Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
5
Good solid product
on August 7, 2024
Posted by: BZ1958
Bought my wife a pair of these ear buds after I purchased a set for myself. We both like them very much!
Written by a customer while visiting jbl.com
Customer Rating
2
Do not buy
on July 10, 2024
Posted by: Will c
Gott them July 10 2024 and the left earbud does not play music even factory reset them and the left one still didn’t work if anyone can fix this let me know
Response from jbl.comBy Customer Support, July 12, 2024
Thanks for your inquiry. Both earbuds of our JBL Vibe Beam should automatically turn On once it's outside the charging case. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. Also, please make sure that the left/right balance control is set to default (centered). Check the balance control on your source device by going to the "Accessibility" settings, on your music player app. This is commonly found in the playback or EQ settings, and on our JBL Headphone App. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Buds
on July 10, 2024
Posted by: fine
I like the ear buds the sound is great.and are easy to use
Written by a customer while visiting jbl.com
Customer Rating
5
Great Buy
on July 6, 2024
Posted by: Sportyget24
Great Buy!!
The sound is nice for the money. I didn’t purchase the noise canceling ear phones but you may want to consider them for outside use.
Written by a customer while visiting jbl.com
Customer Rating
3
on July 1, 2024
Posted by: WcG93
The battery life is awesome the sound quality I'm also happy with but the Bluetooth don't reach very far I put my phone down on a wood pile and by the time I get to the other side to split only 30 feet away they cut out.
Response from jbl.comBy Customer Support, July 1, 2024
Thank you for taking the time to share your feedback about your experience with our JBL Vibe Beam. We're glad to hear that you're impressed with its battery life and sound quality. We also understand that you’re experiencing a connection issue with the unit. Bluetooth connectivity can be influenced by various factors, including obstacles and interference. Try to keep your phone in a higher location or closer to your line of sight while using the headphones. The earbud's Bluetooth range can go up to 10 meters. If you need more help, please contact us so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
5
Best earbuds ever
on May 31, 2024
Posted by: Malukah
from Oroville
I bought these a couple of months again and I love them! I use them everyday at work! Also would like to say I forgot them in my pocket and I washed and dried them and they still work! I couldn’t be more happy with them! Will most definitely get more of there products in the future!
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality to the sound!
on May 8, 2024
Posted by: Crewsy33
from spring feild ilnois
I got this because I needed some earpods and when I got these they were so good. The quality of the music was great and the battery was insanely good.
Written by a customer while visiting jbl.com
Customer Rating
2
To quiet
on May 4, 2024
Posted by: Olivia69
from Arizona
They worked well and were pretty comfortable in the beginning bit for some reason the left earbud just kept getting quieter and now it's barley even audible I don't know why it's like that but it's just really annoying.
Response from jbl.comBy Customer Support, Customer Support, May 5, 2024
Thanks for the feedback. In order for your JBL Vibe Beam to give you the best audio response, you must create a tight seal within your ear canal. Please try to angle the ear tip slightly downward to make it easier to insert into your ear canal then gently twist the earbud to fit it securely into the shape of your ear. You may also check the balance control on your source device by going to the "Accessibility" settings on your music player app, commonly found in the playback or EQ settings, and the balance control on the JBL Headphone App. Next, this is the most common reason for no sound/lack of sound issues. A simple cleaning will almost always fix this problem. Please click on the link below for detailed online instructions. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If the issue remains, please contact our customer support.
Cleaning instruction: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Cleaning instruction: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com