Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
197
4 Stars
65
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
163 out of
217)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Bre Uff
Gender:Female
Verified Purchase:Yes
I bought this almost a month agobecause it was on sale, I loved my animal cleaner but I’ve had to replace the battery a few times then eventually it wouldn’t hold the charge. This new vacuum doesn’t have the power that my old vacuum had unless you turn it onn high then the battery runs down fast.
I.don’t love this like my old one!!!
I.don’t love this like my old one!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 26, 2025
Thank you for sharing your experience. We are truly sorry about the frustration and disappointment you have encountered with your new Dyson vacuum. Finding that the performance does not match your previous Animal cleaner, particularly with power and battery life, is understandably upsetting, and the impact on your satisfaction has clearly added to your concerns. We recognize how important it is to feel confident in both the product and the service, and we regret that your expectations were not met. If you are open to it, we would like to help make this right. Please consider reaching out to our chat or voice support team, so we can review your case in detail and explore options to resolve it swiftly. Your satisfaction matters deeply to us, and we remain committed to ensuring you receive the quality and care you deserve. We appreciate your patience and hope to restore your confidence in our service.
Written by a customer while visiting Dyson
Posted by: dp2025
Gender:Female
Verified Purchase:Yes
This is my 4th Dyson vacuum. The Dyson V9 Motorbar was delivered on December 2nd. I've used 2 weeks and it is no longer working. This vacuum will not turn on or do anything. Returning.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 23, 2025
Thank you for reaching out to Dyson and sharing your feedback with us. We truly appreciate your loyalty and the details you’ve provided. We’re sorry to hear about the inconvenience you’re experiencing with your Dyson V9 Motorbar, and we completely understand how frustrating it must be for the vacuum to stop working after such a short time. Please be assured that we’re here to help and want to make this right for you. If you face any performance issues, we kindly request you to contact us via live chat or call, where our dedicated agents will be happy to assist you further and ensure your concern is resolved promptly.
Written by a customer while visiting Dyson
Posted by: RoniJ
Gender:Female
Verified Purchase:Yes
Years ago I had the Dyson animal ball in my home where we had two dogs and four cats. After moving to an apartment with my one no -shedding dog I sold it and purchased another brand of stick vacuum. I hated it. When I saw this V9 on sale for less than half price I ordered it at once and received it two days later. What I love - it’s solidly built, holds its charge, and works beautiful both on laminate floors and area rugs. What I don’t like is having to keep my finger on the trigger at all times which is painful on my arthritic right hand. Must use my left. Also wish there were a headlight. And finally, when I empty the dust bin I have to reach in to pull the was of material out - something I hated about my cheaper stick vacuum. I expect this is the best on the market and am
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you sincerely for taking the time to share such a thoughtful review with us. We are delighted to know that your Dyson V9 has impressed you with its solid design, reliable battery life, and excellent performance on both laminate floors and area rugs. We also truly value your detailed feedback regarding the trigger, headlight, and dust bin design, and want to assure you that we are taking this as important input to help guide future improvements. Your satisfaction is very important to us, and we remain committed to ensuring you continue to enjoy the very best experience with your Dyson tools. Thank you again for your trust in Dyson and for being part of our community.
Written by a customer while visiting Dyson
Posted by: Mde74690
Gender:Male
Verified Purchase:Yes
We have one at home and bought this for the RV
Love both
Love both
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you so much for sharing your wonderful review! We are thrilled to hear that you not only enjoy your Dyson at home but also found it the perfect choice for your RV. It’s fantastic to know that both machines are making a positive difference for you, and we truly appreciate your trust in Dyson to deliver performance and convenience wherever you need it.
Written by a customer while visiting Dyson
Posted by: Albo
Gender:Male
Verified Purchase:Yes
This is my 2nd Dyson Motorbar, very pleased with it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that you find your Dyson Motorbar easy to use and that you’re very pleased with your second one. Should you ever have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
3
Still a good Dyson, but some disappointment
on December 17, 2025
Posted by: Marc
Verified Purchase:Yes
I am disappointed that this model does not have the same diameter of attachments, so I cannot swap attachments with my 4 other Dyson's. Also, the vacuum seems weaker than I anticipated.
Response from DysonBy Dyson Customer Service, December 20, 2025
Hi there, thank you for sharing your feedback with us. We’re glad to hear you still find value in your Dyson, but we sincerely apologize for the disappointment regarding the attachment compatibility and the suction performance compared to your expectations. We understand how important it is to have interchangeable accessories across machines, and we appreciate you highlighting this point, it helps us improve future designs. Your input on performance is equally valuable, and we remain committed to ensuring you feel supported and satisfied with your Dyson experience. Please reach out to us via private message with your serial number so we can review your case further and provide tailored support.
Written by a customer while visiting Dyson
Posted by: Barb
Gender:Female
Verified Purchase:Yes
I didn't realize how much sand, pet hair and crumbs I had on my floors. So far the vacuum is doing a great job picking it all up.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 20, 2025
Thank you for sharing your wonderful review. We are delighted to hear how impressed you are with the powerful performance of your Dyson vacuum and the difference it has made in removing sand, pet hair, and crumbs from your floors. It is great to know that the results have exceeded your expectations and that the vacuum is helping to keep your home fresh and clean. Your feedback is truly appreciated and inspires us to continue designing technology that delivers outstanding results and convenience every day.
Written by a customer while visiting Dyson
Posted by: Satisfied
Verified Purchase:Yes
We are really liking its lightweight and efficient ability to pick up on bare floors and carpet. Very happy with it.
Response from DysonBy Dyson Customer Service, December 19, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that the Dyson V9 Motorbar is impressing you with its lightweight design and efficient ability to pick up dirt on both bare floors and carpet. This level of performance reflects our commitment to engineering machines that deliver powerful suction and ease of use across multiple surfaces. At Dyson, we strive to provide high‑quality cleaning solutions that combine advanced technology with user‑friendly design. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for your feedback.
Written by a customer while visiting Dyson