Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
3
Great buds, bad ears
on July 12, 2025
Posted by: Frankie24
from Tucson,Arizona
This is a pretty good budget option. There cheaper than most other earbuds while still having great sound quality. The biggest complaint I have with then is that they won't fit in my ear no matter what u try. Foam tips, putting them in differently, I've tried them all. I can't even stand up or go on a jog without constantly needing to readjust them. And with every other earbud I try they fit perfectly.
Response from jbl.comBy Customer Support, July 14, 2025
Thank you for your feedback. Our JBL Vibe Beam comes with S/M/L ear tips. Make sure to try all the available sizes that best fit your ears. You can try the "Check My Best Fit" banner in the JBL Headphones App to walk you through getting the best fit, and it will let you know when you've accomplished it. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Left Ear Dead
on July 5, 2025
Posted by: mrmerci
I have had these for a few months and though sound quality is okay the left earbud is dead and will not charge. Rather dissapointed on the quality but you get what you pay for. Do yourself a favor and spend a little more money on a higher quality pair of buds.
Response from jbl.comBy Customer Support, July 5, 2025
Thank you for bringing this to our attention. Please make sure to clean the contact points of your earbuds and the charging case. Usually, any charging issues with the earbuds will be resolved after cleaning. If you are still having the same issue, please contact us directly for further assistance. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones
on June 27, 2025
Posted by: Swendel123
from Miami, FL
I love the headphones! Only think I'd ask is that get something so if that i lose them i can track them from an app or something!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound
on June 5, 2025
Posted by: MrRather
Great Sound and price can’t be beat for the quality
Written by a customer while visiting jbl.com
Customer Rating
2
Volume
on June 5, 2025
Posted by: Jmoz
Sound clear but not loud at all, even with the app.
Response from jbl.comBy Customer Support, June 5, 2025
Thanks for your feedback regarding our JBL Vibe Beam. To enjoy the best audio experience, you can use our JBL Fit Checker tools with the "check my best fit" option to see if it helps. If you need more assistance, please reach out to us.
Written by a customer while visiting jbl.com
Customer Rating
3
So so sound
on May 30, 2025
Posted by: JBL Vibes
They are ok sounds not that clean wouldn’t be a rebuy in the future
Response from jbl.comBy Customer Support, May 31, 2025
Thank for your feedback. Our JBL Vibe Beam comes with 3 sizes of sealing eartips. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal to achieve the best seal and secure fit.
Written by a customer while visiting jbl.com
Customer Rating
3
Too large for people with small ears
on May 30, 2025
Posted by: Debbiedoo02
The ear buds work great and pairing was easy. I did have to return them because they were too big for my small ears and would fall out. They did have spare tips that were supposed to be in different sizes but we're not.
Written by a customer while visiting jbl.com
Customer Rating
1
Major battery loss within a year.
on May 16, 2025
Posted by: Tobias32
from Falls Church, VA
The headphones had resonable battery life close to the advertised 8 hours. 10 Months later after I fully charged the headphones I ended up getting 'battery is low" messages after I used them on two 12 minute sessions. The battery shouldn't be draining when I disconnect the bluetooth and closed the case but it appears either that is happening or the battery life drastically decreaed in less than a year. Im glad I got these for free on a promo so I didn't end up wasting money.
Response from jbl.comBy Customer Support, May 16, 2025
Thank you for bringing this to our attention. With TWS earbuds, charging issues are frequently caused by foreign matter on the metal charging contacts, which can include sweat, grease, earwax, and more. These issues can often be resolved by cleaning the contact points on the earbuds and the charging case. For further assistance, please contact our customer support. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com