Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
195
4 Stars
65
3 Stars
39
2 Stars
26
1 Star
20
76%of customers recommend this product.
(
162 out of
214)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Sbkdy
Verified Purchase:Yes
Always get a message to clean the filter .., even after cleaning also says the same.. I am really fed up with the cleaning process
Response from DysonBy Dyson Customer Service, January 8, 2026
Hi, thank you for sharing your feedback with us. We appreciate your time, and sorry for the inconvenience and want to assure you that we’re here to help. If you experience any performance issues or need further assistance, please reach out to us via live chat at http://ms.spr.ly/6425tNGBB or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll do everything we can to ensure you have the best experience possible.
Written by a customer while visiting Dyson
Customer Rating
4
Great little vacuum!
on July 14, 2025
Posted by: Little Dyson
Gender:Female
[This review was collected as part of a promotion.] I love how light and maneuverable this vacuum is and how strong the suction is. I also found removing the bin was very easy, however, I found the size of the bin way too small, with the strong suction it has to be emptied frequently. The filter on this model is much easier to clean and service and the battery life seems to be about double of the earlier cordless stick vacuums. The long tube is much narrower than the other models but the attachments from all my other Dyson vacuums work with it. It's great for small spaces.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Chris29
Verified Purchase:Yes
Light weight. Easy to maneuver. Great suction. Long battery life.
Written by a customer while visiting Dyson
Posted by: Trish57
Gender:Female
Verified Purchase:Yes
Super vacuum! Lightweight, easy maneuverability, really makes a chore a pleasure!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Molly
Verified Purchase:Yes
I had a great Dyson before this one. My husband bought it for me. To me it is more difficult to hook up, but greater than that, it is very uncomfortable for my right hand. The other model that I used fit my hand and was most comfortable. This one is not conformed proper for a hand with the finger on the button. World of difference in the comfort between the old one and this one. If I had tried it in a store, I would NOT have purchased this model. Plus there seems to be less space for the dirt. And they say this one is a better model. No way.
Response from DysonBy Dyson Customer Service, December 2, 2025
Thank you for sharing your feedback. We appreciate your loyalty as a long-time Dyson fan and understand your concerns regarding the new Dyson V9. From what you’ve described, the setup feels more difficult, the design is uncomfortable for your right hand compared to your previous model, and the dirt capacity seems smaller, which has impacted your overall experience. If you would like us to look into this further or provide assistance, please reach out to us via live chat or call so that we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I don't like that I have to hold the button with my finger to keep it turned on it's too much you're trying to guide the machine and hold the button at the same time. I don't like it. Should have a button on it you turn it on and when you're done you turn it off that's the way it should be
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We’re sorry to hear that holding the button down continuously feels inconvenient while guiding the machine. We understand how important ease of use is, and your suggestion for a simple on/off switch is valuable. Please contact us via live chat or call so we can review your experience further and note your input for future product improvements. Your satisfaction matters to us, and we remain committed to making Dyson solutions as user‑friendly as possible. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Tracy
Verified Purchase:Yes
Suction is not great would not recommend. Previous quit charging . I’m becoming very depressed with Dyson products
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thank you for sharing your experience with us. We’re truly sorry to hear that the suction hasn’t met your expectations and that your previous machine stopped charging. That’s not the experience we want for our customers. We’d love the chance to make this right. Please reach out to our team via live chat or give us a call, so we can help troubleshoot and find the best solution for you.
Written by a customer while visiting Dyson
Posted by: RoniJ
Gender:Female
Verified Purchase:Yes
Years ago I had the Dyson animal ball in my home where we had two dogs and four cats. After moving to an apartment with my one no -shedding dog I sold it and purchased another brand of stick vacuum. I hated it. When I saw this V9 on sale for less than half price I ordered it at once and received it two days later. What I love - it’s solidly built, holds its charge, and works beautiful both on laminate floors and area rugs. What I don’t like is having to keep my finger on the trigger at all times which is painful on my arthritic right hand. Must use my left. Also wish there were a headlight. And finally, when I empty the dust bin I have to reach in to pull the was of material out - something I hated about my cheaper stick vacuum. I expect this is the best on the market and am
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you sincerely for taking the time to share such a thoughtful review with us. We are delighted to know that your Dyson V9 has impressed you with its solid design, reliable battery life, and excellent performance on both laminate floors and area rugs. We also truly value your detailed feedback regarding the trigger, headlight, and dust bin design, and want to assure you that we are taking this as important input to help guide future improvements. Your satisfaction is very important to us, and we remain committed to ensuring you continue to enjoy the very best experience with your Dyson tools. Thank you again for your trust in Dyson and for being part of our community.
Written by a customer while visiting Dyson