Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
1
Not What I Expected
on March 8, 2024
Posted by: dopeydog
from Austin, Texas
Not thrilled with these earbuds. The sound quality is very tinny, and they have zero bass response. Not really as advertised. If you are looking fora rich sound with good bass, these are not the ones to buy.
Response from jbl.comBy Customer Support, Customer Support, March 8, 2024
Thanks for your feedback. We are here to help with your JBL Vibe Beam. This instance is sometimes caused by the quality of your source, depending on what you are listening to. You may also check the music player app to see if Equalizer is engaged. If engaged, turn off the Equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. You can also try to use our JBL Headphones App to navigate or put the earbuds in your desired mode. If the issue persists, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound! Too bulky
on February 21, 2024
Posted by: JINKIES
I bought these a few months back. I love the sound the only downside about these headphones is that they don't stay in my ear AT ALL! I have swapped out the little rubber piece and still no luck. I sweat a lot while working out. Even while running they fall out. I have cleaned out my ears prior to using and still no change. Hope this helps
By Customer Support, February 22, 2024
We appreciate your feedback on our JBL Vibe Beam. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Average
on February 9, 2024
Posted by: Nacki
from Mn
It is pretty standard. It is good for the price and I would repurchase if needed.
Written by a customer while visiting jbl.com
Customer Rating
3
Nice buds, not great
on January 25, 2024
Posted by: JustMe2
Nice ear buds at a good price with good sound but a terrible choice if you want to pair them with your Apple Watch. I've tried everything and cannot get them to pair with the watch. Convenient when your phone is handy, worthless for working out unless you want to walk around with your phone in your pocket.
Response from jbl.comBy Customer Support, Customer Support, January 25, 2024
Thanks for reaching us. Our JBL Vibe Beam has a Bluetooth Profile of A2DP, AVRCP, and HFP which can be compatible with any device that has Bluetooth enabled. For you to connect your JBL Vibe Beam, remove the buds from their charging case and it will automatically be on pairing mode. Turn on the Bluetooth on your source device and connect your JBL Vibe Beam via Bluetooth connections. We also advise you to contact Apple customer support for you to check the Bluetooth capability of your Apple Watch.
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds!
on January 14, 2024
Posted by: Deefryer92
from St Louis Mo
Great sound and easy to use. The set up was instantly fast.
Very impressed with these ear buds. The price was very very reasonable for the quality.
Very impressed with these ear buds. The price was very very reasonable for the quality.
Written by a customer while visiting jbl.com
Customer Rating
3
Bass an Issue
on January 10, 2024
Posted by: Ken87
I bought these about a month ago. They are well constructed. The case is amazing and the sound is crystal clear.
The reason for only three stars is the bass is really feeble. I have tried different custom equalizer settings, but still cannot generate even moderately acceptable bass.
They work well with my cell phone.
The reason for only three stars is the bass is really feeble. I have tried different custom equalizer settings, but still cannot generate even moderately acceptable bass.
They work well with my cell phone.
By Customer Support, January 10, 2024
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Beam didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Meh
on January 10, 2024
Posted by: SlothTech
from Oklahoma City, OK
These headphones would be 5 ⭐ but they have 2 major issues, one is that radio waves from certain FM stations cause breaks in the connection, and 2 after a few months they stop making a solid connection. As far as the audio quality it's on par for the price range but the major bonus you get is the durability of the earbuds, I had a set where one of the earbuds fell into a deep fryer vat and after drying it continued to work for months. Unfortunately untill JBL is able to fix the connection issues I do not believe I will be buying any more.
Response from jbl.comBy Customer Support, Customer Support, January 12, 2024
We appreciate you taking the time to provide us with your feedback. Here are some troubleshooting steps that can help isolate the issue. First, make sure there is a clear line of sight between devices to avoid interference. Shut down unused Bluetooth devices that could cause interference. Avoid concrete/brick walls that interrupt the signal. Open spaces like parks can also cause issues with Bluetooth signals. Last is the reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than five seconds. If the issue remains, you may contact our customer support at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound, not a good fit
on December 29, 2023
Posted by: Iluvmusic
from Pennsylvania
We bought these for our 10 year old son and they are just too big for his ears. They feel big in mine and my husbands ears too,even with the smallest cushions. They are great earbuds, just not a good fit for us.
Written by a customer while visiting jbl.com