Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
199
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
165 out of
219)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Elainemh
Gender:Female
Verified Purchase:Yes
I bought this new and used it one time before it stopped working. Had to return.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 9, 2026
Hi, thank you so much for contacting Dyson and for sharing your experience with us. We appreciate your feedback, and we’re sorry to hear that your machine stopped working after just one use, that’s certainly not the experience we want for you. If you ever run into any performance issues again, please feel free to reach out to us through live chat at http://ms.spr.ly/6427QOQd7 or by calling our support team at 866‑693‑9766. Our hours are Monday to Friday from 8:00 AM to 7:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. Our agents will be more than happy to help with arranging a repair or answering any questions you may have.
Written by a customer while visiting Dyson
Posted by: RStarr
Verified Purchase:Yes
We replaced an expensive well known brand with the Dyson v9 motorbar. It is so lightweight it feels like a toy, but a toy it is not !!! We have had the v9 for a few weeks now and it keeps pulling up hair and dirt that we didn’t know was embedded into the carpets. What is amazing is that with all the hair that had been picked up by the vacuum, not a single strand is wrapped around the brush bar. The engineering is incredible right down to the packaging it came in. The technology is astounding as it alerts you and displays a tutorial on how to clean and replace the secondary filter.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 1, 2026
Thank you so much for sharing your experience with the Dyson V9. We’re delighted to hear it’s making such a difference in your home, and even uncovering hidden hair and dirt! It’s great to know you’ve enjoyed its lightweight design, advanced technology, and hassle-free brush bar. Your feedback means a lot, and we’ll share your kind words with our engineering team. Thanks again for choosing Dyson!
Written by a customer while visiting Dyson
Posted by: carrots
Gender:Female
Verified Purchase:Yes
I bought one first and had to return it within 2 months. One of the red buttons stopped operating. The replacement is great so far.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 8, 2026
Thank you for sharing your feedback. We’re sorry to hear that your first Dyson V9 Submarine Extra developed an issue with the red button so soon after purchase. Reliable performance is a priority for us, and we regret any inconvenience this caused. We are pleased the replacement is working well and delivering the results you expect. If you have any further questions or need assistance going forward, please reach out to our chat or voice support team. Your satisfaction matters, and we appreciate you taking the time to let us know about your experience. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: Tired, sore finger
Gender:Female
Verified Purchase:Yes
The Dyson is great, but whoever designed it with a trigger that has to be depressed the whole time you're using it made a serious mistake. What's wrong with an on/off switch? I can't do my whole house with it because my trigger finger won't last that long.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 7, 2026
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience, and we’re sorry to hear that the trigger design has been uncomfortable for you. If you ever experience any performance issues or need support, please feel free to reach out to us through live chat at http://ms.spr.ly/6429Q3t2S or by calling our team at 866‑693‑9766. Our support hours are Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re always here to help.
Written by a customer while visiting Dyson
Posted by: Not a clean queen
Gender:Female
Verified Purchase:Yes
Not a bad vacuum. But a few issues I would have liked to know about before buying. Very small dust bin. Filter requires frequent washing and 24 hrs to dry before smother vacuum session. Instructions are for illiterates. I am not so I had a lot of problems understanding them. Battery life was ok. Easy to use.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback. We are pleased that you find the Dyson V9 Motorbar easy to use and that the battery life meets your needs, as usability and convenience are at the core of our product design. We regret that the dust bin capacity and the frequency of filter maintenance did not meet your expectations. We also understand that clear and detailed instructions are essential, and we appreciate you highlighting this area for improvement. Your comments help us continue to refine our machines and support materials to better serve our users. If you’re open to it, we’d be glad to offer tips for more efficient bin management and filter care, or direct you to additional resources for clearer step-by-step guidance. Please contact our chat or voice support team, and we will do our best to enhance your experience. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Busy bee
Gender:Female
Verified Purchase:Yes
My second Dyson. I had a v6 for years. It was time to replace it. So I tried this newer model. Very pleased.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Five stars and a returning Dyson owner—there’s no higher compliment. It’s great to hear that after years with your V6, moving to a newer model has delivered the satisfaction you expected. Thank you for coming back to the brand and for taking the time to share how pleased you are with the upgrade.
Written by a customer while visiting Dyson
Posted by: LizR
Gender:Female
Verified Purchase:Yes
I received this as a gift for my birthday, and I love it! The only problem is that the battery just suddenly stopped working about 2 weeks after I started using it. Battery shows fully charged but the unit won’t turn on. We bought a new battery, and it’s worked great since. I love how easy it is to get under furniture, to pick up small messes without needing the heavy vacuum, and so far I’ve used 3 attachments on a regular basis. Our cleaning lady definitely prefers using this to our regular size vacuum! I need to figure out replacing the battery under warranty, but I love this handy vacuum and highly recommend it!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your feedback. We are pleased to hear that you’re enjoying the versatility and convenience of the Dyson V9 Motorbar, especially for quick clean-ups and reaching under furniture, and that using the attachments has made cleaning easier for you and your cleaning lady. We regret that you experienced an issue with the original battery, as dependable performance is key to our commitment. We appreciate you bringing this to our attention and recommend reaching out to our support team. Your satisfaction is important to us, and we remain dedicated to helping you get the most from your Dyson machine. Thank you again for your input and recommendation.
Written by a customer while visiting Dyson
Posted by: Swish
Gender:Male
Verified Purchase:Yes
The best thing is that everything comes apart for easy cleaning. Lots of hair was wrapped around the motor bar but was easily cleaned because I took it apart and removed the hair with no problem. Would be nice to have a lock on the trigger switch to ease any finger fatigue. Would also be nice to have some type of mechanism at the universal joint at the bottom of the stick to keep the unit upright and standing on its own. Otherwise, a great machine.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 6, 2026
Thank you for sharing your thoughtful review, and for recognising the engineering behind your Dyson. We are delighted to hear how easy cleaning has been for you and appreciate your feedback about the trigger switch and upright mechanism, ideas like yours inspire us to keep improving our products. Your insight into handling hair around the motor bar is especially valuable. We are always looking for ways to enhance the user experience, and feedback from customers like you helps drive our innovation. Thank you again for your support and for choosing Dyson.
Written by a customer while visiting Dyson