Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1 out of 5
4.1
(356 Reviews)
Open Ratings Snapshot
Rating breakdown 356 reviews
5 Stars
202
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product. 
(
166 out of 220
)
Best Buy Privacy Policy
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Customer Rating
5 out of 5
5
on January 30, 2026
Posted by: Junebug
Verified Purchase:Yes
I’ve used this once and am very impressed with it. It’s my first Dyson product and it’s great.
Response from DysonBy Dyson Customer Service, January 30, 2026
Hello there, thank you for sharing your experience. We’re delighted to hear you’re impressed with your first Dyson product. Welcome to the Dyson family, enjoy your new machine!
Written by a customer while visiting Dyson
Customer Rating
2 out of 5
2
Disappointed
on January 30, 2026
Posted by: Rat0131
Verified Purchase:Yes
Purchased several weeks ago but had to return because the vacuum doesn't hold much dirt and then I couldn't remove the dirt container to dump.
Response from DysonBy Dyson Customer Service, January 30, 2026
Hello there, thank you for sharing your experience with us. We’re sorry to hear that the vacuum didn’t meet your needs and that you had trouble removing the dirt container. If you need any assistance in the future or have questions about our products, please contact us by phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6423QyJZx. We’re here to help.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Great Product
on January 30, 2026
Posted by: Traveling Human
Verified Purchase:Yes
LLightweight and powerful. Another Dyson top quality product that blows away the competition if you have the cash to dish out.
Response from DysonBy Dyson Customer Service, January 30, 2026
Hello, thank you for sharing your thoughts about the Dyson V9 Motorbar. We are delighted to hear that you find it lightweight, powerful, and a standout in its class. Our goal is to create machines that deliver exceptional performance without compromise, and it’s great to know the V9 Motorbar is meeting your expectations. At Dyson, we’re committed to precision engineering and high-quality design, helping to ensure every clean is thorough and effortless. Your feedback highlights the value we strive to bring to every owner. If you have any questions or need support in the future, our chat and voice support teams are always ready to help. Thank you again for your review.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
on January 30, 2026
Posted by: Cindy4130
Verified Purchase:Yes
I love the power my new vacuum has. The only issue I have with it is I’m short so I have problems lifting the canister straight up to take it off the stick to empty it.
Response from DysonBy Dyson Customer Service, January 30, 2026
Hello there, thank you for your feedback. We’re glad to hear you love the power of your new vacuum. We understand how handling and emptying the canister can be challenging, especially if the design isn’t fitting your needs. If you’d like help or tips with removing the canister, please contact us by phone at 1-866-693-9766 or use Live Chat at http://ms.spr.ly/6424QyH6a. We’re here to support you and make your Dyson experience easier.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Excellent product
on January 28, 2026
Posted by: Happy Texas User
Verified Purchase:Yes
Everything about the V9 is amazing!. I broke my wrist a few years back and my V8 is a little heavier than the V9. I thought it would be heavy, but its not! Now I can vacuum with ease and without pain. I am a Dyson customer and have been for years and happy with all my Dyson products, not only the V9. Thank you Dyson!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 28, 2026
Hi there thanks so much for sharing your story. We’re sorry to hear about your wrist injury and glad the V9 feels lighter and more comfortable to use. It’s great to know you’ve had a positive experience with all your Dysons over the years. If you ever need any tips or run into questions, we’re always here for you just start a live chat or give us a call.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Love Dyson
on January 28, 2026
Posted by: Jeanie13
Verified Purchase:Yes
I. Love my Dyson. The only thing negative I can say is that it is a little heavy and Yiu have 5o keep your finger on the on switch.
Response from DysonBy Dyson Customer Service, January 29, 2026
Hello, thank you for sharing your feedback. We are thrilled to hear that you love your Dyson V9 Motorbar and appreciate your honest comments about its design. We understand that a lighter feel and a different power switch could enhance the experience even further. Your input helps us keep improving, every detail matters to us. If you have any questions or need support, our chat and voice teams are ready to help. Thanks again for choosing Dyson and taking the time to share your thoughts.
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
battery failure.
on January 27, 2026
Posted by: golfmon
Verified Purchase:Yes
we bought this a month ago and realized the battery will not charge. so back to the store we go for an exchange. frustrating after unpacking it all.
Response from DysonBy Dyson Customer Service, January 28, 2026
Thank you for taking the time to share your feedback; we really appreciate it. We understand how upsetting it is to experience a battery that won’t charge, especially after just buying and unpacking your new machine. We’re sorry for the inconvenience this has caused. If you continue to face any performance issues, please don’t hesitate to contact us via live chat or by phone; our agents would be happy to assist you and ensure the problem is resolved. Thank you again for your input; it’s valuable and helps us improve.
Written by a customer while visiting Dyson
Customer Rating
4 out of 5
4
new
on January 27, 2026
Posted by: cowboy
Verified Purchase:Yes
I just got my v8 and trying it out to see what it can do.
Response from DysonBy Dyson Customer Service, January 28, 2026
Hello, thank you for sharing your feedback. We are pleased to hear that you are trying out your new Dyson V8 and exploring its capabilities. This machine is designed to deliver strong suction and versatile cleaning, making it easy to tackle dust, debris, and pet hair across different surfaces. At Dyson, we’re committed to combining advanced technology with user-friendly design to help you achieve the best possible results. If you have any questions as you continue to use your Dyson V8 or need support with features, attachments, or maintenance, please do not hesitate to contact our chat or voice support team. We are always happy to help.
Written by a customer while visiting Dyson
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