Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
197
4 Stars
65
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
163 out of
217)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Tiredmom01
Verified Purchase:Yes
Suction and battery aren’t worth the price. I thought I was paying for a powerful vacuum but I am really disappointed. I had really high hopes for Dyson ☹️
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 30, 2026
Hi there, thank you for sharing your feedback. We are sorry to hear that you are facing suction and battery issues with your Dyson. Please reach out on live chat or call so we can assist you. Your satisfaction is important to us.
Written by a customer while visiting Dyson
Posted by: Molly
Gender:Female
Verified Purchase:Yes
I love how easy this vacuum is to use, it’s cordless and light weight making It simplis to use quickly through the entire home! My only complaInt is that the tube and filter clog too quickly.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there. Thank you for sharing your feedback with us, and we’re glad to hear how much you’re enjoying the lightweight and cordless design of your machine. It’s great to know it makes cleaning easier throughout your home. We also appreciate you letting us know about the tube and filter clogging more quickly than expected, and we understand how this can affect your experience. If you’re open to it, we would love the opportunity to look into this further for you. We kindly invite you to reach out to our live chat or voice support team, where our specialists can review the issue in real time and help you get the best performance from your machine. Your satisfaction is important to us, and we truly appreciate you taking the time to share your thoughts.
Written by a customer while visiting Dyson
Posted by: ccg12
Verified Purchase:Yes
I had to return this vacuum because it did not have enough suction for carpet without running it in power boost mode 3 which provides very few minutes run time.
Replaced it with a V8 absolute that I owned in the past and it works great.
Replaced it with a V8 absolute that I owned in the past and it works great.
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear the vacuum didn't give you the suction you needed for your carpet unless using power boost mode, and that the short run time made things harder. It's great to know the V8 Absolute is working well for you. If you have any further concerns or would like support, please reach out to us on live chat or call. We're here to help find the best solution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Alex
Gender:Male
Verified Purchase:Yes
Not very good overall. Yhe vacuum gets jammed very easily and often. The mop feature just spreads the mud around after a couple minutes of mopping. Not worth the price tag.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 9, 2026
Hello Alex, thank you for sharing your honest feedback. We’re sorry to hear that your vacuum gets jammed frequently and the mop feature isn’t giving you the results you expected. We understand how disappointing this is, especially given the price. If you’d like help troubleshooting or discussing options, please reach out to us via live chat or call our support team at 866-693-9766. We’re here to help and want to find a solution for you.
Written by a customer while visiting Dyson
Posted by: Jayne
Verified Purchase:Yes
Best vacuum I have EVER had.
Light, easy to navigate, great suction.
Looked at them for a long time.
Well worth the price.
Light, easy to navigate, great suction.
Looked at them for a long time.
Well worth the price.
Response from DysonBy Dyson Customer Service, March 9, 2026
Hi there, thank you for sharing your feedback. We're thrilled to hear that you find this to be the best vacuum you've ever had and that its light weight, easy navigation, and great suction have made a real difference for you. Your comments mean a lot to us and reassure our commitment to quality. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Connie
Verified Purchase:Yes
Very happy with the vacuum so far. Don't know what you want.
Response from DysonBy Dyson Customer Service, March 8, 2026
Thank you so much for sharing your feedback ! We are delighted to hear that you’re enjoying your new vacuum and that it is performing well for you. Your satisfaction means everything to us, and knowing our technology is making a positive difference in your home truly inspires our team. If you ever have any questions or want tips to get even more from your Dyson, we are always here to help. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: AColetta
Gender:Female
Verified Purchase:Yes
I love this vacuum it is so easy to push around but gets the job done I can’t say enough how much I love it
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 5, 2026
Thank you so much for sharing your experience with your Dyson vacuum. We are delighted to hear that you find it easy to use and effective at cleaning your home. Your positive feedback on Bazaarvoice means a great deal to us. It encourages our team to continue designing products that are simple to use and deliver great results. If you ever have more thoughts or suggestions, we would love to hear from you. Thank you again for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: TJW2424
Gender:Male
Verified Purchase:Yes
This vacuum combo was on sale so I gave it a try and I'm a bit disappointed. The mop head will leak if you leave water in the bottle so you can't pre-fill so it's ready for the next run. The mop itself doesn't have much weight to put pressure on the floor and scrub spots. The regular vacuum head is okay but struggles with thicker carpet. The attachments are the best part of this kit.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 5, 2026
Hi there, thank you for sharing your feedback and giving our vacuum combo a try. We're sorry to hear the mop's water bottle and cleaning performance haven’t met your expectations especially with carpets and stuck-on spots. It's great to know you’ve found value in the attachments, though. If we can help troubleshoot or if you’d like tips to get the most from your machine, please reach out to our support team via live chat or phone. We’re here to help.
Written by a customer while visiting Dyson