Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
197
4 Stars
65
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
163 out of
217)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Tired, sore finger
Gender:Female
Verified Purchase:Yes
The Dyson is great, but whoever designed it with a trigger that has to be depressed the whole time you're using it made a serious mistake. What's wrong with an on/off switch? I can't do my whole house with it because my trigger finger won't last that long.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 7, 2026
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re sorry to hear that the trigger design has been uncomfortable for you. If you ever experience any performance issues or need support, please feel free to reach out to us through live chat at http://ms.spr.ly/6429Q3t2S or by calling our team at 866‑693‑9766. Our support hours are Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re always here to help.
Written by a customer while visiting Dyson
Posted by: Not a clean queen
Gender:Female
Verified Purchase:Yes
Not a bad vacuum. But a few issues I would have liked to know about before buying. Very small dust bin. Filter requires frequent washing and 24 hrs to dry before smother vacuum session. Instructions are for illiterates. I am not so I had a lot of problems understanding them. Battery life was ok. Easy to use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback. We are pleased that you find the Dyson V9 Motorbar easy to use and that the battery life meets your needs, as usability and convenience are at the core of our product design. We regret that the dust bin capacity and the frequency of filter maintenance did not meet your expectations. We also understand that clear and detailed instructions are essential, and we appreciate you highlighting this area for improvement. Your comments help us continue to refine our machines and support materials to better serve our users. If you’re open to it, we’d be glad to offer tips for more efficient bin management and filter care, or direct you to additional resources for clearer step-by-step guidance. Please contact our chat or voice support team, and we will do our best to enhance your experience. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Busy bee
Gender:Female
Verified Purchase:Yes
My second Dyson. I had a v6 for years. It was time to replace it. So I tried this newer model. Very pleased.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Five stars and a returning Dyson owner—there’s no higher compliment. It’s great to hear that after years with your V6, moving to a newer model has delivered the satisfaction you expected. Thank you for coming back to the brand and for taking the time to share how pleased you are with the upgrade.
Written by a customer while visiting Dyson
Posted by: LizR
Gender:Female
Verified Purchase:Yes
I received this as a gift for my birthday, and I love it! The only problem is that the battery just suddenly stopped working about 2 weeks after I started using it. Battery shows fully charged but the unit won’t turn on. We bought a new battery, and it’s worked great since. I love how easy it is to get under furniture, to pick up small messes without needing the heavy vacuum, and so far I’ve used 3 attachments on a regular basis. Our cleaning lady definitely prefers using this to our regular size vacuum! I need to figure out replacing the battery under warranty, but I love this handy vacuum and highly recommend it!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback. We are pleased to hear that you’re enjoying the versatility and convenience of the Dyson V9 Motorbar, especially for quick clean-ups and reaching under furniture, and that using the attachments has made cleaning easier for you and your cleaning lady. We regret that you experienced an issue with the original battery, as dependable performance is key to our commitment. We appreciate you bringing this to our attention and recommend reaching out to our support team. Your satisfaction is important to us, and we remain dedicated to helping you get the most from your Dyson machine. Thank you again for your input and recommendation.
Written by a customer while visiting Dyson
Posted by: Swish
Gender:Male
Verified Purchase:Yes
The best thing is that everything comes apart for easy cleaning. Lots of hair was wrapped around the motor bar but was easily cleaned because I took it apart and removed the hair with no problem. Would be nice to have a lock on the trigger switch to ease any finger fatigue. Would also be nice to have some type of mechanism at the universal joint at the bottom of the stick to keep the unit upright and standing on its own. Otherwise, a great machine.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your thoughtful review, and for recognising the engineering behind your Dyson. We are delighted to hear how easy cleaning has been for you and appreciate your feedback about the trigger switch and upright mechanism, ideas like yours inspire us to keep improving our products. Your insight into handling hair around the motor bar is especially valuable. We are always looking for ways to enhance the user experience, and feedback from customers like you helps drive our innovation. Thank you again for your support and for choosing Dyson.
Written by a customer while visiting Dyson
Posted by: Susan
Gender:Female
Verified Purchase:Yes
Our vacuum stopped working within two weeks of purchase. Using the app we were advised a new battery was needed. We requested the new battery since pir purchase was still under warranty and have not received a response. We are very disappointed in our purchase. This is most expensive vacuum I have ever purchased and am shocked by how poor the quality.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback and letting us know about your recent experience. We understand how disappointing it can be when a product does not work as expected, especially after making a significant investment. If you are willing, we invite you to contact our live chat or call support team. This will allow us the opportunity to resolve the battery issue promptly and ensure that your Dyson performs at its best. Your satisfaction is very important to us, and we are committed to providing the support you deserve.
Written by a customer while visiting Dyson
Posted by: Pretty girl
Verified Purchase:Yes
I am very satisfied with this vacuum. It’s easy to use on my carpet. Light weight and easy to keep clean.
Response from DysonBy Dyson Customer Service, February 5, 2026
Thank you for sharing your feedback. We are pleased to hear that your vacuum is easy to use, lightweight, and simple to keep clean—especially on your carpet. If you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Linda
Verified Purchase:Yes
I’ve always heard good things about Dyson. I always wanted one but the price I thought was high. Not anymore! It’s the best vacuum I’ve ever had!! Well worth the money!! It’s lighter weight and easy on my back. It’s so easy to empty and clean too.
Response from DysonBy Dyson Customer Service, February 5, 2026
Thank you so much for your kind words! We’re really glad you found our vacuum to be powerful and easy on your back—it’s exactly what we aim for. Your honest review helps others make confident choices, and we truly appreciate that. If you ever have questions or want tips, we’re always here to chat.
Written by a customer while visiting Dyson