Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
199
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
165 out of
219)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Dyson
Gender:Female
Verified Purchase:Yes
No suction unless on the highest power and then the charge only last 4 minutes. What a waste of $ and a disappointment. I have had a Dyson before but this one does not live up to the name.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 30, 2025
Thank you for letting us know, and we apologize that you are experiencing issues with suction and battery performance on your machine. We understand how important a reliable cleaning partner is in daily life, and we are here to help. To resolve this matter quickly, we kindly request that you reach out to us via live chat or phone support, so we can provide immediate assistance and guide you through the next steps. We look forward to your response and to helping restore your Dyson experience.
Written by a customer while visiting Dyson
Posted by: Vaccy
Gender:Female
Verified Purchase:Yes
I am happy with my purchase. Have not tried to wet mop yet but know it has to be better than what I currently use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 30, 2025
Thank you so much for sharing your review with us. We’re delighted to hear that you’re happy with your purchase! It’s wonderful to know you already feel confident that the wet mop feature will be an improvement over what you’ve been using, and we truly appreciate your trust in Dyson to make your cleaning experience even better. Your feedback means a lot, and we’re excited for you to enjoy the full performance of your machine when you try out all its features.
Written by a customer while visiting Dyson
Posted by: Kaki
Gender:Female
Verified Purchase:Yes
This vacuum is perfect for me, light, easy to use and very efficient. Really picks up dog hair, too. You can store it anywhere. It is great! Now the canister and robot are retired just like me.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 27, 2025
Thank you so much for sharing your wonderful review. We’re delighted to hear that your Dyson vacuum has truly become the perfect fit for you, with its light design, ease of use, and impressive efficiency in tackling even dog hair! It’s great to know you appreciate the convenience of storing it anywhere and that it’s earned a special place in your home, retiring the canister and robot right alongside you. Your feedback means a lot to us, and we’re thrilled our technology is making everyday cleaning easier and more enjoyable.
Written by a customer while visiting Dyson
Posted by: Bre Uff
Gender:Female
Verified Purchase:Yes
I bought this almost a month agobecause it was on sale, I loved my animal cleaner but I’ve had to replace the battery a few times then eventually it wouldn’t hold the charge. This new vacuum doesn’t have the power that my old vacuum had unless you turn it onn high then the battery runs down fast.
I.don’t love this like my old one!!!
I.don’t love this like my old one!!!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 26, 2025
Thank you for sharing your experience. We are truly sorry about the frustration and disappointment you have encountered with your new Dyson vacuum. Finding that the performance does not match your previous Animal cleaner, particularly with power and battery life, is understandably upsetting, and the impact on your satisfaction has clearly added to your concerns. We recognize how important it is to feel confident in both the product and the service, and we regret that your expectations were not met. If you are open to it, we would like to help make this right. Please consider reaching out to our chat or voice support team, so we can review your case in detail and explore options to resolve it swiftly. Your satisfaction matters deeply to us, and we remain committed to ensuring you receive the quality and care you deserve. We appreciate your patience and hope to restore your confidence in our service.
Written by a customer while visiting Dyson
Posted by: dp2025
Gender:Female
Verified Purchase:Yes
This is my 4th Dyson vacuum. The Dyson V9 Motorbar was delivered on December 2nd. I've used 2 weeks and it is no longer working. This vacuum will not turn on or do anything. Returning.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 23, 2025
Thank you for reaching out to Dyson and sharing your feedback with us. We truly appreciate your loyalty and the details you’ve provided. We’re sorry to hear about the inconvenience you’re experiencing with your Dyson V9 Motorbar, and we completely understand how frustrating it must be for the vacuum to stop working after such a short time. Please be assured that we’re here to help and want to make this right for you. If you face any performance issues, we kindly request you to contact us via live chat or call, where our dedicated agents will be happy to assist you further and ensure your concern is resolved promptly.
Written by a customer while visiting Dyson
Posted by: RoniJ
Gender:Female
Verified Purchase:Yes
Years ago I had the Dyson animal ball in my home where we had two dogs and four cats. After moving to an apartment with my one no -shedding dog I sold it and purchased another brand of stick vacuum. I hated it. When I saw this V9 on sale for less than half price I ordered it at once and received it two days later. What I love - it’s solidly built, holds its charge, and works beautiful both on laminate floors and area rugs. What I don’t like is having to keep my finger on the trigger at all times which is painful on my arthritic right hand. Must use my left. Also wish there were a headlight. And finally, when I empty the dust bin I have to reach in to pull the was of material out - something I hated about my cheaper stick vacuum. I expect this is the best on the market and am
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
much more satisfied with it overall than previous one. But honestly - couldn’t you have provided a light and an on button that stays on?
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you sincerely for taking the time to share such a thoughtful review with us. We are delighted to know that your Dyson V9 has impressed you with its solid design, reliable battery life, and excellent performance on both laminate floors and area rugs. We also truly value your detailed feedback regarding the trigger, headlight, and dust bin design, and want to assure you that we are taking this as important input to help guide future improvements. Your satisfaction is very important to us, and we remain committed to ensuring you continue to enjoy the very best experience with your Dyson tools. Thank you again for your trust in Dyson and for being part of our community.
Written by a customer while visiting Dyson
Posted by: Mde74690
Gender:Male
Verified Purchase:Yes
We have one at home and bought this for the RV
Love both
Love both
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Thank you so much for sharing your wonderful review! We are thrilled to hear that you not only enjoy your Dyson at home but also found it the perfect choice for your RV. It’s fantastic to know that both machines are making a positive difference for you, and we truly appreciate your trust in Dyson to deliver performance and convenience wherever you need it.
Written by a customer while visiting Dyson
Posted by: Albo
Gender:Male
Verified Purchase:Yes
This is my 2nd Dyson Motorbar, very pleased with it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 21, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that you find your Dyson Motorbar easy to use and that you’re very pleased with your second one. Should you ever have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson