Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
2
Good sound, but Bluetooth hijacking problems
on September 18, 2026
Posted by: switchblade2
Sound first out of the box is really tinny. You'll need the app to adjust the sound to what you want. It sounds great since I adjusted it.
Its biggest issue is connectivity. The earbuds usually remain on even when they are in the case, so it drains the battery. The bigger issue is when you have another bluetooth device connected to it (like a speaker), the earbuds hijack the connection so frequently you have to manually disconnect the earbuds to get them to stop connecting.
Written by a customer while visiting jbl.com
Customer Rating
4
Normal earbuds
on August 6, 2026
Posted by: Pluey
I am a creature of habit, I have been buying these earbuds for a while. You get what you pay for, they’re not amazing but they are very reliable. No fancy bells or whistles, nothing to knock your socks off, just simple earbuds. They do have a small problem where if the case gets a little too dirty on the inside, they won’t charge as well, but that can be fixed very easily with a Q-tip. Also, I found that they near indestructible. I have had my pair be run over by a car and put through the wash,the case survived both incidents.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible
on July 10, 2026
Posted by: bob27000000
Charging fails all the time. Most frustrating pair of earbuds I've ever purchased.
Response from jbl.comBy Customer Support, July 10, 2026
We appreciate your feedback. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can be resolved by cleaning the contact points on the earbuds and charging case. Please try the following troubleshooting:
• The first step is to always clean all contact points, on each earbud and on the charging case.
• You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
• Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
cleaning-earbud-contact-points.png
• Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
• Repeat until the contact points are visibly clean, and charging should work as designed.
• Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
For further assistance, please contact us.
• The first step is to always clean all contact points, on each earbud and on the charging case.
• You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
• Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
cleaning-earbud-contact-points.png
• Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
• Repeat until the contact points are visibly clean, and charging should work as designed.
• Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
So HAPPY with my JBL Beams
on May 18, 2026
Posted by: Sergie C
Great sound at an even greater price! In ear, earbuds can’t replace over ear “headphones” for pure sound quality BUT these things are just so darned convenient and portable for the gym and other activity that isn’t conducive to bigger headphones… did I mention they sound great?!
Written by a customer while visiting jbl.com
Customer Rating
5
Love!
on April 30, 2026
Posted by: HayJo
from Indianapolis, IN
I love them. They’re perfect. I dropped my old JBL earbuds outside and it rained that night and one wouldn’t hold a charge after that: I had to replace them IMMEDIATELY bc they’re perfect for work days. They are great value and have amazing sound quality. They also fit in my ears very comfortably.
Written by a customer while visiting jbl.com
Customer Rating
3
on April 26, 2026
Posted by: Anonymous
from Illinois
Sound Quality Is Good but Not comfortable . Battery life for 4 star
Response from jbl.comBy Customer Support, April 27, 2026
We appreciate your feedback on our JBL Vibe Beam and understand that the comfort did not meet your expectations. We'll make sure to share your feedback with the appropriate team. We recommend trying different ear tip sizes to achieve a proper seal and better comfort, angling the ear tip slightly downward and gently twisting the earbud to secure it in place.
Written by a customer while visiting jbl.com
Customer Rating
1
Once you lose them, dont bother looking for them
on April 19, 2026
Posted by: Nanita
One you lose them, you can never find them. I lost these headphones after always having them close by, seems that without them connected you can find them. You cannot track them if their in the case and you have lost both the headphones within the case. I find it an inconvenience that a company makes an app with such a feature but messes it up by making it only for the ear pieces themselves, I feel they need to acknowledge that people lose things and with the case I have being in black and the case is relatively small its a major inconvenience once you lose them so please add a tracking feature to the case unless the whole motive was to keep them easy to lose, hard
Response from jbl.comBy Customer Support, April 19, 2026
Thanks for your feedback on our JBL Vibe Beam. We appreciate your input, and we'll make sure to forward it to the appropriate team. You may contact us for possible options and further assistance here: https://support.jbl.com/us/en/customer-service/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
on March 24, 2026
Posted by: Epstien
Good sound quality just wish there was more bass and they fit in my ears better.
Written by a customer while visiting jbl.com