Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Average customer rating
3.5
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
43
4 Stars
22
3 Stars
20
2 Stars
9
1 Star
21
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Refurbished Excellent - Vibe Beam True Wireless Earbuds - 2023 - Black
Customer Rating
3
Do not fit well
on November 15, 2025
Posted by: TammyjM
They are good overall since I got them for 50% off. I have tried different brands and styles. These however are not a good fit even with the included tip options, not very comfortable either
Response from jbl.comBy Customer Support, November 16, 2025
Thanks for your feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Low sound
on November 15, 2025
Posted by: Cal310
from Los Angeles
The sound is too low. I wish the volume was higher
Response from jbl.comBy Customer Support, November 15, 2025
Thanks for your feedback. Our JBL Vibe Beam has the “Check My Best Fit” feature in the JBL Headphones App, which helps ensure you’re using the correct ear tip size and proper placement for optimal sound. One of the common reasons for low volume is dust/dirt/debris blocking the ear tip screen. We recommend cleaning it using an alcohol-cotton swab of alcohol. If cleaning doesn't solve the problem, the next thing to check is the balance control. Check the balance control on your source device by going to the "Accessibility" settings, music player app, commonly found in the playback or EQ settings, and on the JBL Headphones App. Also, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. We need to determine if the problem is in the device or the headphones. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
Almost great earbuds
on November 14, 2025
Posted by: Czxtvr
I purchased the JBL vibe beam headphones about a month ago ago and I love the sound. However I had to remove the rubber tips off the ear bud for them to fit in my ears and it’s so hard getting the earbuds in and out of the container.
Response from jbl.comBy Customer Support, November 15, 2025
Thanks for your feedback. To achieve the best seal and secure fit with your JBL Vibe Beam, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Great set of earbuds!
on November 13, 2025
Posted by: txfear
Nice sound quality, but clumsy to get out of charging station with larger fingers. Happy with the purchase and quality for the price.
Written by a customer while visiting jbl.com
Customer Rating
4
indestructible
on October 28, 2025
Posted by: mykaksi
This is a honest straight review as an irresponsible user:
I've dropped the case with the pods in them multiple times in water.
I've forgotten I was wearing them in the shower and they got wet throughout multiple instances.
I've worn them while mini-karting and one accidentally fell out and someone ran over it and it was still functional.
Finally, I've accidentally forgotten it in the washer and dryer multiple times and they still function.
The sound quality is good enough for me, the bass is great. I cannot say more but that these JBL vibe beams are really indestructible, they still have been through a year of brutal wear and still function the same as the day they came in the box.
I've dropped the case with the pods in them multiple times in water.
I've forgotten I was wearing them in the shower and they got wet throughout multiple instances.
I've worn them while mini-karting and one accidentally fell out and someone ran over it and it was still functional.
Finally, I've accidentally forgotten it in the washer and dryer multiple times and they still function.
The sound quality is good enough for me, the bass is great. I cannot say more but that these JBL vibe beams are really indestructible, they still have been through a year of brutal wear and still function the same as the day they came in the box.
Written by a customer while visiting jbl.com
Customer Rating
5
Really good
on October 25, 2025
Posted by: Ben2
Really good audio and the battery is phenomenal. I use this for everything. It also manages to survive the washer, falling in a cup of water, and the sink two times. The person that says “the battery is low” is incredibly loud though.
Written by a customer while visiting jbl.com
Customer Rating
5
good
on October 24, 2025
Posted by: udin
These fit nicely and comfortably in the ear. I wear them about an hour every morning at the gym. The sound quality is awesome as with all my JBL products. The bass is just right and treble is spot on! The only thing I dislike is getting them out of case, it’s a bit cumbersome. Comes with 3 size ear pieces. The case is sleek In design and fit comfortably in pocket. The buds stay in place the whole time without discomfort. After about 6 hrs of use battery life is still good. Very easy to connect to phone and touch button on side of ear bud is easy to use and understand. Would highly recommend. Great noise cancellation as well. Love Em!!
Written by a customer while visiting jbl.com
Customer Rating
1
Won’t stay in my ears
on October 23, 2025
Posted by: Sparky756
Won’t stay in my ears at all! Just pop out. Wasted money
Response from jbl.comBy Customer Support, October 24, 2025
We appreciate you letting us know about the issue you're experiencing with your JBL Vibe Beam. To improve the fit, we recommend trying different sized ear tips. When inserting the earbuds, a slight downward angle and gentle twisting motion can help them conform to the shape of your ear canal. If you still have concerns, please don't hesitate to contact our customer support team: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com