaire appliance! We’re glad to hear that it’s cooling well and meeting your needs. We also appreciate your note about the noise level, as customer feedback helps us continue to improve our products.
Thank you for choosing Frigidaire, and we hope your appliance continues to serve you well for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for choosing Frigidaire, and we hope your appliance continues to serve you well for years to come!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great unit
on July 29, 2026
Posted by: ProV
[This review was collected as part of a promotion.] This was bought as a replacement for our previous model. Cools and reduces the humidity in our house greatly, especially during this 90° weather and high humidity. Easy to set and operate. Noise level is fairly low.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 30, 2026
Hi ProV!
Thank you for taking the time to share your feedback. We're delighted to hear that your Frigidaire air conditioner is providing excellent cooling and helping reduce humidity in your home, especially during warmer weather. It's wonderful to know that you find it easy to operate and appreciate its quieter performance.
We truly appreciate your continued support and are happy to have you as a Frigidaire customer. If you need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your feedback. We're delighted to hear that your Frigidaire air conditioner is providing excellent cooling and helping reduce humidity in your home, especially during warmer weather. It's wonderful to know that you find it easy to operate and appreciate its quieter performance.
We truly appreciate your continued support and are happy to have you as a Frigidaire customer. If you need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
on July 27, 2026
Posted by: Rockybaby899
[This review was collected as part of a promotion.] Quiet cools quickly
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 29, 2026
Hi there, Rockybaby899! Thank you for sharing your feedback! We’re happy to hear that your Frigidaire refrigerator is running quietly and cooling quickly. We appreciate you taking the time to share your experience and are glad to know your appliance is meeting your expectations.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 27, 2026
Posted by: Noach
[This review was collected as part of a promotion.] Super quality !!! Perfect !!!!
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 29, 2026
Hi Noach!
Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you’re enjoying your Frigidaire air conditioner and that it has met your expectations for quality and performance.
We appreciate your support and are grateful that you chose Frigidaire for your cooling needs.
If you ever need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to share your wonderful feedback. We’re thrilled to hear that you’re enjoying your Frigidaire air conditioner and that it has met your expectations for quality and performance.
We appreciate your support and are grateful that you chose Frigidaire for your cooling needs.
If you ever need any assistance now or in the future, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
working great.
on July 21, 2026
Posted by: cold as alaska
[This review was collected as part of a promotion.] so happy I bought a fridgidaire.still dependable quality
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 22, 2026
Hi cold as alaska, thank you for taking the time to share your wonderful feedback! We're delighted to hear that your Frigidaire Through-the-Wall Room Air Conditioner is working great and delivering the dependable performance you expected. It's wonderful to know that you're happy with your purchase and continue to trust the quality of Frigidaire products.
Thank you for choosing Frigidaire, and we hope you continue to enjoy reliable cooling for years to come.
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Thank you for choosing Frigidaire, and we hope you continue to enjoy reliable cooling for years to come.
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire air conditioners
on July 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My old Frigidaire air conditioners has lasted me more than 20 years and still running good, but I replaced them thus May with two new ones with higher btu. They are much smaller than my old ones and more streamline looking and easier to install. The filter also washable which is a plus! Overall, very happy with it and knowing it will last a long long time.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 23, 2026
Hi there. Thank you for sharing your experience! We’re thrilled to hear that your Frigidaire air conditioners have provided you with many years of reliable performance. It means a lot to know that your previous units lasted over 20 years and that you chose Frigidaire again for your new upgrades.
We’re glad you’re enjoying the streamlined design, easier installation, higher cooling capacity, and the convenience of a washable filter. We appreciate your continued trust in Frigidaire and hope your new air conditioners keep you comfortable for many years to come!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We’re glad you’re enjoying the streamlined design, easier installation, higher cooling capacity, and the convenience of a washable filter. We appreciate your continued trust in Frigidaire and hope your new air conditioners keep you comfortable for many years to come!
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com