Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
202
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
166 out of
220)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: LB57
Verified Purchase:Yes
We bought the submarine as we have engineered hardwood and rugs in our home and have always found Dyson vacuums to be the best. The vacuum works great; picks up an amazing amount of dirt and pet hair. One feature we don't like, however, is that in order to empty the canister, the vacuum stick has to be detached. We find it difficult to do; it doesn't detach easily so given we typically have to empty once or twice each time, it's not ideal.
As for the mopping function, yes, it is easy to use and will remove some remaining dirts or spills. Previous to the submarine, we used swiffers which are not the easiest but fairly effective. I can see that the mop picks up dirt and certainly the floor is cleaner, but it's not going to apply pressure to remove anything stuck on. We ran the submarine and then used a swiffer and found the swiffer still picked up remaining dirt (e.g. the floor was not as clean as I would have hoped.)
As for the mopping function, yes, it is easy to use and will remove some remaining dirts or spills. Previous to the submarine, we used swiffers which are not the easiest but fairly effective. I can see that the mop picks up dirt and certainly the floor is cleaner, but it's not going to apply pressure to remove anything stuck on. We ran the submarine and then used a swiffer and found the swiffer still picked up remaining dirt (e.g. the floor was not as clean as I would have hoped.)
Response from DysonBy Dyson Customer Service, April 13, 2026
Thank you for providing us with your feedback. We are happy to hear that your Dyson has a powerful suction, and we understand how upsetting it must be when the wand of a vacuum cleaner is difficult to detach. Your experience matters to us, and we truly appreciate you taking the time to let us know. We would love the opportunity to make this right for you. We kindly invite you to connect with our live chat or voice support team. They will be able to review your case in real time and help you get a resolution. Your satisfaction is important to us, and we remain committed to supporting you and ensuring you get the best experience.
Written by a customer while visiting Dyson
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
Dyson has such a good reputation that I had great expectations purchasing this vacuum. It’s cute. Pretty color, very light weight and fun to use. The battery is long lasting as well. Only problem and reason for the 2 star rating is that the suction is awful. Wayyyy too weak. It does an ok job for a very surface pick-up but further than this… it just doesn’t get the job done. It’s like 1/2 of a vacuum. If that’s what you’re looking for then this is the vacuum for you!!! I would prefer one that could just pick up everything in it’s path!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: Sadie54
Gender:Female
Verified Purchase:Yes
I like the way Dyson filters out the smaller allergens and it has good suction. The trigger hurts my index finger and the extension is difficult to remove so I can empty the debris chamber. Also chamber fills up so quickly I have to empty it at least 4-5 times when vacuuming my 980 sq ft house. I vacuum daily since I share my home with 3 cats and a dog.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 11, 2026
It’s wonderful to hear that you’re loving the powerful suction and the way your Dyson captures allergens in a home with three cats and a dog! We truly appreciate you sharing your experience, as your feedback helps us ensure every pet-friendly home gets the best performance possible. We want to make sure your daily routine is as comfortable and seamless as the clean it provides, so please reach out to our live chat or voice support team at your convenience. We are fully committed to assisting you and would welcome the opportunity to make your experience even better, thank you again for being part of the Dyson family!
Written by a customer while visiting Dyson
Posted by: Vb1434
Gender:Female
Verified Purchase:Yes
Amazing home much “stuff” is on your floors and rugs. Cleans well.op feature is nice too. Doesn’t soak your floors but cleans
Only negative is that the mop attachment is not easy to attach and remove
Only negative is that the mop attachment is not easy to attach and remove
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 10, 2026
Thank you for your feedback! We’re thrilled to hear your Dyson is delivering the deep clean you expected on both rugs and hard floors. We appreciate your input regarding the mop attachment and will certainly keep that in mind for future improvements. Thank you for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: JMJ3
Gender:Female
Verified Purchase:Yes
I just love this cordless trim stick vac. For me personally I have had a hip replacement and a hip repair. Vacuuming is one of the hardest chores for me, not with this vac, light compact and goes under furniture, molding at the bottom of cabinetry. It is the only vac that I can quickly get satisfaction from cleaning again without pain. So simple to use you almost wish you had something to clean. I have a sunroom with over 25 plants of all sizes and those plant parents know they are a lot of work as far as the tiny bits and dead flower petals you are constantly trying to get up. Not an issue anymore!!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, April 10, 2026
Hi, thank you so much for your kind words! We are truly glad to hear that our lightweight vacuum has made cleaning pain-free and satisfying for you, especially after your hip surgery. Please be assured that your feedback is incredibly valuable to us, and we appreciate you sharing how it helps with your sunroom and plants. Thank you for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: Beth O
Verified Purchase:Yes
The new version is so quiet! Still works great, though but a little disappointed that the collection barrel is smaller.
Response from DysonBy Dyson Customer Service, April 8, 2026
Thank you for sharing your thoughts! We're delighted to hear you're enjoying the quieter performance of the new version. It’s great to know it still meets your cleaning needs. We appreciate your feedback on the collection barrel size and will make sure it’s passed on to our design team. Your insights help us build better products, so thank you for taking the time to review and for being a valued Dyson customer.
Written by a customer while visiting Dyson
Posted by: Mrsmax
Gender:Female
Verified Purchase:Yes
I bought this Dyson to replace one that I’ve used almost daily for years, it works well, it’s quieter than my previous V10 Dyson, but the collection cup is too small, it holds a quarter of what my V10 did. I will probably put this V9 in my Motorhome, it’s just not practical for a home with a pet.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, April 8, 2026
Thank you for taking the time to share your experience with us. We’re sorry to hear the bin feels too small compared to your V10, especially when cleaning up after a pet. We appreciate you highlighting both what’s working and what isn’t, as it helps us understand where the design didn’t meet your needs. If you’d like us to look into options or offer further support, our live chat or phone team would be happy to help.
Written by a customer while visiting Dyson
Posted by: LV2010
Verified Purchase:Yes
I love the lightness and how easy it is to maneuvre with the swivel head. Unfortunately the suction isn't as good as it could be and when I pull the vac back dirt that was sucked up falls back on the floor and it takes several attempts to pick it all up again. Perhaps there is a trick to the vacuuming technique, but there should not be such difficulties with a machine that costs so much.
Response from DysonBy Dyson Customer Service, April 5, 2026
Hello, thank you for sharing your feedback. We are pleased to hear that the Dyson V9 Motorbar is lightweight and easy to maneuver with its swivel head. We regret that the suction power is not meeting expectations and debris falls back onto the floor when pulling the vacuum back. If you are open to it, we would be glad to explore ways to enhance your experience. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us. Thank you again for your input.
Written by a customer while visiting Dyson