Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
202
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
166 out of
220)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: what
Verified Purchase:Yes
when using the battery always comes loose the way it is setup.
Response from DysonBy Dyson Customer Service, January 14, 2026
Hi, thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience, and we’re sorry to hear that the battery feels loose during use. Your comments are valuable, and we’ll make sure they’re passed along to the relevant team. If you notice any performance issues because of this, please don’t hesitate to reach out to us via live chat at http://ms.spr.ly/6427t7Zr5 or by calling our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: The cleaning lady
Gender:Female
Verified Purchase:Yes
I do like this device, but the mopping head gets dirty and starts to streak. Idk if I need to use a different cleaner with it or what? I do vacuum before I mop.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you for sharing your feedback! We’re glad to hear that you like the device and appreciate your note about the mopping head getting dirty and causing streaks. If you face any performance issues, we kindly request you to contact us via live chat or call, where our agents will be happy to assist you and provide guidance. Your input is valuable to us, and we truly appreciate you taking the time to share it; thank you again!
Written by a customer while visiting Dyson
Posted by: Boater26
Verified Purchase:Yes
Love the vacuum, especially the way it dumps the waste.
Response from DysonBy Dyson Customer Service, January 13, 2026
Thank you for sharing your experience! We’re thrilled to hear you love the lightweight design and the easy waste disposal feature. Your feedback means a lot to us and inspires us to keep creating products that make cleaning effortless.
Written by a customer while visiting Dyson
Posted by: DirtH8ter
Verified Purchase:Yes
I got my vacuum as a Christmas gift. As far as functionality goes, it does the job really well. The only downside is that the 40-minute usage time allowed by the battery is kind of not adequate. I have to recharge one more time to finish the entire house.
Response from DysonBy Dyson Customer Service, January 13, 2026
Hello, we’re so glad you’re enjoying the performance of your Dyson and appreciate your feedback on battery life. We know uninterrupted cleaning matters, and we’re always looking for ways to improve. Please feel free to contact us through live chat or phone, and we’ll share tips and solutions to make your experience even better.
Written by a customer while visiting Dyson
Posted by: Les#1
Verified Purchase:Yes
I got this for Christmas and it seems to be able to clean up my main floor pretty fast. I vacuum every day because of my dogs so I needed something light to operate. My Dyson animal gets to heavy and I don’t like where I have to touch or push for the different levels.
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for your kind words! We’re happy to hear your Dyson is making cleaning faster and easier, especially with the lightweight design for everyday use. Your feedback helps us keep improving, and we’re glad you’re enjoying the experience.
Written by a customer while visiting Dyson
Posted by: Heather
Gender:Female
Verified Purchase:Yes
I love everything about this vacuum. The attachments are so practical. The whole unit is very lightweight and easily reaches behind and between furniture without having to move furniture. It's very powerful yet quiet, and picks up pet hair so easily. I really love the wall mount to keep everything together and to easily charge the vacuum. I wish I would have had this years ago.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for sharing your enthusiasm with us! We’re thrilled to hear how much you’re enjoying your Dyson, from the practical attachments and lightweight design to the strong, quiet performance and handy wall mount. Making cleaning easier, especially with pets and hard-to-reach areas, is exactly what we aim for. If you ever have questions or need support, our team is always here to help. Thanks again for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: Amazed
Verified Purchase:Yes
This is the most ridiculous tool I’ve seen. For a company known for expensive, but usually justified due to quality - this misses the mark.
There is no way to get the water OFF the floor. I could have just as easily tossed a cup of water onto the floor and slid around on it. The end result was the same - I had to get a mop to clean the floor
Response from DysonBy Dyson Customer Service, January 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, and we truly appreciate you taking the time to let us know. Your input is important and helps us improve our designs and functionality. If you’re experiencing any performance issues or need assistance, please reach out to us via live chat at http://ms.spr.ly/6427tfYLR or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Posted by: JDMcPhee
Gender:Female
Verified Purchase:Yes
This thing clogs up a lot faster than our V7, which we had for several years and only experienced 5 or so true clogs. I have already unclogged this 15+ times in the first month of using it. It really doesn’t little bits of paper, twist ties, etc. like the old machine could. The suction power is good overall and the button for that is amazing and intuitive.
The way it hangs on the wall is different from the V7. I used to have to pull up and out in an arcing motion. This one is straight up. I keep wanting to rip it off the wall. Sad they changed that. It was easier the old way.
Attachments are nice thought the pet hair type attachment really does nothing for the husky hair we battle. The battery time is good and it maneuvers easily though I’d like longer and thinner attachments.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for taking the time to share your detailed experience with your Dyson. We’re glad to hear you enjoy the overall suction, intuitive controls, and battery life. We’re sorry to hear about the frequent clogging and changes to the wall mount that haven’t matched your previous experience with the V7. Your comments about the attachments, especially dealing with husky hair, are also important and have been shared with our team for review. If you’d like tips to help reduce clogging or get more from your attachments, please reach out via live chat or phone support. Our team is here and happy to help find a solution that works for your needs. Thank you again for your honest feedback, it helps us keep improving.
Written by a customer while visiting Dyson