Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
No suction unless on the highest power and then the charge only last 4 minutes. What a waste of $ and a disappointment. I have had a Dyson before but this one does not live up to the name.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 30, 2025
Thank you for letting us know, and we apologize that you are experiencing issues with suction and battery performance on your machine. We understand how important a reliable cleaning partner is in daily life, and we are here to help. To resolve this matter quickly, we kindly request that you reach out to us via live chat or phone support, so we can provide immediate assistance and guide you through the next steps. We look forward to your response and to helping restore your Dyson experience.
Written by a customer while visiting Dyson
Posted by: Boss
Gender:Female
Verified Purchase:Yes
Quite disappointed. It’s light weight, however it’s not a strong enough suction that you’d expect from Dyson. It doesn’t operate well on higher pile areas and you have to hold the trigger down to use it
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Hi, thank you for sharing your feedback with us, and we truly appreciate it. We’re sorry to hear that the suction performance and trigger design did not meet your expectations, and we completely understand how frustrating that can be, especially on higher pile areas. Please be assured that your input is valuable to us and helps in improving our technology. If you experience any performance issues, we encourage you to reach out via live chat at dyson.com/support/contact-us or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’ll be glad to assist you further.
Written by a customer while visiting Dyson
Customer Rating
5
Great Features
on July 9, 2025
Posted by: Bob1960
Gender:Male
[This review was collected as part of a promotion.] I recently received my Dyson cordless vacuum and have found it extremely easy to maneuver around furniture. It’s very lightweight and the attachments work well and improve its versatility. I am amazed at the filtration and the ease of emptying the container. The timer countdown helps to monitor the battery life, as went using full power the battery drains much faster. The overall performance of the machine is fantastic even when using the lower suction power, allowing me to vacuum my entire main floor on a single charge. The only complaint I would have is the trigger style power switch, the is only due to have arthritis and to constantly have to pull the trigger can be uncomfortable.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
4
Great cordless vacuum with many
on July 11, 2025
Posted by: Jeffrey W
Gender:Male
[This review was collected as part of a promotion.] I have used the Dyson V9 for the last week and really like it. The accessories switch out very easily and efficiently with a quick snap, making it useful in multiple situations. The 3 different power modes are nice and the display showing the remaining time left for the battery in the different modes is super helpful and a very nice feature. The vacuum is light, easy to maneuver. The wall storage bracket is nice and conveniently holds the accessories.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Another great addition to home
on July 11, 2025
Posted by: Isaac
Gender:Male
[This review was collected as part of a promotion.] I received this vacuum earlier this week and it has been an eye opening experience once I started using it, the motor bar attachment picked up so much that was in my carpet I was astonished. Despite the battery having a 49 minute capacity it can put in so much more work that you think, it also is convenient that the air being suctioned gets filtered out when expelled from the vacuum. Another plus is that it is so light and can reach anywhere that may be hard for a normal vacuum. Overall great product and would definitely suggest to others looking for a new vacuum
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Just Kathy
Gender:Female
Verified Purchase:Yes
I really really am impressed. Totally shocked by the power behind this machine. I’ve already recommended it to family.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Momof3
Gender:Female
Verified Purchase:Yes
This is the best vacuum we’ve bought yet we are a family of 5 all three girls have long hair we have 3 animals and they all shed and we live on a dirt road and this is the first vacuum to actually get everything !!! I love that it reaches in hard to get places and the dusting attachment has saved me so much time and hassle the battery charges quickly and last an ok amount of time the filtration is very easy to clean and overall this is my favorite vacuum ever !!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 27, 2025
Thank you for sharing your feedback. We’re delighted to hear that this vacuum has been such a game-changer for your family of five, handling long hair, multiple pets, and even the extra dust from living on a dirt road. It’s wonderful to know that the attachments, battery performance, and easy-to-clean filtration have made cleaning so much more convenient for you. We truly appreciate you calling it your favorite vacuum ever. If you ever have any questions or need assistance, please reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Gail777
Gender:Female
Verified Purchase:Yes
I so far love this vacuum. The only improvement I would make is once the button is pushed to turn on it would stay on until pushed again. My hand gets tired holding the button in.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We’re glad to hear that you love your vacuum and appreciate your suggestion regarding the button design, as we understand how holding it continuously could cause discomfort. If you’d like assistance or guidance on this, please reach out to us via live chat or call so that we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson