Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
199
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
165 out of
219)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Leaha
Verified Purchase:Yes
This is our second Dyson, and I do love it. As a senior, I have trouble lifting items, and this vacuum is lighter than my older Dyson. It's easier for me to use. The only problem I have is emptying it. I wish I could do that without having to detach the vacuum head from the rest of the device. I have a very hard time pressing the button to detach the head.
Response from DysonBy Dyson Customer Service, December 10, 2025
We’re delighted to know that this Dyson has been easier to use and lighter than your previous model, making cleaning more manageable. We also value your feedback about the emptying process and the button mechanism. Your perspective helps us improve, and we’re grateful you took the time to share it.
Written by a customer while visiting Dyson
Posted by: Patty
Gender:Female
Verified Purchase:Yes
Purchased the vacuum during Black Friday special. It does have good suction and lightweight. Easy to assemble and use. Drawbacks consist of price, still expensive for the product regardless of special, requires on switch to be held to run, no light, small container that requires constant emptying and not easy to detach.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 9, 2025
We appreciate you taking the time to share both the positives and the challenges you’ve experienced with your Dyson V9. It’s great to know the suction and lightweight design are working well for you, but we’re sorry the price, switch design, and dust bin capacity haven’t met your expectations. Your feedback helps us refine our machines, and we’d be happy to assist further. Please connect with our Customer Care team through live chat or call support so we can review your concerns together.
Written by a customer while visiting Dyson
Posted by: Lanie
Verified Purchase:Yes
I’ve only had this for a short time, but I’m finding it quite easy to use. It’s very easy to empty. I have yet to try the variety of attachments, but I do like it better than my old. Vacuum
Response from DysonBy Dyson Customer Service, December 9, 2025
We’re so pleased that your Dyson has been simple to use and easy to empty. Those everyday details matter, and it’s rewarding to hear they’re making cleaning more straightforward for you. We look forward to hearing how the attachments fit into your routine, and we’re grateful you’ve chosen Dyson to replace your old vacuum.
Written by a customer while visiting Dyson
Posted by: Popeye
Gender:Male
Verified Purchase:Yes
Excellent machine! Tried 3 other brands, and ended up sending them back. No battery life. The dyson has 3 levels of power to choose from. Great battery life quick charging and good suction. Light weight and easy to use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your Dyson machine has exceeded expectations, especially after comparing it with other brands. It’s wonderful to know that the three power levels, strong battery life, quick charging, and powerful suction have made such a positive difference in your cleaning routine. We are also pleased that the lightweight design has added ease and convenience to everyday use. At Dyson, we strive to engineer machines that combine advanced technology with reliability and user‑friendly design, and your comments reinforce this commitment. We sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team—we are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Dog Momma
Verified Purchase:Yes
Dyson V9 is a nice secondary vacuum to have for small jobs. It’s light weight and the attachments really make a difference because it gets in any little place that is hard to get. However, it is NOT for a house with dust and pet hair. If you live in the city in an apartment and have a Rumba that picks up most dust, than Dyson V9 is a great supplement. For me it’s not working. The filter asks to be washed every single time I use the vacuum … I believe it’s because I have a dog that sheds, and Dyson V9 doesn’t do that well with animal hair.
I really wanted to like it, but it did not meet my expectations.
I really wanted to like it, but it did not meet my expectations.
Response from DysonBy Dyson Customer Service, December 9, 2025
Thank you for sharing your detailed feedback with us. We truly appreciate you taking the time to let us know about your experience with the Dyson V9, and we completely understand the challenges you’ve faced when using it in a home with pet hair. Your input is very valuable, and we’re glad to hear that you find it useful for smaller jobs and tight spaces. If you encounter any performance issues with your Dyson, please do not hesitate to connect with us via live chat or call, our agents will be more than happy to assist you and ensure you receive the support you need.
Written by a customer while visiting Dyson
Posted by: FloridaMan41
Gender:Male
Verified Purchase:Yes
My girlfriend bought this amazing vacuum cleaner because I kept using hers lol ! Since I’ve had it, non stop cleaning
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that you are enjoying your new Dyson vacuum cleaner and that its performance has inspired you to keep up with your cleaning routine. It’s wonderful to know that the machine’s design and powerful suction have made such a positive impact in your home. At Dyson, we strive to engineer products that combine advanced technology with ease of use, and your experience reinforces our mission. We sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Poop
Gender:Female
Verified Purchase:Yes
This machine is light and powerful. Easy to store too
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that your machine’s lightweight design, powerful performance, and ease of storage have enhanced your experience. This combination of convenience and efficiency reflects our commitment to engineering products that deliver exceptional results while fitting seamlessly into your home. Your comments reinforce our mission, and we sincerely appreciate you taking the time to share them. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Sad user
Verified Purchase:Yes
I don’t like that I have to hold the power button with my finger while I use the machine. I also cant get the mop to get wet. I wonder if there is some kind of trick to it?
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you for sharing your feedback. We regret that the need to hold the power button during use and the difficulty in getting the mop to dispense water have not met your expectations. We understand the importance of convenience and ease of use, and we appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through guidance on operating techniques, troubleshooting steps for the mop function, or adjustments that may improve usability. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your machine. Thank you again for your input.
Written by a customer while visiting Dyson