Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1 out of 5
4.1
(350 Reviews)
Open Ratings Snapshot
Rating breakdown 350 reviews
5 Stars
197
4 Stars
65
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product. 
(
163 out of 217
)
Best Buy Privacy Policy
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Customer Rating
1 out of 5
1
Do not waste your money!
on January 10, 2026
Posted by: Amazed
Verified Purchase:Yes
This is the most ridiculous tool I’ve seen. For a company known for expensive, but usually justified due to quality - this misses the mark.
There is no way to get the water OFF the floor. I could have just as easily tossed a cup of water onto the floor and slid around on it. The end result was the same - I had to get a mop to clean the floor
Response from DysonBy Dyson Customer ServiceJanuary 12, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, and we truly appreciate you taking the time to let us know. Your input is important and helps us improve our designs and functionality. If you’re experiencing any performance issues or need assistance, please reach out to us via live chat at http://ms.spr.ly/6427tfYLR or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll be happy to assist you further.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Nice but not as nice as previous models
on January 9, 2026
Posted by: JDMcPhee
Gender:Female
Verified Purchase:Yes
This thing clogs up a lot faster than our V7, which we had for several years and only experienced 5 or so true clogs. I have already unclogged this 15+ times in the first month of using it. It really doesn’t little bits of paper, twist ties, etc. like the old machine could. The suction power is good overall and the button for that is amazing and intuitive.
The way it hangs on the wall is different from the V7. I used to have to pull up and out in an arcing motion. This one is straight up. I keep wanting to rip it off the wall. Sad they changed that. It was easier the old way.
Attachments are nice thought the pet hair type attachment really does nothing for the husky hair we battle. The battery time is good and it maneuvers easily though I’d like longer and thinner attachments.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJanuary 12, 2026
Thank you for taking the time to share your detailed experience with your Dyson. We’re glad to hear you enjoy the overall suction, intuitive controls, and battery life. We’re sorry to hear about the frequent clogging and changes to the wall mount that haven’t matched your previous experience with the V7. Your comments about the attachments, especially dealing with husky hair, are also important and have been shared with our team for review. If you’d like tips to help reduce clogging or get more from your attachments, please reach out via live chat or phone support. Our team is here and happy to help find a solution that works for your needs. Thank you again for your honest feedback, it helps us keep improving.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Great vacuum
on January 9, 2026
Posted by: vacuum review
Verified Purchase:Yes
Really great vacuum.It's light, easy to maneuver, and sucks up everything in sight.
Response from DysonBy Dyson Customer ServiceJanuary 12, 2026
Thanks so much for sharing your experience with us. We’re really happy to hear that your vacuum feels light, easy to maneuver, and is picking up everything so effortlessly for you. It means a lot to know it’s making your cleaning routine easier. We truly appreciate your feedback!
Written by a customer while visiting Dyson
Customer Rating
3 out of 5
3
Sucks for a short time-not worth price
on January 8, 2026
Posted by: Cleaning 2011
Gender:Female
Verified Purchase:Yes
Got this as a gift-was super excited, long-time dyson owner. The highest suction (which is the only one worth using) has a VERY limited battery life even on a full charge-disappointing!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer ServiceJanuary 9, 2026
Thank you for sharing your feedback with us. We truly appreciate your loyalty as a long-time Dyson owner and your excitement in receiving this gift. We completely understand your concern about the battery life on the highest suction setting and how important it is for your machine to deliver the performance you expect. Your satisfaction is very important to us, and we’d love the opportunity to make this experience better for you. If you’re comfortable, please reach out to our live chat or call our support team, where we’re ready to assist you with tips, guidance, or solutions tailored to your needs. Thank you again for your input. We look forward to helping you get the most from your Dyson machine!
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Good suction and light weight
on January 8, 2026
Posted by: Barb
Verified Purchase:Yes
received this for Christmas 2025. It picks up dirt and hair just fine. My only wish would be that it would have a "constant on" feature instead of me having to hold the trigger the whole time.
Response from DysonBy Dyson Customer ServiceJanuary 9, 2026
Hello, thanks for taking the time to leave a review. It’s great to know your Dyson is picking up dirt and hair effectively. We hear you on the constant‑on feature having to hold the trigger the entire time can certainly be noticeable during longer cleans. Your feedback is valuable to us. If you would like to explore ways to make cleaning more comfortable or have any concerns, our Live Chat and phone support teams are here to help.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
Mostly great
on January 7, 2026
Posted by: calibrikaye
Gender:Female
Verified Purchase:Yes
We’ve had the Animal V8 for 6 years and been so happy. I was hoping an update would be the power trigger on the handle clicking in while in use-I dislike having to keep it pressed down. Mostly satisfied with the V9 Submarine so far. The device is more light weight and maneuvers extremely well. The mop feature is great though additional attention is needed when cleaning spots (I have two young boys and a dog) on the floor and the mop head change out and drying time can be an extra hassle. This is a device I use daily in my home.
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJanuary 8, 2026
Thank you for sharing your experience with us! We’re thrilled to hear that your V8 Animal served you well for six years and that you’re enjoying the lightweight design and maneuverability of the V9 Submarine. It’s great to know the mop feature is making a difference in your daily cleaning routine, especially with a busy household! We truly appreciate your feedback on the power trigger and mop head maintenance. Your insights help us continue improving our products to better suit your needs. Thank you for being a valued Dyson owner and for taking the time to share your thoughts!
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
Filter cleaning message though clean
on January 6, 2026
Posted by: Sbkdy
Verified Purchase:Yes
Always get a message to clean the filter .., even after cleaning also says the same.. I am really fed up with the cleaning process
Response from DysonBy Dyson Customer ServiceJanuary 8, 2026
Hi, thank you for sharing your feedback with us. We appreciate your time, and sorry for the inconvenience and want to assure you that we’re here to help. If you experience any performance issues or need further assistance, please reach out to us via live chat at http://ms.spr.ly/6425tNGBB or call our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’ll do everything we can to ensure you have the best experience possible.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Easy to use and awesome performance.
on January 6, 2026
Posted by: Grandmere52
Gender:Female
Verified Purchase:Yes
I received this for Christmas and I can not tell you enough how much I love this vacuum!!! It is so easy to use. So powerful!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer ServiceJanuary 8, 2026
Hi there, thank you so much for sharing this it’s wonderful to hear how much you’re loving your vacuum! We’re thrilled that the performance and ease of use have made such a great impression, especially as a Christmas gift. If you ever have questions or need tips to get even more out of your machine, our Live Chat and phone support teams are always happy to help.
Written by a customer while visiting Dyson
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