Customer reviews from frigidaire.com
Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
24
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Frigidaire - 115V 12,000 BTU 550 Sq. Ft. In Wall Air Conditioner - White
Customer Rating
4
on July 18, 2026
Posted by: AAG1
[This review was collected as part of a promotion.] Very disappointed in the ionizer function because there’s no indicator telling me the air quality reading, and it brings in dirty air from the outside since I have a separate air purifier
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 21, 2026
Hi AAG1, thank you for taking the time to share your feedback. We're sorry to hear that the ionizer function and your experience with the air quality feature did not meet your expectations. We understand how important it is to have features that provide the comfort and information you need, especially when you are also using a separate air purifier.
We appreciate your comments regarding the lack of an air quality indicator and your concerns about outside air entering the room. Feedback like yours is valuable and helps us continue to improve our products and features.
Thank you for choosing Frigidaire, and we hope you continue to enjoy the cooling performance of your air conditioner.
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We appreciate your comments regarding the lack of an air quality indicator and your concerns about outside air entering the room. Feedback like yours is valuable and helps us continue to improve our products and features.
Thank you for choosing Frigidaire, and we hope you continue to enjoy the cooling performance of your air conditioner.
If you ever have any questions or need assistance with your air conditioner, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 16, 2026
Posted by: Zulmalp
[This review was collected as part of a promotion.] Great ac. So happy with my new Frigidaire product
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 20, 2026
Hi Zulmalp!
Thank you for taking the time to engage with us and for sharing your wonderful feedback. We're delighted to hear that you are happy with your new Frigidaire air conditioner and that it has been a great addition to your home.
Your satisfaction means a great deal to us, and we truly appreciate you choosing Frigidaire. We hope you continue to enjoy the comfort and performance of your new appliance.
If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for taking the time to engage with us and for sharing your wonderful feedback. We're delighted to hear that you are happy with your new Frigidaire air conditioner and that it has been a great addition to your home.
Your satisfaction means a great deal to us, and we truly appreciate you choosing Frigidaire. We hope you continue to enjoy the comfort and performance of your new appliance.
If you need any assistance in the future or have any questions, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 6, 2026
Posted by: Jim6855
[This review was collected as part of a promotion.] Works well to cool a large room and hall. Even running on Hi not very loud. Not as heavy as unit it replaces making it easy to install.
Response from frigidaire.comBy Sam, Online Outreach Specialist, July 7, 2026
Hello Jim6855!
Thank you for choosing Frigidaire and for taking the time to share your wonderful feedback! We are delighted to hear that your Frigidaire 12,000 BTU Through the Wall Room Air Conditioner is cooling your space effectively, operates quietly, and was easy to install. Your kind words mean a great deal to us, and we hope you continue to enjoy your air conditioner for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for choosing Frigidaire and for taking the time to share your wonderful feedback! We are delighted to hear that your Frigidaire 12,000 BTU Through the Wall Room Air Conditioner is cooling your space effectively, operates quietly, and was easy to install. Your kind words mean a great deal to us, and we hope you continue to enjoy your air conditioner for many years to come!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t get cold enough
on July 5, 2026
Posted by: Jordan Unhappy with unit
The coldest setting doesn’t get cold enough and it makes a pulsing noise that is annoying. The modes and settings options on the front of the unit are minuscule dots so it is almost impossible to see which option it is set on. I actually have to take a photo with my phone so I can see which dot is green. The remote has buttons for mode and fan options but doesn’t show what choice has been made so you’re back to trying to see the miniscule dots on the unit.
Response from frigidaire.comBy Maico, Online Outreach Specialist, July 9, 2026
Good day, Jordan! Thank you for taking the time to share your experience. We’re sorry to hear that the unit is not cooling as expected, that the pulsing noise is causing frustration, and that the display and remote functionality have made it difficult to identify the selected settings. We understand how inconvenient it can be to rely on a phone camera just to confirm the mode or fan selection.
For the cooling concern, please try the following troubleshooting steps recommended in the Frigidaire manual:
• Confirm the unit is set to Cool Mode and the temperature is adjusted to the lowest setting. Allow the unit several minutes to stabilize after changing settings.
• Make sure all doors, windows, and openings in the room are closed to prevent warm air from entering.
• Check that the air filter is clean. A dirty filter can restrict airflow and reduce cooling performance. Clean the filter according to the instructions in the manual and reinstall it securely.
• Ensure the air intake and exhaust areas are not blocked and that there is adequate clearance around the unit.
