Thanks for sending us your feedback. When wearing the headphones, you will need to gently twist the earbuds for a secure fit while wearing them. If you're looking for headphones with an ear hook design, you can check our JBL Endurance Peak 3.

Thanks for your feedback. We're here to help with your JBL Vibe Beam. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back in the case. To remove the ear tips, please try twisting it. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If you need more help, please contact our customer support.

We appreciate your feedback. We understand that our JBL Vibe Beam did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Our JBL Vibe Beam comes with the JBL Headphones App which allows you to adjust the equalizer settings to improve bass and treble outputs. Another issue could be the audio source you're using might have its own built-in equalization or processing that is affecting the sound. Try playing the same music from a different source to see if the issue persists.