Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
202
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
166 out of
220)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Donna 70
Gender:Female
Verified Purchase:Yes
Vacuum works fine. The wet mop is a mess distributing too much water, it then can’t soak it up. Quite disappointing.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 15, 2026
Hello there, thank you for sharing your feedback. We're sorry to hear that your wet mop is distributing too much water and not soaking it up as expected, this isn't the experience we aim for. If you need assistance, please reach us via live chat (http://ms.spr.ly/6424QTGuq) or call support at 866-693-9766. We're here to help find a solution and restore your confidence in your Dyson.
Written by a customer while visiting Dyson
Posted by: Cholla 42
Gender:Female
Verified Purchase:Yes
I am enjoying my Dyson V9. Didn't know how much dust I have in my house until I started using the V9. Really deep cleans. The cordless feature is the best.Couple of negatives:
Why does the plug go into the outlet sideways?It won't stay plugged in the outlet.
The wet feature does not work well on my tile floors because i have wide grout between tiles.
So it cleans on only the top of the tile not the grout.
As I said the earlier, the suction is amazing and really cleans my wood and tile floors.
Why does the plug go into the outlet sideways?It won't stay plugged in the outlet.
The wet feature does not work well on my tile floors because i have wide grout between tiles.
So it cleans on only the top of the tile not the grout.
As I said the earlier, the suction is amazing and really cleans my wood and tile floors.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 15, 2026
Thank you for your detailed feedback about your Dyson V9. We are glad to hear that you are enjoying the deep cleaning capability, cordless freedom, and powerful suction on both wood and tile floors. We also appreciate your input regarding the plug orientation and the performance of the wet feature on wide grout. Your insights help us identify areas for further improvement. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Customer Rating
4
Not perfect but works nicely for the price we paid
on February 14, 2026
Posted by: Dani
Gender:Female
Verified Purchase:Yes
Works great, lightweight, and like the countdown timer that lets you know how much vacuum time you have left. My han gets a little tired pressing the button down and you have to remove all attachments to empty the bin which isn’t ideal.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 14, 2026
Hello Dani, thank you for sharing your experience. We’re glad to hear the countdown timer and lightweight design work well for you. We understand that holding down the power button and needing to remove all attachments to empty the bin can be tiring and inconvenient, and we appreciate your feedback. It’s details like these that help us improve our products, so thank you for letting us know. If there’s anything else you’d like to share or if you need support, please reach out to us via live chat (http://ms.spr.ly/6424QrWdq) or call support at 866-693-9766. Our agents will be happy to assist you.
Written by a customer while visiting Dyson
Posted by: Maggie
Gender:Female
Verified Purchase:Yes
I love Dyson products, and waited to afford the V9 on sale. I'm sort of disappointed in the design. The intake opening into the dust bin clogs with accumulated dust & debris upon every use. I've used it a half-dozen time since purchasing it and this happens every single time.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 13, 2026
Hi, thank you for sharing your thoughtful feedback and for choosing Dyson. We appreciate your support and understand that using the V9 hasn’t been exactly as you’d hoped due to the dust bin intake clogging. We’re here to help and always value insights from owners like you, as they help us improve. If you’d like to open up with us further, our chat and phone support teams are ready to assist and find a solution, so you can get the very best from your Dyson machine. Your satisfaction means a lot to us, and we’re committed to helping enhance your experience. Thanks again for letting us know your thoughts!
Written by a customer while visiting Dyson
Posted by: Tennis ball
Gender:Male
Verified Purchase:Yes
Only works well on high which only last 6 minutes
Not enough time for me so I’ve returned it
Will use a electric one for now
Great for apartment not a home
Not enough time for me so I’ve returned it
Will use a electric one for now
Great for apartment not a home
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 13, 2026
Thank you for sharing your feedback with us. We’re sorry to hear the run time didn’t meet your needs and that the machine only performed well for you on the highest setting. We understand how frustrating that can be, especially when it impacts your ability to use it the way you expected. We appreciate you giving it a try and letting us know why it wasn’t the right fit for your home. Your comments are valuable and help us continue improving our products and user experience. If you’d like any assistance exploring other options or have questions in the future, please feel free to reach out to us via live chat or phone support. Our team is always here to help.
Written by a customer while visiting Dyson
Posted by: Tony47
Verified Purchase:Yes
The vacuum cleaner easily runs out of battery even it is idle. Thanks
Response from DysonBy Dyson Customer Service, February 12, 2026
Hi there, thank you for sharing your feedback. We’re truly sorry your vacuum’s battery is discharging even when it’s idle, and we understand how this could affect your cleaning routine. Your experience matters to us, and we encourage you to reach out on live chat or call so we can explore the best solution for your situation and get your vacuum running as it should. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
I have difficulty getting the sweeper attachment off to empty dirt collector and have to reach deep in dirt collector to get clumps of dog hair out. Also doesn’t do well picking up cat litter. Hand vacuum does pick litter up well.
Response from DysonBy Dyson Customer Service, February 11, 2026
Thank you for sharing your experience with us. Your feedback helps us understand exactly where we can enhance your experience, and we truly value the time you took to share it. We would love the opportunity to support you further and explore solutions that can make your use of the product smoother and more enjoyable, and our live chat or voice support team is ready to assist whenever you feel comfortable reaching out. Connecting with us directly will allow us to guide you step by step and ensure you get the best performance from your tools. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your thoughtful input.
Written by a customer while visiting Dyson
Posted by: G from Detroit
Verified Purchase:Yes
I love the performance and maneuverability. There is a difference between this the V 9 and my V7. More power, quieter and handles r.
Response from DysonBy Dyson Customer Service, February 9, 2026
Hi there, thank you for such a lovely review! We’re delighted you’re enjoying the power and quiet performance of your new sweeper. It’s great to hear it stands out compared to your V7. If you ever have questions or want tips to make the most of it, our live chat and support team are just a message or a call away.
Written by a customer while visiting Dyson