• Verify that the unit is not set to Fan Mode or Energy Saver Mode, as these settings may affect how frequently the compressor runs and can change the cooling pattern.
• If the unit is making a pulsing sound, note that some operational sounds can occur as the compressor cycles on and off. However, if the noise is excessive or unusual, we recommend checking that the unit is installed properly and sitting level.
If the unit still does not reach the desired temperature after completing these steps, additional assistance may be needed to further evaluate the concern.
We also appreciate your feedback regarding the small indicator lights and the remote design. We understand how important clear, easy-to-read controls are and will share your comments with the appropriate teams for consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
For the cooling concern, please try the following troubleshooting steps recommended in the Frigidaire manual:
• Confirm the unit is set to Cool Mode and the temperature is adjusted to the lowest setting. Allow the unit several minutes to stabilize after changing settings.
• Make sure all doors, windows, and openings in the room are closed to prevent warm air from entering.
• Check that the air filter is clean. A dirty filter can restrict airflow and reduce cooling performance. Clean the filter according to the instructions in the manual and reinstall it securely.
• Ensure the air intake and exhaust areas are not blocked and that there is adequate clearance around the unit.
• Verify that the unit is not set to Fan Mode or Energy Saver Mode, as these settings may affect how frequently the compressor runs and can change the cooling pattern.
• If the unit is making a pulsing sound, note that some operational sounds can occur as the compressor cycles on and off. However, if the noise is excessive or unusual, we recommend checking that the unit is installed properly and sitting level.
If the unit still does not reach the desired temperature after completing these steps, additional assistance may be needed to further evaluate the concern.
We also appreciate your feedback regarding the small indicator lights and the remote design. We understand how important clear, easy-to-read controls are and will share your comments with the appropriate teams for consideration.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very quiet
on July 5, 2026
Posted by: chichihq
[This review was collected as part of a promotion.] The best part is very little noise operation from unit.
Love the remote temperature setting, the fact that remote shows room
temp is awesome. So far very content with this unit.
Love the remote temperature setting, the fact that remote shows room
temp is awesome. So far very content with this unit.
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 6, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new air conditioner.
It’s wonderful to know that you appreciate its quiet operation and that the remote control’s temperature display makes it even more convenient to maintain your ideal comfort. We strive to design appliances that combine reliable cooling performance with user-friendly features, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you appreciate its quiet operation and that the remote control’s temperature display makes it even more convenient to maintain your ideal comfort. We strive to design appliances that combine reliable cooling performance with user-friendly features, and we’re thrilled that your new air conditioner is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 4, 2026
Posted by: AirC26
[This review was collected as part of a promotion.] Operating well and to my satisfaction
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 8, 2026
Hi there. Thank you for sharing your feedback! We’re happy to hear that your Frigidaire appliance is operating well and meeting your expectations. We appreciate you choosing Frigidaire and taking the time to share your experience with us!
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
If you need any assistance, please feel free to connect with us via Live Chat at Frigidaire.com or by phone at 800-374-4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
In wall air conditioner
on June 22, 2026
Posted by: Bailey 77
Works great.
Response from frigidaire.comBy Maria, Online Outreach Specialist, June 24, 2026
Thank you for taking the time to share your feedback. We are pleased to hear that your in-wall air conditioner is working great and meeting your expectations.
It’s always wonderful to know when our appliances are delivering reliable performance and helping keep our customers comfortable. We’re glad your unit is providing the cooling performance you were looking for.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know you are satisfied with your air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s always wonderful to know when our appliances are delivering reliable performance and helping keep our customers comfortable. We’re glad your unit is providing the cooling performance you were looking for.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know you are satisfied with your air conditioner. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
Living room ac
on May 4, 2026
Posted by: Nancypas
[This review was collected as part of a promotion.] I had to replace my old unit. This one is a little quieter, much smaller. I have not really used it yet since it is not hot yet. I will be loving the remote.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 6, 2026
Good day, Nancypas! Thank you for your feedback! We’re glad to hear your new Frigidaire unit is running quieter than your previous one and that you’re looking forward to using the remote features once the warmer weather arrives.
We appreciate you sharing your early impressions, and we hope the unit continues to meet your expectations as you begin using it more.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and have a great rest of your day!
— Maico
We appreciate you sharing your early impressions, and we hope the unit continues to meet your expectations as you begin using it more.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you for choosing Frigidaire, and have a great rest of your day!
— Maico
Written by a customer while visiting frigidaire.com