Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(356 Reviews)
Rating breakdown 356 reviews
5 Stars
202
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
166 out of
220)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Teddy's girl
Gender:Female
Verified Purchase:Yes
I find it hard to release the main motor piece to the long tube. I have arthritis and can't pull both sections at the same time. It fills easily and I have to empty many times. It is, however, lightweight and maneuvers easily. I totally LOVE that it's cordless. The sound is not bad at all.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 9, 2026
Hi, thank you for leaving your review and sharing your experience with your Dyson cordless machine. We're glad to hear you love the cordless design, the lightweight feel, and how easily it maneuvers. Those are features we’re proud of! We appreciate you letting us know about the difficulty with releasing the main motor piece and frequent emptying, especially as you manage arthritis. We want your daily use to be as comfortable as possible, so we invite you to contact our live chat or voice support team, who are ready and waiting to help find ways to suit your needs. Your satisfaction is important to us, and we're here to support you in getting the most from your Dyson. Thank you again for your valuable feedback—we’re excited to help make your experience even better!
Written by a customer while visiting Dyson
Posted by: Coco
Verified Purchase:Yes
Very difficult to remove container holding dust and dirt.
Response from DysonBy Dyson Customer Service, February 9, 2026
Thank you so much for sharing your feedback with us; we truly appreciate it. We’re sorry to hear that removing the container holding dust and dirt is proving difficult, and we completely understand how frustrating that can be. Please know your concern is noted, and we're grateful you brought it to our attention. If you experience any performance issues or need extra help, we encourage you to contact us via live chat or call; our team is always happy to assist. Thank you again for letting us know; we’re always working to make things better for you.
Written by a customer while visiting Dyson
Posted by: Lisa
Verified Purchase:Yes
I was not convinced this vacuum was going to do the job until I vacuumed the first room, looked at the filter and noticed it was full. I am now very excited to get to my other rooms, cars etc. Thank you!
Response from DysonBy Dyson Customer Service, February 8, 2026
Thank you so much for sharing your experience! There's nothing like seeing that filter fill up to prove a machine's worth. We’re glad you’re part of the Dyson family and hope you enjoy cleaning every corner. If you ever need support or advice, you know where to find us.
Written by a customer while visiting Dyson
Posted by: Elainemh
Gender:Female
Verified Purchase:Yes
I bought this new and used it one time before it stopped working. Had to return.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 9, 2026
Hi, thank you so much for contacting Dyson and for sharing your experience with us. We appreciate your feedback, and we’re sorry to hear that your machine stopped working after just one use, that’s certainly not the experience we want for you. If you ever run into any performance issues again, please feel free to reach out to us through live chat at http://ms.spr.ly/6427QOQd7 or by calling our support team at 866‑693‑9766. Our hours are Monday to Friday from 8:00 AM to 7:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. Our agents will be more than happy to help with arranging a repair or answering any questions you may have.
Written by a customer while visiting Dyson
Posted by: RStarr
Verified Purchase:Yes
We replaced an expensive well known brand with the Dyson v9 motorbar. It is so lightweight it feels like a toy, but a toy it is not !!! We have had the v9 for a few weeks now and it keeps pulling up hair and dirt that we didn’t know was embedded into the carpets. What is amazing is that with all the hair that had been picked up by the vacuum, not a single strand is wrapped around the brush bar. The engineering is incredible right down to the packaging it came in. The technology is astounding as it alerts you and displays a tutorial on how to clean and replace the secondary filter.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 1, 2026
Thank you so much for sharing your experience with the Dyson V9. We’re delighted to hear it’s making such a difference in your home, and even uncovering hidden hair and dirt! It’s great to know you’ve enjoyed its lightweight design, advanced technology, and hassle-free brush bar. Your feedback means a lot, and we’ll share your kind words with our engineering team. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: carrots
Gender:Female
Verified Purchase:Yes
I bought one first and had to return it within 2 months. One of the red buttons stopped operating. The replacement is great so far.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 8, 2026
Thank you for sharing your feedback. We’re sorry to hear that your first Dyson V9 Submarine Extra developed an issue with the red button so soon after purchase. Reliable performance is a priority for us, and we regret any inconvenience this caused. We are pleased the replacement is working well and delivering the results you expect. If you have any further questions or need assistance going forward, please reach out to our chat or voice support team. Your satisfaction matters, and we appreciate you taking the time to let us know about your experience. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: Tired, sore finger
Gender:Female
Verified Purchase:Yes
The Dyson is great, but whoever designed it with a trigger that has to be depressed the whole time you're using it made a serious mistake. What's wrong with an on/off switch? I can't do my whole house with it because my trigger finger won't last that long.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 7, 2026
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re sorry to hear that the trigger design has been uncomfortable for you. If you ever experience any performance issues or need support, please feel free to reach out to us through live chat at http://ms.spr.ly/6429Q3t2S or by calling our team at 866‑693‑9766. Our support hours are Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re always here to help.
Written by a customer while visiting Dyson
Posted by: Not a clean queen
Gender:Female
Verified Purchase:Yes
Not a bad vacuum. But a few issues I would have liked to know about before buying. Very small dust bin. Filter requires frequent washing and 24 hrs to dry before smother vacuum session. Instructions are for illiterates. I am not so I had a lot of problems understanding them. Battery life was ok. Easy to use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback. We are pleased that you find the Dyson V9 Motorbar easy to use and that the battery life meets your needs, as usability and convenience are at the core of our product design. We regret that the dust bin capacity and the frequency of filter maintenance did not meet your expectations. We also understand that clear and detailed instructions are essential, and we appreciate you highlighting this area for improvement. Your comments help us continue to refine our machines and support materials to better serve our users. If you’re open to it, we’d be glad to offer tips for more efficient bin management and filter care, or direct you to additional resources for clearer step-by-step guidance. Please contact our chat or voice support team, and we will do our best to enhance your experience. Thank you again for your input.
Written by a customer while visiting Dyson